20
NPS
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Element Fleet Management
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About Element Fleet Management's Brand
Element is a global end-to-end fleet management and intelligent mobility company that helps organizations reduce total cost of ownership, improve vehicle uptime, enhance the driver experience, and build more resilient fleet operations. Combining deep fleet expertise with connected technologies, data-driven intelligence, and advisory services, Element supports every stage of the fleet lifecycle—from acquisition and financing to maintenance, telematics, electrification, and vehicle remarketing. Supporting clients with small fleets to large global fleets, Element operates across North America, Australia, New Zealand, and Ireland. As mobility becomes increasingly connected and data driven, Element helps organizations turn fleet data into smarter business decisions. By combining capital strength, lifecycle expertise, AI-enabled technologies, and an extensive partner ecosystem, we help clients optimize fleet performance while preparing for the future of mobility.
Brand at a Glance
75%
Customer Loyalty
3.4/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Element Fleet Management NPS
Element Fleet Management's Net Promoter Score (NPS) is a 20 with 52% Promoters, 16% Passives, and 32% Detractors. Net Promoter Score tracks whether Element Fleet Management's customers would recommend using the product based on a scale of -100 to 100.
Element Fleet Management Overall NPS
| 52% | Promoters |
|---|---|
| 16% | Passives |
| 32% | Detractors |
Element Fleet Management NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2024 39 | Aug 2024 | 39 |
Sep 2024 42 | Sep 2024 | 42 |
Oct 2024 47 | Oct 2024 | 47 |
Nov 2024 40 | Nov 2024 | 40 |
May 2025 34 | May 2025 | 34 |
Jun 2025 29 | Jun 2025 | 29 |
Nov 2025 32 | Nov 2025 | 32 |
Dec 2025 34 | Dec 2025 | 34 |
Mar 2026 30 | Mar 2026 | 30 |
Jun 2026 28 | Jun 2026 | 28 |
Jul 2026 23 | Jul 2026 | 23 |
Sep 2026 19 | Sep 2026 | 19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Element Fleet Management NPS by Gender
Female customers rated Element Fleet Management's NPS 68 points higher than Male customers.
Male
-34
Element Fleet Management's NPS was rated -34 by Male customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
Female
34
Element Fleet Management's NPS was rated 34 by Female customers on Comparably.
67%
Promoters
0%
Passives
33%
Detractors
Element Fleet Management NPS by Ethnicity
Element Fleet Management's NPS was rated -39 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -39 | Caucasian | -39 |
Element Fleet Management NPS by Age
Element Fleet Management's NPS was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Element Fleet Management NPS by Usage
Element Fleet Management's NPS was rated 0 points by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
2 to 5 Years 0 | 2 to 5 Years | 0 |
Element Fleet Management Customer Loyalty
75%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
75% of Element Fleet Management users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Element Fleet Management Customer Loyalty Score by Gender
Female customers rated Element Fleet Management's Customer Loyalty score 20% higher than Male customers.
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Male
80%
Yes
Female
100%
Yes
Element Fleet Management Customer Loyalty Score by Ethnicity
Element Fleet Management's Customer Loyalty score was rated 78% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Element Fleet Management.
78
out of 100
Caucasian
Element Fleet Management Customer Loyalty Score by Age
Element Fleet Management's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Element Fleet Management.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
41-45 70% | 41-45 | 70% |
56-60 100% | 56-60 | 100% |
Element Fleet Management Customer Loyalty Score by Usage
Element Fleet Management's Customer Loyalty score was rated 87% by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Element Fleet Management Product Quality
3.4/5
Element Fleet Management has an overall Product Quality score of 3.4 out of 5 stars rated by its users and customers.
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Element Fleet Management Product Information
Element Fleet Management’s product quality score is a 3.4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Banking and Financial Services
Quick Insights into Element Fleet Management Product Quality
Element Fleet Management's Product Quality score was rated highest by customers who have used Element Fleet Management's products/services for 2 to 5 Years, and rated lowest by customers ages 41-45.
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Ranked Element Fleet Management Product Quality the Highest
Ranked Element Fleet Management Product Quality the Lowest
Element Fleet Management Product Quality Score by Gender
Female customers rated Element Fleet Management's Product Quality score 0.4 stars higher than Male customers.
