27
NPS
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Element Fleet Management
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About Element Fleet Management's Brand
We make the complex simple. Element is the largest pure-play automotive fleet manager in the world, providing world-class fleet management services. Our business is exclusively focused on providing a full range of fleet services and solutions to a growing base of world-class clients — corporations, governments, and non-profits — across the United States, Canada, Mexico, Australia, and New Zealand. Element provides an end-to-end suite of fleet management services that span the total fleet lifecycle, from acquisition and financing to program management and vehicle remarketing — helping clients optimize performance and improve productivity every step of the way. As the global leader in fleet management, we provide superior client experiences and tailored solutions, along with deep and broad expertise to help our clients achieve extraordinary results. At Element we ensure our clients’ vehicles are safer, smarter, and more productive.
Brand at a Glance
72%
Customer Loyalty
3.5/5
Product Quality
3.4/5
Pricing
3.4/5
Customer Service
Element Fleet Management NPS
Element Fleet Management's Net Promoter Score (NPS) is a 27 with 55% Promoters, 17% Passives, and 28% Detractors. Net Promoter Score tracks whether Element Fleet Management's customers would recommend using the product based on a scale of -100 to 100.
Element Fleet Management Overall NPS
| 55% | Promoters |
|---|---|
| 17% | Passives |
| 28% | Detractors |
Element Fleet Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 37 | Apr 2024 | 37 |
May 2024 40 | May 2024 | 40 |
Aug 2024 39 | Aug 2024 | 39 |
Sep 2024 42 | Sep 2024 | 42 |
Oct 2024 47 | Oct 2024 | 47 |
Nov 2024 40 | Nov 2024 | 40 |
May 2025 34 | May 2025 | 34 |
Jun 2025 29 | Jun 2025 | 29 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 34 | Dec 2025 | 34 |
Mar 2026 30 | Mar 2026 | 30 |
Jun 2026 28 | Jun 2026 | 28 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Element Fleet Management NPS by Gender
Female customers rated Element Fleet Management's NPS 49 points higher than Male customers.
Male
-15
Element Fleet Management's NPS was rated -15 by Male customers on Comparably.
28%
Promoters
29%
Passives
43%
Detractors
Female
34
Element Fleet Management's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Element Fleet Management NPS by Ethnicity
Element Fleet Management's NPS was rated -17 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -17 | Caucasian | -17 |
Element Fleet Management NPS by Age
Element Fleet Management's NPS was rated -34 points by customers ages 41-45 on Comparably.
Element Fleet Management NPS by Usage
Element Fleet Management's NPS was rated 17 points by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 17 | 2 to 5 Years | 17 |
Element Fleet Management Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Element Fleet Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Element Fleet Management Customer Loyalty Score by Gender
Female customers rated Element Fleet Management's Customer Loyalty score 26% higher than Male customers.
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Male
74%
Yes
Female
100%
Yes
Element Fleet Management Customer Loyalty Score by Ethnicity
Element Fleet Management's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Element Fleet Management.
70
out of 100
Caucasian
Element Fleet Management Customer Loyalty Score by Age
Element Fleet Management's Customer Loyalty score was rated 70% by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Element Fleet Management.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
Element Fleet Management Customer Loyalty Score by Usage
Element Fleet Management's Customer Loyalty score was rated 85% by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Element Fleet Management Product Quality
3.5/5
Element Fleet Management has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Element Fleet Management Product Information
Element Fleet Management’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Element Fleet Management Product Quality
Element Fleet Management's Product Quality score was rated highest by customers who have used Element Fleet Management's products/services for 2 to 5 Years, and rated lowest by Male customers.
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Ranked Element Fleet Management Product Quality the Highest
Ranked Element Fleet Management Product Quality the Lowest
Element Fleet Management Product Quality Score by Gender
Female customers rated Element Fleet Management's Product Quality score 0.2 stars higher than Male customers.
