0
NPS
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Eliassen Group
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About Eliassen Group's Brand
Eliassen Group is a technology staffing company providing contract and direct-hire staffing solutions corporations and non-profits.
Brand at a Glance
60%
Customer Loyalty
3.2/5
Product Quality
3/5
Pricing
2.7/5
Customer Service
Eliassen Group NPS
Eliassen Group's Net Promoter Score (NPS) is a 0 with 50% Promoters, 0% Passives, and 50% Detractors. Net Promoter Score tracks whether Eliassen Group's customers would recommend using the product based on a scale of -100 to 100.
Eliassen Group Overall NPS
| 50% | Promoters |
|---|---|
| 0% | Passives |
| 50% | Detractors |
Eliassen Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
Jun 2021 0 | Jun 2021 | 0 |
Mar 2022 33 | Mar 2022 | 33 |
Jul 2022 50 | Jul 2022 | 50 |
Jan 2023 20 | Jan 2023 | 20 |
Jan 2024 0 | Jan 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Eliassen Group Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Eliassen Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Eliassen Group Product Quality
3.2/5
Eliassen Group has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Eliassen Group's overall Product Quality score rated by its users and customers.
Eliassen Group Product Information
Eliassen Group’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- http://www.eliassen.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Business Services
Consumer Services
Small Business Services
Eliassen Group Pricing
Eliassen Group ROI & Value For Money
3/5
Eliassen Group has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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Eliassen Group Customer Satisfaction (CSAT)
Eliassen Group Customer Satisfaction (CSAT) Score
67 / 100
Eliassen Group has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Eliassen Group Customer Service
2.7/5
Eliassen Group has an overall Customer Service score of 2.7 out of 5 stars rated by its users and customers.
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About Eliassen Group's Customer Service
Address
30 Audubon Road, Wakefield, MA
Website
http://www.eliassen.com
Phone Number
7812138134
Eliassen Group as an Employer
3.5/5
Eliassen Group has a 3.5/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
Eliassen Group scored a 0 for Net Promoter Score and a 12 for Employee Net Promoter Score. NPS gauges how likely a customer of Eliassen Group would recommend the brand to a friend. ENPS measures how likely Eliassen Group employees would recommend working at Eliassen Group to a friend.
Net Promoter Score
0
NPS Score
| 50% | Promoters |
|---|---|
| 0% | Passive |
| 50% | Detractors |
Employee Net Promoter Score
12
eNPS Score
| 56% | Promoters |
|---|---|
| 0% | Passive |
| 44% | Detractors |
