6
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Embark Veterinary
Marketing or Exec? Claim Your Free Account
About Embark Veterinary's Brand
Constantly improve the lives of animals and their humans through science.
Brand at a Glance
68%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.4/5
Customer Service
Embark Veterinary NPS
Embark Veterinary's Net Promoter Score (NPS) is a 6 with 47% Promoters, 12% Passives, and 41% Detractors. Net Promoter Score tracks whether Embark Veterinary's customers would recommend using the product based on a scale of -100 to 100.
Embark Veterinary Overall NPS
| 47% | Promoters |
|---|---|
| 12% | Passives |
| 41% | Detractors |
Embark Veterinary NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 100 | Feb 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Oct 2022 67 | Oct 2022 | 67 |
Apr 2023 43 | Apr 2023 | 43 |
May 2023 25 | May 2023 | 25 |
Aug 2023 10 | Aug 2023 | 10 |
Jan 2024 18 | Jan 2024 | 18 |
Feb 2024 9 | Feb 2024 | 9 |
Mar 2024 0 | Mar 2024 | 0 |
Jul 2024 -6 | Jul 2024 | -6 |
Jul 2025 -1 | Jul 2025 | -1 |
Jan 2026 6 | Jan 2026 | 6 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Embark Veterinary Customer Loyalty
68%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
68% of Embark Veterinary users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Embark Veterinary Product Quality
3.5/5
Embark Veterinary has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Embark Veterinary's overall Product Quality score rated by its users and customers.
Embark Veterinary Product Information
Embark Veterinary’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- https://embarkvet.com
- Company Size
- 11-50 Employees
Industry
Tech
Biotech and Pharmaceuticals
Food and Beverages
Healthcare
Embark Veterinary Pricing
Embark Veterinary ROI & Value For Money
3.2/5
Embark Veterinary has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Embark Veterinary's overall ROI score rated by its users and customers.
Embark Veterinary Customer Satisfaction (CSAT)
Embark Veterinary Customer Satisfaction (CSAT) Score
65 / 100
Embark Veterinary has an overall Customer Satisfaction score of 65 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
29%
Satisfied
36%
Neither Satisfied nor Dissatisfied
7%
Dissatisfied
7%
Very Dissatisfied
21%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Embark Veterinary Customer Service
3.4/5
Embark Veterinary has an overall Customer Service score of 3.4 out of 5 stars rated by its users and customers.
Sign Up to unlock Embark Veterinary's overall Customer Service score rated by its users and customers.
About Embark Veterinary's Customer Service
Address
815-A Brazos St Box 367, Austin, TX 78701
Website
https://embarkvet.com
Phone Number
(512)838-6421
Embark Veterinary as an Employer
3.0/5
Embark Veterinary has a 3.0/5 stars for its overall company culture rated by their employees
bottom
20%
Consumer vs. Employees
Embark Veterinary scored a 6 for Net Promoter Score and a 17 for Employee Net Promoter Score. NPS gauges how likely a customer of Embark Veterinary would recommend the brand to a friend. ENPS measures how likely Embark Veterinary employees would recommend working at Embark Veterinary to a friend.
Net Promoter Score
6
NPS Score
| 47% | Promoters |
|---|---|
| 12% | Passive |
| 41% | Detractors |
Employee Net Promoter Score
17
eNPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
