0
NPS
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Brand Page
Elder Research
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About Elder Research's Brand
Elder Research, Inc. is a leading consulting company in data science, predictive analytics, and text mining.
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Elder Research NPS
Elder Research's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Elder Research's customers would recommend using the product based on a scale of -100 to 100.
Elder Research Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Elder Research NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2026 0 | Aug 2026 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elder Research Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Elder Research users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elder Research Product Quality
2.5/5
Elder Research has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Elder Research's overall Product Quality score rated by its users and customers.
Elder Research Product Information
Elder Research’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- http://datamininglab.com/
- Company Size
- 11-50 Employees
Industry
Tech
Analytics
Business Services
Education
Enterprise
SaaS
Elder Research Pricing
Elder Research ROI & Value For Money
4/5
Elder Research has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Elder Research's overall ROI score rated by its users and customers.
Elder Research Customer Satisfaction (CSAT)
Elder Research Customer Satisfaction (CSAT) Score
100 / 100
Elder Research has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elder Research Customer Service
4/5
Elder Research has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Elder Research's overall Customer Service score rated by its users and customers.
About Elder Research's Customer Service
Address
300 West Main Suite 301, Charlottesville, VA 22903
Website
http://datamininglab.com/
Phone Number
4349737875
Elder Research as an Employer
4.1/5
Elder Research has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Elder Research scored a 0 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of Elder Research would recommend the brand to a friend. ENPS measures how likely Elder Research employees would recommend working at Elder Research to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
