100
NPS
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Brand Page
Ellie
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About Ellie's Brand
Ellie is an online lifestyle store providing sports clothes for women.
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
4/5
Pricing
4/5
Customer Service
Ellie NPS
Ellie's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Ellie's customers would recommend using the product based on a scale of -100 to 100.
Ellie Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Ellie NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ellie Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Ellie users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ellie Product Quality
5/5
Ellie has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellie's overall Product Quality score rated by its users and customers.
Ellie Product Information
Ellie’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.ellie.com
- Company Size
- 11-50 Employees
Industry
Tech
Ecommerce and Marketplaces
Ellie Pricing
Ellie ROI & Value For Money
4/5
Ellie has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
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Ellie Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ellie Customer Service
4/5
Ellie has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
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About Ellie's Customer Service
Address
1447 2nd St., 3rd Fl., Santa Monica, CA
Website
http://www.ellie.com
Phone Number
(888) 926-9615
Consumer vs. Employees
Ellie scored a 100 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellie would recommend the brand to a friend. ENPS measures how likely Ellie employees would recommend working at Ellie to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
