-34
NPS
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Brand Page
Elara Caring
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About Elara Caring's Brand
Brand at a Glance
59%
Customer Loyalty
2.7/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Elara Caring NPS
Elara Caring's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Elara Caring's customers would recommend using the product based on a scale of -100 to 100.
Elara Caring Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Elara Caring NPS Trend
-100
-50
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100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Feb 2023 -100 | Feb 2023 | -100 |
Jun 2023 -100 | Jun 2023 | -100 |
Apr 2024 -50 | Apr 2024 | -50 |
Nov 2024 -20 | Nov 2024 | -20 |
Jan 2025 -33 | Jan 2025 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elara Caring NPS by Age
Elara Caring's NPS was rated -34 points by customers ages 61-65 on Comparably.
Elara Caring Customer Loyalty
59%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
59% of Elara Caring users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elara Caring Customer Loyalty Score by Age
Elara Caring's Customer Loyalty score was rated 40% by customers ages 61-65 on Comparably.
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| Summary | Age | Score |
|---|---|---|
61-65 40% | 61-65 | 40% |
Elara Caring Product Quality
2.7/5
Elara Caring has an overall Product Quality score of 2.7 out of 5 stars rated by its users and customers.
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Elara Caring Product Information
Elara Caring’s product quality score is a 2.7 out of 5 as rated by its users and customers.
- Website
- http://www.elara.com
- Company Size
- 10,000+ Employees
Quick Insights into Elara Caring Product Quality
Elara Caring's Product Quality score was rated highest by customers ages 61-65.
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Ranked Elara Caring Product Quality the Highest
Elara Caring Product Quality Score by Age
Elara Caring's Product Quality score was rated 2.6 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Elara Caring.
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| Summary | Age | Score |
|---|---|---|
61-65 2.6 | 61-65 | 2.6 |
Elara Caring Pricing
Elara Caring ROI & Value For Money
2.5/5
Elara Caring has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Quick Insights into Elara Caring ROI
Elara Caring's ROI score was rated highest by customers ages 61-65.
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Ranked Elara Caring ROI the Highest
Elara Caring ROI Score by Age
Elara Caring's ROI score was rated 2.1 stars by customers ages 61-65 on Comparably.
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| Summary | Age | Score |
|---|---|---|
61-65 2.1 | 61-65 | 2.1 |
Elara Caring Customer Satisfaction (CSAT)
Elara Caring Customer Satisfaction (CSAT) Score
20 / 100
Elara Caring has an overall Customer Satisfaction score of 20 rated by its users and customers.
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Very Satisfied
20%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
40%
Very Dissatisfied
40%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Elara Caring Customer Satisfaction
Elara Caring's Customer Satisfaction score was rated highest by customers ages 61-65.
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Ranked Elara Caring Customer Satisfaction the Highest
Elara Caring Customer Satisfaction Score by Age
Elara Caring's Customer Satisfaction score was rated 33 points by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Elara Caring.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 61-65 | 33% |
Elara Caring Customer Service
2.5/5
Elara Caring has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
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About Elara Caring's Customer Service
Website
http://www.elara.com
Quick Insights into Elara Caring Customer Service
Elara Caring's Customer Service score was rated highest by customers ages 61-65.
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Ranked Elara Caring Customer Service the Highest
Elara Caring Customer Service Score by Age
Elara Caring's Customer Service score was rated 2.3 stars by customers ages 61-65 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Elara Caring.
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| Summary | Age | Customer Service Score |
|---|---|---|
61-65 2.3 | 61-65 | 2.3 |
Elara Caring as an Employer
Consumer vs. Employees
Elara Caring scored a -34 for Net Promoter Score and a -83 for Employee Net Promoter Score. NPS gauges how likely a customer of Elara Caring would recommend the brand to a friend. ENPS measures how likely Elara Caring employees would recommend working at Elara Caring to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-83
eNPS Score
| 5% | Promoters |
|---|---|
| 7% | Passive |
| 88% | Detractors |
