100
NPS
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Brand Page
Ellation
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About Ellation's Brand
Brings together technology and media to passionate audiences in order to increase engagement and access to content globally
Brand at a Glance
100%
Customer Loyalty
4/5
Product Quality
4.5/5
Pricing
4.5/5
Customer Service
Ellation NPS
Ellation's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ellation's customers would recommend using the product based on a scale of -100 to 100.
Ellation Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ellation NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2020 100 | Nov 2020 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ellation Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ellation users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ellation Product Quality
4/5
Ellation has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Ellation Product Information
Ellation’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://www.ellation.com/home
- Company Size
- 51-200 Employees
Industry
Tech
Consumer Services
Content
Media
SaaS
Sports & Entertainment
Ellation Pricing
Ellation ROI & Value For Money
4.5/5
Ellation has a value for money and ROI score of 4.5 out of 5 stars rated by its users and customers.
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Ellation Customer Service
4.5/5
Ellation has an overall Customer Service score of 4.5 out of 5 stars rated by its users and customers.
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About Ellation's Customer Service
Address
835 Market St. Ste 700, San Francisco, CA 94103
Website
http://www.ellation.com/home
Ellation as an Employer
3.5/5
Ellation has a 3.5/5 stars for its overall company culture rated by their employees
bottom
35%
Consumer vs. Employees
Ellation scored a 100 for Net Promoter Score and a -50 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellation would recommend the brand to a friend. ENPS measures how likely Ellation employees would recommend working at Ellation to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-50
eNPS Score
| 0% | Promoters |
|---|---|
| 50% | Passive |
| 50% | Detractors |
