47
NPS
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Elucidat
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About Elucidat's Brand
Elucidat is better way to author online and mobile learning. Reduce your production costs and delight your learners
Brand at a Glance
4.2/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Elucidat NPS
Elucidat's Net Promoter Score (NPS) is a 47 with 67% Promoters, 13% Passives, and 20% Detractors. Net Promoter Score tracks whether Elucidat's customers would recommend using the product based on a scale of -100 to 100.
Elucidat Overall NPS
| 67% | Promoters |
|---|---|
| 13% | Passives |
| 20% | Detractors |
Elucidat NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 46 | Aug 2020 | 46 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Elucidat NPS by Usage
Elucidat's NPS was rated 37 points by customers who have used Elucidat's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 37 | Less than 1 Year | 37 |
Elucidat Product Quality
4.2/5
Elucidat has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
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Elucidat Product Information
Elucidat serves markets in the United States, Asia, Europe, Australia, Canada, India, United Kingdom, Latin America, and Germany. Elucidat supports Web devices and offers products for small, medium, and large sized businesses.
Elucidat’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- http://www.elucidat.com/
- Company Size
- 11-50 Employees
Languages Supported
English
Product Type
Human Resources (HR) Software
Online Course Software
Learning Management System (LMS) Software
Training Software
Mobile Learning Software
Knowledge Management Software
Course Authoring Software
eLearning Authoring Tools Software
Elucidat Pricing
Elucidat ROI & Value For Money
4.1/5
Elucidat has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
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Elucidat Pricing Plans
Elucidat has a pricing structure that accommodates small, medium, and large businesses.
Who Uses Elucidat?
Small Businesses
Medium Businesses
Large Enterprises
Elucidat Customer Service
5/5
Elucidat has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
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About Elucidat's Customer Service
Website
http://www.elucidat.com/
Phone Number
+44 1561 270030
Consumer vs. Employees
Elucidat scored a 47 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Elucidat would recommend the brand to a friend. ENPS measures how likely Elucidat employees would recommend working at Elucidat to a friend.
Net Promoter Score
47
NPS Score
| 67% | Promoters |
|---|---|
| 13% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
