-80
NPS
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EmailOnDeck
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About EmailOnDeck's Brand
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Brand at a Glance
85%
Customer Loyalty
3.2/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
EmailOnDeck NPS
EmailOnDeck's Net Promoter Score (NPS) is a -80 with 0% Promoters, 20% Passives, and 80% Detractors. Net Promoter Score tracks whether EmailOnDeck's customers would recommend using the product based on a scale of -100 to 100.
EmailOnDeck Overall NPS
| 0% | Promoters |
|---|---|
| 20% | Passives |
| 80% | Detractors |
EmailOnDeck NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2021 -100 | May 2021 | -100 |
Jun 2021 -50 | Jun 2021 | -50 |
Jul 2021 -66 | Jul 2021 | -66 |
May 2023 -80 | May 2023 | -80 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EmailOnDeck Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of EmailOnDeck users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EmailOnDeck Product Quality
3.2/5
EmailOnDeck has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock EmailOnDeck's overall Product Quality score rated by its users and customers.
EmailOnDeck Product Information
EmailOnDeck’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Website
- https://www.emailondeck.com
Industry
Tech
Content
Enterprise
SaaS
EmailOnDeck Pricing
EmailOnDeck ROI & Value For Money
1.7/5
EmailOnDeck has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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EmailOnDeck Customer Satisfaction (CSAT)
EmailOnDeck Customer Satisfaction (CSAT) Score
50 / 100
EmailOnDeck has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
0%
Neither Satisfied nor Dissatisfied
50%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EmailOnDeck Customer Service
1.7/5
EmailOnDeck has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
Sign Up to unlock EmailOnDeck's overall Customer Service score rated by its users and customers.
About EmailOnDeck's Customer Service
Website
https://www.emailondeck.com
EmailOnDeck as an Employer
Consumer vs. Employees
EmailOnDeck scored a -80 for Net Promoter Score and a -34 for Employee Net Promoter Score. NPS gauges how likely a customer of EmailOnDeck would recommend the brand to a friend. ENPS measures how likely EmailOnDeck employees would recommend working at EmailOnDeck to a friend.
Net Promoter Score
-80
NPS Score
| 0% | Promoters |
|---|---|
| 20% | Passive |
| 80% | Detractors |
Employee Net Promoter Score
-34
eNPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
