39
NPS
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Ellevest
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About Ellevest's Brand
We're redefining investing for women, and you're so invited.
Brand at a Glance
73%
Customer Loyalty
3.8/5
Product Quality
3.4/5
Pricing
3.7/5
Customer Service
Ellevest NPS
Ellevest's Net Promoter Score (NPS) is a 39 with 61% Promoters, 17% Passives, and 22% Detractors. Net Promoter Score tracks whether Ellevest's customers would recommend using the product based on a scale of -100 to 100.
Ellevest Overall NPS
| 61% | Promoters |
|---|---|
| 17% | Passives |
| 22% | Detractors |
Ellevest NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 50 | May 2021 | 50 |
Jul 2021 67 | Jul 2021 | 67 |
Aug 2021 50 | Aug 2021 | 50 |
Sep 2021 55 | Sep 2021 | 55 |
Oct 2021 59 | Oct 2021 | 59 |
Nov 2021 64 | Nov 2021 | 64 |
Apr 2022 44 | Apr 2022 | 44 |
Oct 2022 37 | Oct 2022 | 37 |
Dec 2022 40 | Dec 2022 | 40 |
Apr 2023 37 | Apr 2023 | 37 |
Feb 2024 40 | Feb 2024 | 40 |
Mar 2025 38 | Mar 2025 | 38 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ellevest NPS by Gender
Ellevest's NPS was rated 42 by Female customers on Comparably.
Female
42
Ellevest's NPS was rated 42 by Female customers on Comparably.
71%
Promoters
0%
Passives
29%
Detractors
Male
N/A
Ellevest's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Ellevest NPS by Usage
Ellevest's NPS was rated 60 points by customers who have used Ellevest's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 60 | Less than 1 Year | 60 |
Ellevest Customer Loyalty
73%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
73% of Ellevest users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Ellevest Customer Loyalty Score by Gender
Ellevest's Customer Loyalty score was rated 74 by Female customers on Comparably.
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Female
74%
Yes
Male
N/A
Yes
Ellevest Customer Loyalty Score by Usage
Ellevest's Customer Loyalty score was rated 82% by customers who have used Ellevest's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ellevest Product Quality
3.8/5
Ellevest has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
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Ellevest Product Information
Ellevest’s product quality score is a 3.8 out of 5 as rated by its users and customers.
- Website
- https://www.ellevest.com
- Company Size
- 11-50 Employees
Industry
Tech
FinTech
Quick Insights into Ellevest Product Quality
Ellevest's Product Quality score was rated highest by customers who have used Ellevest's products/services for Less than 1 Year.
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Ranked Ellevest Product Quality the Highest
Ellevest Product Quality Score by Gender
Ellevest's Product Quality score was rated 3.7 by Female customers on Comparably.
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Female
3.7/5
Male
N/A
Ellevest Product Quality Score by Usage
Ellevest's Product Quality score was rated 4.1 stars by customers who have used Ellevest's products/services for Less than 1 Year.
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Ellevest Pricing
Ellevest ROI & Value For Money
3.4/5
Ellevest has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Quick Insights into Ellevest ROI
Ellevest's ROI score was rated highest by customers who have used Ellevest's products/services for Less than 1 Year.
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Ranked Ellevest ROI the Highest
Ellevest ROI Score by Gender
Ellevest's ROI score was rated 3.3 by Female customers on Comparably.
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Female
3.3/5
Male
N/A
Ellevest ROI Score by Usage
Ellevest's ROI score was rated 3.6 stars by customers who have used Ellevest's products/services for Less than 1 Year.
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Ellevest Customer Satisfaction (CSAT)
Ellevest Customer Satisfaction (CSAT) Score
73 / 100
Ellevest has an overall Customer Satisfaction score of 73 rated by its users and customers.
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Very Satisfied
46%
Satisfied
27%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
9%
Very Dissatisfied
9%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ellevest Customer Service
3.7/5
Ellevest has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About Ellevest's Customer Service
Address
1204 Broadway, New York City, NY
Website
https://www.ellevest.com
Phone Number
+1 (844) 355-7100
Quick Insights into Ellevest Customer Service
Ellevest's Customer Service score was rated highest by customers who have used Ellevest's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Ellevest's Customer Service score.
Ranked Ellevest Customer Service the Highest
Ellevest Customer Service Score by Gender
Ellevest's Customer Service score was rated 3.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ellevest.
Female
3.5/5
Male
N/A
Ellevest Customer Service Score by Usage
Ellevest's Customer Service score was rated 3.9 stars by customers who have used Ellevest's products/services for Less than 1 Year.
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Ellevest as an Employer
2.9/5
Ellevest has a 2.9/5 stars for its overall company culture rated by their employees
bottom
15%
Consumer vs. Employees
Ellevest scored a 39 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellevest would recommend the brand to a friend. ENPS measures how likely Ellevest employees would recommend working at Ellevest to a friend.
Net Promoter Score
39
NPS Score
| 61% | Promoters |
|---|---|
| 17% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 32% | Promoters |
|---|---|
| 18% | Passive |
| 50% | Detractors |
