-26
NPS
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EisnerAmper LLP
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About EisnerAmper LLP's Brand
Brand at a Glance
76%
Customer Loyalty
3.5/5
Product Quality
3/5
Pricing
2.9/5
Customer Service
EisnerAmper LLP NPS
EisnerAmper LLP's Net Promoter Score (NPS) is a -26 with 37% Promoters, 0% Passives, and 63% Detractors. Net Promoter Score tracks whether EisnerAmper LLP's customers would recommend using the product based on a scale of -100 to 100.
EisnerAmper LLP Overall NPS
| 37% | Promoters |
|---|---|
| 0% | Passives |
| 63% | Detractors |
EisnerAmper LLP NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
Sep 2021 0 | Sep 2021 | 0 |
Nov 2021 -33 | Nov 2021 | -33 |
Jul 2022 -50 | Jul 2022 | -50 |
Aug 2023 -60 | Aug 2023 | -60 |
Jun 2024 -33 | Jun 2024 | -33 |
Jul 2024 -15 | Jul 2024 | -15 |
Jul 2025 -25 | Jul 2025 | -25 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EisnerAmper LLP Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of EisnerAmper LLP users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EisnerAmper LLP Product Quality
3.5/5
EisnerAmper LLP has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EisnerAmper LLP's overall Product Quality score rated by its users and customers.
EisnerAmper LLP Product Information
EisnerAmper LLP’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://www.eisneramper.com/
EisnerAmper LLP Pricing
EisnerAmper LLP ROI & Value For Money
3/5
EisnerAmper LLP has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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EisnerAmper LLP Customer Satisfaction (CSAT)
EisnerAmper LLP Customer Satisfaction (CSAT) Score
60 / 100
EisnerAmper LLP has an overall Customer Satisfaction score of 60 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
60%
Satisfied
0%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
20%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EisnerAmper LLP Customer Service
2.9/5
EisnerAmper LLP has an overall Customer Service score of 2.9 out of 5 stars rated by its users and customers.
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About EisnerAmper LLP's Customer Service
Website
https://www.eisneramper.com/
EisnerAmper LLP as an Employer
3.1/5
EisnerAmper LLP has a 3.1/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
EisnerAmper LLP scored a -26 for Net Promoter Score and a -15 for Employee Net Promoter Score. NPS gauges how likely a customer of EisnerAmper LLP would recommend the brand to a friend. ENPS measures how likely EisnerAmper LLP employees would recommend working at EisnerAmper LLP to a friend.
Net Promoter Score
-26
NPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
Employee Net Promoter Score
-15
eNPS Score
| 33% | Promoters |
|---|---|
| 19% | Passive |
| 48% | Detractors |