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Male
3.3/5
Female
3.5/5
Element Fleet Management Product Quality Score by Ethnicity
Element Fleet Management's Product Quality score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Element Fleet Management Product Quality Score by Age
Element Fleet Management's Product Quality score was rated 2.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
Element Fleet Management Product Quality Score by Usage
Element Fleet Management's Product Quality score was rated 3.8 stars by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management Pricing
Element Fleet Management ROI & Value For Money
3.4/5
Element Fleet Management has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Element Fleet Management ROI
Element Fleet Management's ROI score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Element Fleet Management ROI the Highest
Ranked Element Fleet Management ROI the Lowest
Element Fleet Management ROI Score by Gender
Female customers rated Element Fleet Management's ROI score 0.3 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Element Fleet Management.
Male
3.3/5
Female
3.6/5
Element Fleet Management ROI Score by Ethnicity
Element Fleet Management's ROI score was rated 3.4 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.4 | Caucasian | 3.4 |
Element Fleet Management ROI Score by Age
Element Fleet Management's ROI score was rated 2.8 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
Element Fleet Management ROI Score by Usage
Element Fleet Management's ROI score was rated 3.4 stars by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Element Fleet Management Customer Satisfaction (CSAT)
Element Fleet Management Customer Satisfaction (CSAT) Score
70 / 100
Element Fleet Management has an overall Customer Satisfaction score of 70 rated by its users and customers.
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Very Satisfied
55%
Satisfied
15%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
10%
Very Dissatisfied
15%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Element Fleet Management Customer Satisfaction
Element Fleet Management's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Element Fleet Management Customer Satisfaction the Highest
Ranked Element Fleet Management Customer Satisfaction the Lowest
Element Fleet Management Customer Satisfaction Score by Gender
Female customers rated Element Fleet Management's Customer Satisfaction score 34 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Element Fleet Management.
33 / 100
MaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 17% | |
Dissatisfied | 33% | |
Very Dissatisfied | 17% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Element Fleet Management Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Element Fleet Management's Customer Satisfaction (CSAT) score was rated 50% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Element Fleet Management.
50 / 100
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
17%
Element Fleet Management Customer Satisfaction Score by Age
Element Fleet Management's Customer Satisfaction score was rated 33 points by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Element Fleet Management.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% |
Element Fleet Management Customer Satisfaction Score by Usage
Element Fleet Management's Customer Satisfaction score was rated 40 points by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management Customer Service
3.4/5
Element Fleet Management has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
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About Element Fleet Management's Customer Service
Address
161 Bay St, Toronto M5J 2S1 Canada
Website
https://www.elementfleet.com/
Phone Number
(855) 725-5366
Element Fleet Management's Social Links
Quick Insights into Element Fleet Management Customer Service
Element Fleet Management's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Element Fleet Management Customer Service the Highest
Ranked Element Fleet Management Customer Service the Lowest
Element Fleet Management Customer Service Score by Gender
Female customers rated Element Fleet Management's Customer Service score 1.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Element Fleet Management.
Male
3.2/5
Female
4.6/5
Element Fleet Management Customer Service Score by Ethnicity
Element Fleet Management's Customer Service score was rated 3.1 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Element Fleet Management.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Element Fleet Management Customer Service Score by Age
Element Fleet Management's Customer Service score was rated 3.3 stars by customers ages 41-45 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Element Fleet Management.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
Element Fleet Management Customer Service Score by Usage
Element Fleet Management's Customer Service score was rated 3.6 stars by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management as an Employer
3.2/5
Element Fleet Management has a 3.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Element Fleet Management
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Element Fleet Management scored a 27 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Element Fleet Management would recommend the brand to a friend. ENPS measures how likely Element Fleet Management employees would recommend working at Element Fleet Management to a friend.
Net Promoter Score
27
NPS Score
| 55% | Promoters |
|---|---|
| 17% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 36% | Promoters |
|---|---|
| 14% | Passive |
| 50% | Detractors |
