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NPS
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Ellucian
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About Ellucian's Brand
Ellucian delivers the software, services, and insights that help your institution thrive.
Brand at a Glance
81%
Customer Loyalty
3.8/5
Product Quality
3.7/5
Pricing
3.6/5
Customer Service
Ellucian CMO
Jackie Yeaney
Jackie Yeaney serves as the Chief Marketing Officer for Ellucian. Jackie started at Ellucian in January of 2017. Jackie is based in the Washington D.C. Metro Area.
Ellucian NPS
Ellucian's Net Promoter Score (NPS) is a -1 with 43% Promoters, 13% Passives, and 44% Detractors. Net Promoter Score tracks whether Ellucian's customers would recommend using the product based on a scale of -100 to 100.
Ellucian Overall NPS
| 43% | Promoters |
|---|---|
| 13% | Passives |
| 44% | Detractors |
Ellucian NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 6 | Jan 2024 | 6 |
Feb 2024 4 | Feb 2024 | 4 |
Apr 2024 3 | Apr 2024 | 3 |
Jul 2024 0 | Jul 2024 | 0 |
Nov 2024 2 | Nov 2024 | 2 |
Dec 2024 2 | Dec 2024 | 2 |
Apr 2025 2 | Apr 2025 | 2 |
May 2025 -1 | May 2025 | -1 |
Dec 2025 -1 | Dec 2025 | -1 |
Feb 2026 -3 | Feb 2026 | -3 |
Mar 2026 -2 | Mar 2026 | -2 |
Apr 2026 -1 | Apr 2026 | -1 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ellucian NPS by Gender
Female customers rated Ellucian's NPS 82 points higher than Male customers.
Male
-15
Ellucian's NPS was rated -15 by Male customers on Comparably.
31%
Promoters
23%
Passives
46%
Detractors
Female
67
Ellucian's NPS was rated 67 by Female customers on Comparably.
67%
Promoters
33%
Passives
0%
Detractors
Ellucian NPS by Ethnicity
Ellucian's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 50 | Caucasian | 50 |
Hispanic or Latino 67 | Hispanic or Latino | 67 |
Other -80 | Other | -80 |
Ellucian NPS by Age
Ellucian's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Ellucian NPS by Usage
Ellucian's NPS was rated the highest by customers who have used Ellucian's products/services for Over 10 Years, and the lowest by customers with 1 to 2 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -5 | Less than 1 Year | -5 |
1 to 2 Years -39 | 1 to 2 Years | -39 |
2 to 5 Years -1 | 2 to 5 Years | -1 |
5 to 10 Years -34 | 5 to 10 Years | -34 |
Over 10 Years 45 | Over 10 Years | 45 |
Ellucian Customer Reviews
Out of the 8 Ellucian customer reviews 7 were positive and 1 was constructive. Ellucian customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Ellucian Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Ellucian users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ellucian Customer Loyalty Score by Gender
Male customers rated Ellucian's Customer Loyalty score 10% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Ellucian.
Male
100%
Yes
Female
90%
Yes
Ellucian Customer Loyalty Score by Ethnicity
Ellucian's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ellucian.
100
out of 100
Caucasian
70
out of 100
Hispanic or Latino
100
out of 100
Other
Ellucian Customer Loyalty Score by Age
Ellucian's Customer Loyalty score was rated 100% by customers ages 31-35 and customers ages 51-55 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ellucian.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 100% | 31-35 | 100% |
36-40 100% | 36-40 | 100% |
51-55 100% | 51-55 | 100% |
Ellucian Customer Loyalty Score by Usage
Ellucian's Customer Loyalty score was rated the highest by customers who have used Ellucian's products/services for 5 to 10 Years, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ellucian Customer Loyalty Score by Industry
Ellucian's Customer Loyalty score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ellucian Product Quality
3.8/5
Ellucian has an overall Product Quality score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellucian's overall Product Quality score rated by its users and customers.
Ellucian Product Information
Ellucian serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Ellucian supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Ellucian’s product quality score is a 3.8 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Ellucian's product the highest. Reviewers from the Education industry rated Ellucian the lowest at 3.7.
- Website
- http://www.ellucian.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Education
SaaS
Languages Supported
English
Spanish
Product Type
CRM Software
School Administration Software
School Management Software
Academic Software
Student Information System Software
Admissions Software
School Accounting Software
Financial Management Software
Alumni Management Software
Quick Insights into Ellucian Product Quality
Ellucian's Product Quality score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Ellucian's Product Quality.
Ranked Ellucian Product Quality the Highest
Ranked Ellucian Product Quality the Lowest
Ellucian Product Quality Score by Gender
Female customers rated Ellucian's Product Quality score 1.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ellucian.
Male
3.5/5
Female
4.6/5
Ellucian Product Quality Score by Ethnicity
Ellucian's Product Quality score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ellucian.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.3 | Hispanic or Latino | 4.3 |
Other 3 | Other | 3 |
Ellucian Product Quality Score by Age
Ellucian's Product Quality score was rated the highest by customers ages 31-35, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ellucian.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.8 | 31-35 | 3.8 |
36-40 3.5 | 36-40 | 3.5 |
51-55 3.2 | 51-55 | 3.2 |
Ellucian Product Quality Score by Usage
Ellucian's Product Quality score was rated the highest by customers who have used Ellucian's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Ellucian Product Quality Score by Industry
Ellucian's Product Quality score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Ellucian Pricing
Ellucian ROI & Value For Money
3.7/5
Ellucian has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellucian's overall ROI score rated by its users and customers.
Ellucian Pricing Plans
Ellucian has a pricing structure that accommodates small and medium businesses.
