0
NPS
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Elior Group
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About Elior Group's Brand
Provider of contract catering service. The company offers catering, cleaning and facilities management services for the education, healthcare, culture and travel industry.
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
3.7/5
Pricing
3.5/5
Customer Service
Elior Group NPS
Elior Group's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Elior Group's customers would recommend using the product based on a scale of -100 to 100.
Elior Group Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Elior Group NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2021 0 | Sep 2021 | 0 |
Dec 2022 0 | Dec 2022 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elior Group Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Elior Group users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Elior Group Product Quality
4/5
Elior Group has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Elior Group's overall Product Quality score rated by its users and customers.
Elior Group Product Information
Elior Group’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- www.eliorgroup.com
- Company Size
- 10,000+ Employees
Elior Group Pricing
Elior Group ROI & Value For Money
3.7/5
Elior Group has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Elior Group's overall ROI score rated by its users and customers.
Elior Group Customer Satisfaction (CSAT)
Elior Group Customer Satisfaction (CSAT) Score
100 / 100
Elior Group has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
100%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Elior Group Customer Service
3.5/5
Elior Group has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Elior Group's overall Customer Service score rated by its users and customers.
About Elior Group's Customer Service
Address
, Paris, 92032
Website
www.eliorgroup.com
Phone Number
7
Elior Group as an Employer
Consumer vs. Employees
Elior Group scored a 0 for Net Promoter Score and a -10 for Employee Net Promoter Score. NPS gauges how likely a customer of Elior Group would recommend the brand to a friend. ENPS measures how likely Elior Group employees would recommend working at Elior Group to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-10
eNPS Score
| 38% | Promoters |
|---|---|
| 14% | Passive |
| 48% | Detractors |
