22
NPS
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EIS Group
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About EIS Group's Brand
"EIS Group offers modular suite of end-to-end core solutions for policy administration,??billing, claims and customer management.??"
Brand at a Glance
69%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
EIS Group NPS
EIS Group's Net Promoter Score (NPS) is a 22 with 33% Promoters, 56% Passives, and 11% Detractors. Net Promoter Score tracks whether EIS Group's customers would recommend using the product based on a scale of -100 to 100.
EIS Group Overall NPS
| 33% | Promoters |
|---|---|
| 56% | Passives |
| 11% | Detractors |
EIS Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Sep 2021 50 | Sep 2021 | 50 |
Nov 2021 33 | Nov 2021 | 33 |
Jan 2022 20 | Jan 2022 | 20 |
Aug 2022 34 | Aug 2022 | 34 |
Dec 2022 27 | Dec 2022 | 27 |
Nov 2023 25 | Nov 2023 | 25 |
Apr 2024 22 | Apr 2024 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EIS Group Customer Loyalty
69%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
69% of EIS Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EIS Group Product Quality
3.2/5
EIS Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EIS Group's overall Product Quality score rated by its users and customers.
EIS Group Product Information
EIS Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.eisgroup.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Insurance
SaaS
EIS Group Pricing
EIS Group ROI & Value For Money
3.4/5
EIS Group has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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EIS Group Customer Satisfaction (CSAT)
EIS Group Customer Satisfaction (CSAT) Score
83 / 100
EIS Group has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
16%
Satisfied
67%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EIS Group Customer Service
3.4/5
EIS Group has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About EIS Group's Customer Service
Address
San Francisco, CA United States of America
Website
http://www.eisgroup.com
EIS Group as an Employer
3.3/5
EIS Group has a 3.3/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
EIS Group scored a 22 for Net Promoter Score and a 11 for Employee Net Promoter Score. NPS gauges how likely a customer of EIS Group would recommend the brand to a friend. ENPS measures how likely EIS Group employees would recommend working at EIS Group to a friend.
Net Promoter Score
22
NPS Score
| 33% | Promoters |
|---|---|
| 56% | Passive |
| 11% | Detractors |
Employee Net Promoter Score
11
eNPS Score
| 48% | Promoters |
|---|---|
| 15% | Passive |
| 37% | Detractors |
