30
NPS
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Email on Acid
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About Email on Acid's Brand
Email testing, troubleshooting and tracking tools to help you simplify and improve your email marketing efforts.
Brand at a Glance
100%
Customer Loyalty
3.9/5
Product Quality
3.9/5
Pricing
3.7/5
Customer Service
Email on Acid NPS
Email on Acid's Net Promoter Score (NPS) is a 30 with 52% Promoters, 26% Passives, and 22% Detractors. Net Promoter Score tracks whether Email on Acid's customers would recommend using the product based on a scale of -100 to 100.
Email on Acid Overall NPS
| 52% | Promoters |
|---|---|
| 26% | Passives |
| 22% | Detractors |
Email on Acid NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 28 | Aug 2020 | 28 |
Apr 2024 31 | Apr 2024 | 31 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Email on Acid NPS by Usage
Email on Acid's NPS was rated 21 points by customers who have used Email on Acid's products/services for 5 to 10 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
5 to 10 Years 21 | 5 to 10 Years | 21 |
Email on Acid Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Email on Acid users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Email on Acid Product Quality
3.9/5
Email on Acid has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Email on Acid's overall Product Quality score rated by its users and customers.
Email on Acid Product Information
Email on Acid serves markets in the United States, Asia, China, Europe, Japan, Middle-East and Africa, Australia, Canada, India, United Kingdom, Latin America, Germany, Brazil, and Mexico. Email on Acid supports Web devices and offers products for small, medium, and large sized businesses.
Email on Acid’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://emailonacid.com
- Company Size
- 11-50 Employees
Industry
Tech
AdTech
Analytics
SaaS
Languages Supported
English
Product Type
Email Marketing Software
Testing Software
Email Tracking Software
Email Management Software
Email on Acid Pricing
Email on Acid ROI & Value For Money
3.9/5
Email on Acid has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Email on Acid's overall ROI score rated by its users and customers.
Email on Acid Pricing Plans
Email on Acid has a pricing structure that accommodates small, medium, and large businesses. Starting from $44/month, Email on Acid uses a subscription model and offers the following: $44/MONTH (billed annually), 1 User, and Unlimited number of Tests.
Who Uses Email on Acid?
Small Businesses
Medium Businesses
Large Enterprises
Email on Acid Customer Satisfaction (CSAT)
Email on Acid Customer Satisfaction (CSAT) Score
100 / 100
Email on Acid has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Email on Acid Customer Service
3.7/5
Email on Acid has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Email on Acid's overall Customer Service score rated by its users and customers.
About Email on Acid's Customer Service
Address
5670 Greenwood Plaza Blvd, Suite 412, Denver, CO 80111
Website
http://emailonacid.com
Email on Acid as an Employer
2.4/5
Email on Acid has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Email on Acid scored a 30 for Net Promoter Score and a -100 for Employee Net Promoter Score. NPS gauges how likely a customer of Email on Acid would recommend the brand to a friend. ENPS measures how likely Email on Acid employees would recommend working at Email on Acid to a friend.
Net Promoter Score
30
NPS Score
| 52% | Promoters |
|---|---|
| 26% | Passive |
| 22% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
