-23
NPS
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Brand Page
ElectrifAI
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About ElectrifAI's Brand
ElectrifAI provides practical, scalable, transformative solutions that increase performance, increase profit and reduce risk.
Brand at a Glance
63%
Customer Loyalty
3.2/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
ElectrifAI NPS
ElectrifAI's Net Promoter Score (NPS) is a -23 with 33% Promoters, 11% Passives, and 56% Detractors. Net Promoter Score tracks whether ElectrifAI's customers would recommend using the product based on a scale of -100 to 100.
ElectrifAI Overall NPS
| 33% | Promoters |
|---|---|
| 11% | Passives |
| 56% | Detractors |
ElectrifAI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Oct 2021 -50 | Oct 2021 | -50 |
Jun 2022 0 | Jun 2022 | 0 |
Aug 2022 -25 | Aug 2022 | -25 |
Jan 2023 -40 | Jan 2023 | -40 |
Jun 2023 -51 | Jun 2023 | -51 |
Jul 2023 -29 | Jul 2023 | -29 |
Jan 2024 -13 | Jan 2024 | -13 |
Mar 2024 -22 | Mar 2024 | -22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ElectrifAI Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of ElectrifAI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ElectrifAI Product Quality
3.2/5
ElectrifAI has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ElectrifAI's overall Product Quality score rated by its users and customers.
ElectrifAI Product Information
ElectrifAI’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://electrifai.net
- Company Size
- 201-500 Employees
Industry
Tech
Analytics
Big Data
Enterprise
ElectrifAI Pricing
ElectrifAI ROI & Value For Money
3.1/5
ElectrifAI has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
Sign Up to unlock ElectrifAI's overall ROI score rated by its users and customers.
ElectrifAI Customer Satisfaction (CSAT)
ElectrifAI Customer Satisfaction (CSAT) Score
71 / 100
ElectrifAI has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
43%
Neither Satisfied nor Dissatisfied
29%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ElectrifAI Customer Service
3.2/5
ElectrifAI has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ElectrifAI's overall Customer Service score rated by its users and customers.
About ElectrifAI's Customer Service
Address
10 Exchange Pl, Jersey City, NJ 07302
Website
http://electrifai.net
Phone Number
7813075956
ElectrifAI as an Employer
2.7/5
ElectrifAI has a 2.7/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
ElectrifAI scored a -23 for Net Promoter Score and a -19 for Employee Net Promoter Score. NPS gauges how likely a customer of ElectrifAI would recommend the brand to a friend. ENPS measures how likely ElectrifAI employees would recommend working at ElectrifAI to a friend.
Net Promoter Score
-23
NPS Score
| 33% | Promoters |
|---|---|
| 11% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-19
eNPS Score
| 34% | Promoters |
|---|---|
| 13% | Passive |
| 53% | Detractors |
