0
NPS
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Element14
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About Element14 Brand
Element14 is an online web-based community that provides end-to-end electronic engineering solutions.
Brand at a Glance
83%
Customer Loyalty
4/5
Product Quality
3.1/5
Pricing
3/5
Customer Service
Element14 NPS
Element14's Net Promoter Score (NPS) is a 0 with 25% Promoters, 50% Passives, and 25% Detractors. Net Promoter Score tracks whether Element14's customers would recommend using the product based on a scale of -100 to 100.
Element14 Overall NPS
| 25% | Promoters |
|---|---|
| 50% | Passives |
| 25% | Detractors |
Element14 NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 0 | Dec 2021 | 0 |
Jan 2022 -50 | Jan 2022 | -50 |
Jun 2023 0 | Jun 2023 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Element14 Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Element14 users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Element14 Product Quality
4/5
Element14 has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Element14 overall Product Quality score rated by its users and customers.
Element14 Product Information
Element14’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://element14.com/
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Hardware and Devices
Element14 Pricing
Element14 ROI & Value For Money
3.1/5
Element14 has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Element14 Customer Satisfaction (CSAT)
Element14 Customer Satisfaction (CSAT) Score
66 / 100
Element14 has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
34%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Element14 Customer Service
3/5
Element14 has an overall Customer Service score of 3 out of 5 stars rated by its users and customers.
Sign Up to unlock Element14 overall Customer Service score rated by its users and customers.
About Element14's Customer Service
Website
http://element14.com/
Consumer vs. Employees
Element14 scored a 0 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Element14 would recommend the brand to a friend. ENPS measures how likely Element14 employees would recommend working at Element14 to a friend.
Net Promoter Score
0
NPS Score
| 25% | Promoters |
|---|---|
| 50% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
