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Ellucian
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About Ellucian's Brand

Ellucian delivers the software, services, and insights that help your institution thrive.

Brand at a Glance

77%
Customer Loyalty
3.8/5
Product Quality
3.6/5
Pricing
3.7/5
Customer Service
Ellucian CMO
  Ellucian CMO

Jackie Yeaney

Jackie Yeaney serves as the Chief Marketing Officer for Ellucian. Jackie started at Ellucian in January of 2017. Jackie is based in the Washington D.C. Metro Area.

Ellucian NPS

Ellucian's Net Promoter Score (NPS) is a 4 with 49% Promoters, 6% Passives, and 45% Detractors. Net Promoter Score tracks whether Ellucian's customers would recommend using the product based on a scale of -100 to 100.

Ellucian Overall NPS

4
NPS
49%Promoters
6%Passives
45%Detractors
Ellucian Overall NPS

Ellucian NPS Trend

-100
-50
0
50
100
Jun 2020
-100
Jun 2020Jun 2020
Aug 2020
-21
Aug 2020Aug 2020
Dec 2020
-26
Dec 2020Dec 2020
Apr 2021
-28
Apr 2021Apr 2021
May 2021
-21
May 2021May 2021
Jun 2021
-19
Jun 2021Jun 2021
Jul 2021
-10
Jul 2021Jul 2021
Aug 2021
-8
Aug 2021Aug 2021
Sep 2021
-6
Sep 2021Sep 2021
Oct 2021
-1
Oct 2021Oct 2021
Nov 2021
-1
Nov 2021Nov 2021
Jan 2022
3
Jan 2022Jan 2022

What is NPS

Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"

Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.

Ellucian NPS by Gender

Female customers rated Ellucian's NPS 100 points higher than Male customers.

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Male

0

Ellucian's NPS was rated by Male customers on Comparably.

Sign Up to learn about Ellucian's NPS Score rated by Male customers on Comparably.
50%
Promoters
0%
Passives
50%
Detractors

Female

100

Ellucian's NPS was rated 100 by Female customers on Comparably.

Sign Up to learn about Ellucian's NPS Score rated by Female customers on Comparably.
100%
Promoters
0%
Passives
0%
Detractors

Ellucian NPS by Ethnicity

Ellucian's NPS was rated 100 points by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full NPS by Ethnicity data of Ellucian.
-100
-50
0
50
100
Caucasian
100
Caucasian100

Ellucian NPS by Usage

Ellucian's NPS was rated the highest by customers who have used Ellucian's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.

Sign Up for Brand Profile PRO to get the full NPS by Usage data of Ellucian.
-100
-50
0
50
100
Less than 1 Year
-6
Less than 1 Year-6
1 to 2 Years
-42
1 to 2 Years-42
2 to 5 Years
-25
2 to 5 Years-25
Over 10 Years
100
Over 10 Years100

Ellucian Customer Reviews

What do you value most about this brand?
Customer Service and technical documents
Review from Washington, DC / Female / African American/Black / 66+

Ellucian Customer Loyalty

77%

Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.

77% of Ellucian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"

Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"

PRO Demo Our Brand Intelligence Solutions

77
77%
23
23%
Ellucian Customer Loyalty

Ellucian Customer Loyalty Score by Gender

Ellucian's Customer Loyalty score was rated 100 by both Female and Male customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ellucian.
Male
100%
Yes
Female
100%
Yes

Ellucian Customer Loyalty Score by Ethnicity

Ellucian's Customer Loyalty score was rated 100% by Caucasian customers on Comparably.

% who answered "Yes"

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ellucian.
100
out of 100
Caucasian

Ellucian Customer Loyalty Score by Usage

Ellucian's Customer Loyalty score was rated 100% by customers who have used Ellucian's products/services for Over 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.

Over 10 Years
100%

Ellucian Customer Loyalty Score by Industry

Ellucian's Customer Loyalty score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.

Tech
100%
Education
82%

Ellucian Product Quality

3.8/5

Ellucian has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.

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Ellucian Product Information

Ellucian serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Ellucian supports iOS, Web, and Android devices and offers products for small and medium sized businesses.

Ellucian’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ellucian's product the highest. Reviewers from the Education industry rated Ellucian the lowest at 3.8.

Website
http://www.ellucian.com
Company Size
1,001-5,000 Employees

Industry

Tech
Education
SaaS

Languages Supported

English
Spanish

Product Type

CRM Software
School Administration Software
School Management Software
Academic Software
Student Information System Software
Admissions Software
School Accounting Software
Financial Management Software
Alumni Management Software

Quick Insights into Ellucian Product Quality

Ellucian's Product Quality score was rated highest by Female customers, and rated lowest by customers who have used Ellucian's products/services for Less than 1 Year.

