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NPS
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Electronic Warfare Associates
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About Electronic Warfare Associates' Brand
Electronic Warfare Associates, Inc., a provider of electronic warfare, cyber security and advanced commercial test tool systems .
Brand at a Glance
100%
Customer Loyalty
3.7/5
Product Quality
4.7/5
Pricing
4.7/5
Customer Service
Electronic Warfare Associates NPS
Electronic Warfare Associates's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Electronic Warfare Associates's customers would recommend using the product based on a scale of -100 to 100.
Electronic Warfare Associates Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Electronic Warfare Associates NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2024 -100 | Jul 2024 | -100 |
Jul 2025 0 | Jul 2025 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Electronic Warfare Associates Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Electronic Warfare Associates users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Electronic Warfare Associates Product Quality
3.7/5
Electronic Warfare Associates has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Electronic Warfare Associates' overall Product Quality score rated by its users and customers.
Electronic Warfare Associates Product Information
Electronic Warfare Associates’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Website
- http://www.ewa.com/
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Enterprise
Government & Legal
Hardware and Devices
SaaS
Electronic Warfare Associates Pricing
Electronic Warfare Associates ROI & Value For Money
4.7/5
Electronic Warfare Associates has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Electronic Warfare Associates' overall ROI score rated by its users and customers.
Electronic Warfare Associates Customer Satisfaction (CSAT)
Electronic Warfare Associates Customer Satisfaction (CSAT) Score
50 / 100
Electronic Warfare Associates has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Electronic Warfare Associates Customer Service
4.7/5
Electronic Warfare Associates has an overall Customer Service score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Electronic Warfare Associates' overall Customer Service score rated by its users and customers.
About Electronic Warfare Associates's Customer Service
Address
13873 Park, Center Road, Herndon, VA
Website
http://www.ewa.com/
Phone Number
(703) 904-5700
Electronic Warfare Associates as an Employer
4.1/5
Electronic Warfare Associates has a 4.1/5 stars for its overall company culture rated by their employees
top
25%
CEO of Electronic Warfare Associates
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Electronic Warfare Associates scored a 0 for Net Promoter Score and a -25 for Employee Net Promoter Score. NPS gauges how likely a customer of Electronic Warfare Associates would recommend the brand to a friend. ENPS measures how likely Electronic Warfare Associates employees would recommend working at Electronic Warfare Associates to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-25
eNPS Score
| 25% | Promoters |
|---|---|
| 25% | Passive |
| 50% | Detractors |
