-29
NPS
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ELLE
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About ELLE's Brand
ELLE magazine is your insider guide to fashion's most fabulous.
Brand at a Glance
47%
Customer Loyalty
3.3/5
Product Quality
3.2/5
Pricing
3.2/5
Customer Service
ELLE NPS
ELLE's Net Promoter Score (NPS) is a -29 with 14% Promoters, 43% Passives, and 43% Detractors. Net Promoter Score tracks whether ELLE's customers would recommend using the product based on a scale of -100 to 100.
ELLE Overall NPS
| 14% | Promoters |
|---|---|
| 43% | Passives |
| 43% | Detractors |
ELLE NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Nov 2022 -100 | Nov 2022 | -100 |
Sep 2023 -50 | Sep 2023 | -50 |
Oct 2023 -66 | Oct 2023 | -66 |
Apr 2024 -25 | Apr 2024 | -25 |
Nov 2024 -20 | Nov 2024 | -20 |
Dec 2024 -17 | Dec 2024 | -17 |
Sep 2025 -29 | Sep 2025 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ELLE Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of ELLE users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
ELLE Product Quality
3.3/5
ELLE has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock ELLE's overall Product Quality score rated by its users and customers.
ELLE Product Information
ELLE’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.elle.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Content
Media
Sports & Entertainment
ELLE Pricing
ELLE ROI & Value For Money
3.2/5
ELLE has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ELLE's overall ROI score rated by its users and customers.
ELLE Customer Satisfaction (CSAT)
ELLE Customer Satisfaction (CSAT) Score
75 / 100
ELLE has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
0%
Satisfied
75%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
ELLE Customer Service
3.2/5
ELLE has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock ELLE's overall Customer Service score rated by its users and customers.
About ELLE's Customer Service
Address
New York City, NY
Website
http://www.elle.com/
Phone Number
(212) 903-5000
ELLE as an Employer
4.3/5
ELLE has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
ELLE scored a -29 for Net Promoter Score and a 50 for Employee Net Promoter Score. NPS gauges how likely a customer of ELLE would recommend the brand to a friend. ENPS measures how likely ELLE employees would recommend working at ELLE to a friend.
Net Promoter Score
-29
NPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
50
eNPS Score
| 50% | Promoters |
|---|---|
| 50% | Passive |
| 0% | Detractors |
