20
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Emarsys
Marketing or Exec? Claim Your Free Account
About Emarsys' Brand
Emarsys provides the B2C Marketing Cloud technology to over 1500 leading companies.
Brand at a Glance
85%
Customer Loyalty
3.9/5
Product Quality
3.7/5
Pricing
3.7/5
Customer Service
Emarsys NPS
Emarsys's Net Promoter Score (NPS) is a 20 with 40% Promoters, 40% Passives, and 20% Detractors. Net Promoter Score tracks whether Emarsys's customers would recommend using the product based on a scale of -100 to 100.
Emarsys Overall NPS
| 40% | Promoters |
|---|---|
| 40% | Passives |
| 20% | Detractors |
Emarsys NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2020 100 | May 2020 | 100 |
Aug 2020 50 | Aug 2020 | 50 |
May 2021 0 | May 2021 | 0 |
Aug 2021 -25 | Aug 2021 | -25 |
Oct 2021 0 | Oct 2021 | 0 |
Feb 2022 -1 | Feb 2022 | -1 |
Mar 2022 10 | Mar 2022 | 10 |
May 2022 24 | May 2022 | 24 |
Oct 2022 15 | Oct 2022 | 15 |
Feb 2023 20 | Feb 2023 | 20 |
May 2023 20 | May 2023 | 20 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emarsys NPS by Usage
Emarsys's NPS was rated 67 points by customers who have used Emarsys's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 67 | Less than 1 Year | 67 |
Emarsys Customer Loyalty
85%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
85% of Emarsys users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emarsys Customer Loyalty Score by Usage
Emarsys's Customer Loyalty score was rated 100% by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Emarsys Customer Loyalty Score by Industry
Emarsys's Customer Loyalty score was rated 100% by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Emarsys Product Quality
3.9/5
Emarsys has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Emarsys' overall Product Quality score rated by its users and customers.
Emarsys Product Information
Emarsys’s product quality score is a 3.9 out of 5 as rated by its users and customers. Reviewers from the Retail industry rated Emarsys's product the highest.
- Website
- https://www.emarsys.com/en/
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Consumer Services
SaaS
Quick Insights into Emarsys Product Quality
Emarsys's Product Quality score was rated highest by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Emarsys' Product Quality.
Ranked Emarsys Product Quality the Highest
Emarsys Product Quality Score by Usage
Emarsys's Product Quality score was rated 4.3 stars by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Emarsys Product Quality Score by Industry
Emarsys's Product Quality score was rated 3.8 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
Emarsys Pricing
Emarsys ROI & Value For Money
3.7/5
Emarsys has a value for money and ROI score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Emarsys' overall ROI score rated by its users and customers.
Emarsys Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Retail industry.
Quick Insights into Emarsys ROI
Emarsys's ROI score was rated highest by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Emarsys' ROI score.
Ranked Emarsys ROI the Highest
Emarsys ROI Score by Usage
Emarsys's ROI score was rated 4.3 stars by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Emarsys ROI Score by Industry
Emarsys's ROI score was rated 3.1 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Emarsys Customer Satisfaction (CSAT)
Emarsys Customer Satisfaction (CSAT) Score
88 / 100
Emarsys has an overall Customer Satisfaction score of 88 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
25%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
12%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emarsys Customer Service
3.7/5
Emarsys has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Emarsys' overall Customer Service score rated by its users and customers.
About Emarsys's Customer Service
Address
Märzstrasse 1, A-1150, Vienna, GA Austria
Website
https://www.emarsys.com/en/
Phone Number
1(844) 693-6277
Quick Insights into Emarsys Customer Service
Emarsys's Customer Service score was rated highest by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up to unlock insights into how customers have ranked Emarsys' Customer Service score.
Ranked Emarsys Customer Service the Highest
Emarsys Customer Service Score by Usage
Emarsys's Customer Service score was rated 4.3 stars by customers who have used Emarsys's products/services for Less than 1 Year.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Emarsys Customer Service Score by Industry
Emarsys's Customer Service score was rated 3.3 stars by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Emarsys as an Employer
4.2/5
Emarsys has a 4.2/5 stars for its overall company culture rated by their employees
top
20%
Consumer vs. Employees
Emarsys scored a 20 for Net Promoter Score and a 43 for Employee Net Promoter Score. NPS gauges how likely a customer of Emarsys would recommend the brand to a friend. ENPS measures how likely Emarsys employees would recommend working at Emarsys to a friend.
Net Promoter Score
20
NPS Score
| 40% | Promoters |
|---|---|
| 40% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
43
eNPS Score
| 64% | Promoters |
|---|---|
| 15% | Passive |
| 21% | Detractors |
