-50
NPS
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Element Materials Technology
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About Element Materials Technology's Brand
Provider of materials testing, calibration and consultancy services in North America and Europe. The company offers testing services, including materials, nondestructive, polymer and polymeric materials, electrical and thermal, fatigue, dynamics, hydraulics, pneumatics and nuclear qualification testing services. It also offers failure analysis, construction materials testing and engineering, product evaluation, surface treatment, air emission, dimensional inspection, calibration and meteorology services.
Brand at a Glance
55%
Customer Loyalty
3.2/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
Element Materials Technology NPS
Element Materials Technology's Net Promoter Score (NPS) is a -50 with 0% Promoters, 50% Passives, and 50% Detractors. Net Promoter Score tracks whether Element Materials Technology's customers would recommend using the product based on a scale of -100 to 100.
Element Materials Technology Overall NPS
| 0% | Promoters |
|---|---|
| 50% | Passives |
| 50% | Detractors |
Element Materials Technology NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 0 | Jan 2023 | 0 |
Feb 2025 -50 | Feb 2025 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Element Materials Technology Customer Loyalty
55%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
55% of Element Materials Technology users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Element Materials Technology Product Quality
3.2/5
Element Materials Technology has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Element Materials Technology's overall Product Quality score rated by its users and customers.
Element Materials Technology Product Information
Element Materials Technology’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- www.element.com
- Company Size
- 1,001-5,000 Employees
Element Materials Technology Pricing
Element Materials Technology ROI & Value For Money
3.2/5
Element Materials Technology has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Element Materials Technology Customer Satisfaction (CSAT)
Element Materials Technology Customer Satisfaction (CSAT) Score
50 / 100
Element Materials Technology has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Element Materials Technology Customer Service
3.2/5
Element Materials Technology has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Element Materials Technology's overall Customer Service score rated by its users and customers.
About Element Materials Technology's Customer Service
Address
10 Lower Grosvenor Place, London, SW1W 0EN Bahamas
Website
www.element.com
Element Materials Technology as an Employer
2.2/5
Element Materials Technology has a 2.2/5 stars for its overall company culture rated by their employees
bottom
10%
CEO of Element Materials Technology
In the Bottom 10% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Element Materials Technology scored a -50 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Element Materials Technology would recommend the brand to a friend. ENPS measures how likely Element Materials Technology employees would recommend working at Element Materials Technology to a friend.
Net Promoter Score
-50
NPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