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Male
3.1/5
Female
3.5/5
Element Fleet Management Product Quality Score by Ethnicity
Element Fleet Management's Product Quality score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Element Fleet Management Product Quality Score by Age
Element Fleet Management's Product Quality score was rated the highest by customers ages 56-60, and the lowest by customers ages 41-45.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.3 | 41-45 | 2.3 |
56-60 3.4 | 56-60 | 3.4 |
Element Fleet Management Product Quality Score by Usage
Element Fleet Management's Product Quality score was rated 3.8 stars by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management Pricing
Element Fleet Management ROI & Value For Money
3.2/5
Element Fleet Management has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Quick Insights into Element Fleet Management ROI
Element Fleet Management's ROI score was rated highest by Female customers, and rated lowest by customers ages 56-60.
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Ranked Element Fleet Management ROI the Highest
Ranked Element Fleet Management ROI the Lowest
Element Fleet Management ROI Score by Gender
Female customers rated Element Fleet Management's ROI score 0.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Element Fleet Management.
Male
2.9/5
Female
3.6/5
Element Fleet Management ROI Score by Ethnicity
Element Fleet Management's ROI score was rated 2.9 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.9 | Caucasian | 2.9 |
Element Fleet Management ROI Score by Age
Element Fleet Management's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Element Fleet Management.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
41-45 2.8 | 41-45 | 2.8 |
56-60 2.6 | 56-60 | 2.6 |
Element Fleet Management ROI Score by Usage
Element Fleet Management's ROI score was rated 3.3 stars by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management Customer Satisfaction (CSAT)
Element Fleet Management Customer Satisfaction (CSAT) Score
64 / 100
Element Fleet Management has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
14%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
18%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Element Fleet Management Customer Satisfaction
Element Fleet Management's Customer Satisfaction score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Element Fleet Management Customer Satisfaction the Highest
Ranked Element Fleet Management Customer Satisfaction the Lowest
Element Fleet Management Customer Satisfaction Score by Gender
Female customers rated Element Fleet Management's Customer Satisfaction score 42 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Element Fleet Management.
25 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 25% | |
Very Dissatisfied | 25% |
67 / 100
FemaleVery Satisfied | 67% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 33% |
Element Fleet Management Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Element Fleet Management's Customer Satisfaction (CSAT) score was rated 38% according to Caucasian users and customers.
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38 / 100
Very Satisfied
38%
Satisfied
0%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
25%
Very Dissatisfied
24%
Element Fleet Management Customer Satisfaction Score by Age
Element Fleet Management's Customer Satisfaction score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Element Fleet Management.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 33% | |||||||||||||||
| 56-60 | 25% |
Element Fleet Management Customer Satisfaction Score by Usage
Element Fleet Management's Customer Satisfaction score was rated 34 points by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management Customer Service
3.3/5
Element Fleet Management has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Element Fleet Management's Customer Service
Address
161 Bay St, Toronto M5J 2S1 Canada
Website
https://www.elementfleet.com/
Phone Number
(855) 725-5366
Element Fleet Management's Social Links
Quick Insights into Element Fleet Management Customer Service
Element Fleet Management's Customer Service score was rated highest by Female customers, and rated lowest by Male customers.
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Ranked Element Fleet Management Customer Service the Highest
Ranked Element Fleet Management Customer Service the Lowest
Element Fleet Management Customer Service Score by Gender
Female customers rated Element Fleet Management's Customer Service score 1.7 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Element Fleet Management.
Male
2.9/5
Female
4.6/5
Element Fleet Management Customer Service Score by Ethnicity
Element Fleet Management's Customer Service score was rated 2.8 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Element Fleet Management.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Element Fleet Management Customer Service Score by Age
Element Fleet Management's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 56-60.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Element Fleet Management.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
41-45 3.3 | 41-45 | 3.3 |
56-60 2.9 | 56-60 | 2.9 |
Element Fleet Management Customer Service Score by Usage
Element Fleet Management's Customer Service score was rated 3.5 stars by customers who have used Element Fleet Management's products/services for 2 to 5 Years.
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Element Fleet Management as an Employer
2.9/5
Element Fleet Management has a 2.9/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Element Fleet Management
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Element Fleet Management scored a 20 for Net Promoter Score and a -20 for Employee Net Promoter Score. NPS gauges how likely a customer of Element Fleet Management would recommend the brand to a friend. ENPS measures how likely Element Fleet Management employees would recommend working at Element Fleet Management to a friend.
Net Promoter Score
20
NPS Score
| 52% | Promoters |
|---|---|
| 16% | Passive |
| 32% | Detractors |
Employee Net Promoter Score
-20
eNPS Score
| 33% | Promoters |
|---|---|
| 14% | Passive |
| 53% | Detractors |