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Tech industry. The users from the Education industry think that they had the lowest ROI from Ellucian.
Who Uses Ellucian?
Small Businesses
Medium Businesses
Quick Insights into Ellucian ROI
Ellucian's ROI score was rated highest by Female customers, and rated lowest by Other customers.
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Ranked Ellucian ROI the Highest
Ranked Ellucian ROI the Lowest
Ellucian ROI Score by Gender
Female customers rated Ellucian's ROI score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ellucian.
Male
3.4/5
Female
4.4/5
Ellucian ROI Score by Ethnicity
Ellucian's ROI score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ellucian.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 4.1 | Hispanic or Latino | 4.1 |
Other 2.4 | Other | 2.4 |
Ellucian ROI Score by Age
Ellucian's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ellucian.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.3 | 36-40 | 3.3 |
51-55 3.4 | 51-55 | 3.4 |
Ellucian ROI Score by Usage
Ellucian's ROI score was rated the highest by customers who have used Ellucian's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Ellucian ROI Score by Industry
Ellucian's ROI score was rated the highest by Tech industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Ellucian Customer Satisfaction (CSAT)
Ellucian Customer Satisfaction (CSAT) Score
71 / 100
Ellucian has an overall Customer Satisfaction score of 71 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
46%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
2%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ellucian Customer Satisfaction
Ellucian's Customer Satisfaction score was rated highest by customers ages 36-40, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Ellucian's Customer Satisfaction.
Ranked Ellucian Customer Satisfaction the Highest
Ranked Ellucian Customer Satisfaction the Lowest
Ellucian Customer Satisfaction Score by Gender
Female customers rated Ellucian's Customer Satisfaction score 25 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ellucian.
75 / 100
MaleVery Satisfied | 25% | |
|---|---|---|
Satisfied | 50% | |
Neither Satisfied nor Dissatisfied | 25% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
100 / 100
FemaleVery Satisfied | 43% | |
|---|---|---|
Satisfied | 57% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 0% |
Ellucian Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ellucian's Customer Satisfaction (CSAT) score was rated 100% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ellucian.
100 / 100
Very Satisfied
40%
Satisfied
60%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Hispanic or Latino
Ellucian's Customer Satisfaction (CSAT) score was rated 100% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ellucian.
100 / 100
Very Satisfied
67%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
CSAT according to Other
Ellucian's Customer Satisfaction (CSAT) score was rated 50% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ellucian.
50 / 100
Very Satisfied
0%
Satisfied
50%
Neither Satisfied nor Dissatisfied
25%
Dissatisfied
25%
Very Dissatisfied
0%
Ellucian Customer Satisfaction Score by Age
Ellucian's Customer Satisfaction score was rated the highest by customers ages 36-40, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ellucian.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% | |||||||||||||||
| 36-40 | 100% |
Ellucian Customer Satisfaction Score by Usage
Ellucian's Customer Satisfaction score was rated the highest by customers who have used Ellucian's products/services for Less than 1 Year, and the lowest by customers with 2 to 5 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ellucian Customer Satisfaction Score by Industry
Ellucian's Customer Satisfaction score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
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"title": "Ellucian Customer Satisfaction Score by Industry",
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"bars": [
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"label": "Tech",
"groupId": 104,
"score": 80,
"stars": 0,
"csatScore": 80,
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"scoreClassName": "",
"scoreLabel": 80
},
{
"label": "Education",
"groupId": 515,
"score": 86,
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}Ellucian Customer Service
3.6/5
Ellucian has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ellucian's overall Customer Service score rated by its users and customers.
About Ellucian's Customer Service
Address
4375 Fair Lakes Court, Reston, VA 22033
Website
http://www.ellucian.com
Phone Number
(800) 223-7036
Quick Insights into Ellucian Customer Service
Ellucian's Customer Service score was rated highest by Female customers, and rated lowest by Other customers.
Sign Up to unlock insights into how customers have ranked Ellucian's Customer Service score.
Ranked Ellucian Customer Service the Highest
Ranked Ellucian Customer Service the Lowest
Ellucian Customer Service Score by Gender
Female customers rated Ellucian's Customer Service score 1.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ellucian.
Male
3.2/5
Female
4.4/5
Ellucian Customer Service Score by Ethnicity
Ellucian's Customer Service score was rated the highest by Caucasian customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ellucian.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 4.3 | Caucasian | 4.3 |
Hispanic or Latino 3.6 | Hispanic or Latino | 3.6 |
Other 2.4 | Other | 2.4 |
Ellucian Customer Service Score by Age
Ellucian's Customer Service score was rated the highest by customers ages 31-35, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ellucian.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 3.5 | 31-35 | 3.5 |
36-40 3.3 | 36-40 | 3.3 |
51-55 3.5 | 51-55 | 3.5 |
Ellucian Customer Service Score by Usage
Ellucian's Customer Service score was rated the highest by customers who have used Ellucian's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Ellucian Customer Service Score by Industry
Ellucian's Customer Service score was rated the highest by Education industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Ellucian as an Employer
4.1/5
Ellucian has a 4.1/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Ellucian scored a -1 for Net Promoter Score and a 25 for Employee Net Promoter Score. NPS gauges how likely a customer of Ellucian would recommend the brand to a friend. ENPS measures how likely Ellucian employees would recommend working at Ellucian to a friend.
Net Promoter Score
-1
NPS Score
| 43% | Promoters |
|---|---|
| 13% | Passive |
| 44% | Detractors |
Employee Net Promoter Score
25
eNPS Score
| 55% | Promoters |
|---|---|
| 15% | Passive |
| 30% | Detractors |
