34
NPS
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Ellison Technologies
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About Ellison Technologies' Brand
Brand at a Glance
81%
Customer Loyalty
3.2/5
Product Quality
3.4/5
Pricing
3.2/5
Customer Service
Ellison Technologies NPS
Ellison Technologies's Net Promoter Score (NPS) is a 34 with 67% Promoters, 0% Passives, and 33% Detractors. Net Promoter Score tracks whether Ellison Technologies's customers would recommend using the product based on a scale of -100 to 100.
Ellison Technologies Overall NPS
| 67% | Promoters |
|---|---|
| 0% | Passives |
| 33% | Detractors |
Ellison Technologies NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2022 100 | Aug 2022 | 100 |
Apr 2023 100 | Apr 2023 | 100 |
Dec 2023 100 | Dec 2023 | 100 |
May 2024 100 | May 2024 | 100 |
Jul 2024 100 | Jul 2024 | 100 |
Feb 2025 67 | Feb 2025 | 67 |
May 2025 43 | May 2025 | 43 |
Aug 2025 25 | Aug 2025 | 25 |
Jan 2026 33 | Jan 2026 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ellison Technologies Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Ellison Technologies users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ellison Technologies Product Quality
3.2/5
Ellison Technologies has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
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Ellison Technologies Product Information
Ellison Technologies’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Ellison Technologies Pricing
Ellison Technologies ROI & Value For Money
3.4/5
Ellison Technologies has a value for money and ROI score of 3.4 out of 5 stars rated by its users and customers.
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Ellison Technologies Customer Satisfaction (CSAT)
Ellison Technologies Customer Satisfaction (CSAT) Score
63 / 100
Ellison Technologies has an overall Customer Satisfaction score of 63 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
24%
Very Dissatisfied
13%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ellison Technologies Customer Service
3.2/5
Ellison Technologies has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Ellison Technologies's Customer Service
Address
9912 Pioneer Blvd, Santa Fe Springs, CA 90670
Website
http://www.ellisontechnologies.com/
Ellison Technologies as an Employer
3.7/5
Ellison Technologies has a 3.7/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Ellison Technologies scored a 34 for Net Promoter Score and a 49 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellison Technologies would recommend the brand to a friend. ENPS measures how likely Ellison Technologies employees would recommend working at Ellison Technologies to a friend.
Net Promoter Score
34
NPS Score
| 67% | Promoters |
|---|---|
| 0% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
49
eNPS Score
| 62% | Promoters |
|---|---|
| 25% | Passive |
| 13% | Detractors |