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Ranked Ellucian Product Quality the Highest

Female
5
Over 10 Years
4.8
Caucasian
4.7

Ranked Ellucian Product Quality the Lowest

Education
3.8
Male
3.6
Less than 1 Year
3.1

Ellucian Product Quality Score by Gender

Female customers rated Ellucian's Product Quality score 1.4 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ellucian.

Male

3.6/5

Female

5/5

Ellucian Product Quality Score by Ethnicity

Ellucian's Product Quality score was rated 4.7 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ellucian.
0
1
2
3
4
5
Caucasian
4.7
Caucasian4.7

Ellucian Product Quality Score by Usage

Ellucian's Product Quality score was rated the highest by customers who have used Ellucian's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.

Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.

Less than 1 Year
3.1
1 to 2 Years
3.9
5 to 10 Years
3.4
Over 10 Years
4.8

Ellucian Product Quality Score by Industry

Ellucian's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.

Tech
4
Education
3.8

Ellucian Pricing

Ellucian ROI & Value For Money

3.6/5

Ellucian has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.

Sign Up to unlock Ellucian's overall ROI score rated by its users and customers.

Ellucian Pricing Plans

Ellucian has a pricing structure that accommodates small and medium businesses.

Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Ellucian.

Who Uses Ellucian?

Small Businesses
Medium Businesses

Quick Insights into Ellucian ROI

Ellucian's ROI score was rated highest by Caucasian customers, and rated lowest by Male customers.

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Ranked Ellucian ROI the Highest

Caucasian
4.7
Over 10 Years
4.7
Female
4.6

Ranked Ellucian ROI the Lowest

Education
3.6
Male
3.6

Ellucian ROI Score by Gender

Female customers rated Ellucian's ROI score 1 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ellucian.

Male

3.6/5

Female

4.6/5

Ellucian ROI Score by Ethnicity

Ellucian's ROI score was rated 4.7 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ellucian.
0
1
2
3
4
5
Caucasian
4.7
Caucasian4.7

Ellucian ROI Score by Usage

Ellucian's ROI score was rated 4.7 stars by customers who have used Ellucian's products/services for Over 10 Years.

Sign Up for Brand Profile PRO to get the full ROI by Usage data.

Over 10 Years
4.7

Ellucian ROI Score by Industry

Ellucian's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full ROI by Industry data.

Tech
4.3
Education
3.6

Ellucian Customer Service

3.7/5

Ellucian has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.

Sign Up to unlock Ellucian's overall Customer Service score rated by its users and customers.

About Ellucian's Customer Service

Address

4375 Fair Lakes Court, Reston, VA 22033


Website

http://www.ellucian.com


Phone Number

(800) 223-7036

Quick Insights into Ellucian Customer Service

Ellucian's Customer Service score was rated highest by Caucasian customers, and rated lowest by Male customers.

Sign Up Sign Up to unlock insights into how customers have ranked Ellucian's Customer Service score.

Ranked Ellucian Customer Service the Highest

Caucasian
4.9
Female
4.8
Over 10 Years
4.8

Ranked Ellucian Customer Service the Lowest

Education
4.1
Male
3.6

Ellucian Customer Service Score by Gender

Female customers rated Ellucian's Customer Service score 1.2 stars higher than Male customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ellucian.

Male

3.6/5

Female

4.8/5

Ellucian Customer Service Score by Ethnicity

Ellucian's Customer Service score was rated 4.9 stars by Caucasian customers on Comparably.

Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ellucian.
0
1
2
3
4
5
Caucasian
4.9
Caucasian4.9

Ellucian Customer Service Score by Usage

Ellucian's Customer Service score was rated 4.8 stars by customers who have used Ellucian's products/services for Over 10 Years.

Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.

Over 10 Years
4.8

Ellucian Customer Service Score by Industry

Ellucian's Customer Service score was rated the highest by Tech industry customers, and the lowest by Education industry customers.

Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.

Tech
4.2
Education
4.1

Ellucian as an Employer

3.8/5

Ellucian has a 3.8/5 stars for its overall company culture rated by their employees

  Ellucian CEO
top
20%
CEO of Ellucian

In the Top 20% of Similar Sized Companies on Comparably.

Consumer vs. Employees

Ellucian scored a 4 for Net Promoter Score and a 14 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellucian would recommend the brand to a friend. ENPS measures how likely Ellucian employees would recommend working at Ellucian to a friend.

Net Promoter Score

4
NPS Score
49%Promoters
6%Passive
45%Detractors

Employee Net Promoter Score

14
eNPS Score
50%Promoters
14%Passive
36%Detractors

Global Ranking Snapshot

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