-30
NPS
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Ember
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About Ember's Brand
Ember provides wireless sensor and control network technologies, enabling energy efficiency improvements for various business institutions.
Brand at a Glance
63%
Customer Loyalty
2.8/5
Product Quality
2.5/5
Pricing
2.6/5
Customer Service
Ember NPS
Ember's Net Promoter Score (NPS) is a -30 with 26% Promoters, 18% Passives, and 56% Detractors. Net Promoter Score tracks whether Ember's customers would recommend using the product based on a scale of -100 to 100.
Ember Overall NPS
| 26% | Promoters |
|---|---|
| 18% | Passives |
| 56% | Detractors |
Ember NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2024 -33 | Feb 2024 | -33 |
Mar 2024 -34 | Mar 2024 | -34 |
Apr 2024 -32 | Apr 2024 | -32 |
May 2024 -32 | May 2024 | -32 |
Jun 2024 -32 | Jun 2024 | -32 |
Jul 2024 -31 | Jul 2024 | -31 |
Nov 2024 -31 | Nov 2024 | -31 |
Dec 2024 -31 | Dec 2024 | -31 |
Apr 2025 -29 | Apr 2025 | -29 |
Jul 2025 -29 | Jul 2025 | -29 |
Nov 2025 -29 | Nov 2025 | -29 |
Dec 2025 -30 | Dec 2025 | -30 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ember NPS by Gender
Female customers rated Ember's NPS 23 points higher than Male customers.
Male
-38
Ember's NPS was rated -38 by Male customers on Comparably.
23%
Promoters
16%
Passives
61%
Detractors
Female
-15
Ember's NPS was rated -15 by Female customers on Comparably.
35%
Promoters
15%
Passives
50%
Detractors
Ember NPS by Ethnicity
Ember's NPS was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -19 | Caucasian | -19 |
Asian or Pacific Islander -100 | Asian or Pacific Islander | -100 |
Other 0 | Other | 0 |
Ember NPS by Age
Ember's NPS was rated the highest by customers ages 46-50, and the lowest by customers ages 31-35.
Ember NPS by Usage
Ember's NPS was rated the highest by customers who have used Ember's products/services for Less than 1 Year, and the lowest by customers with 5 to 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -20 | Less than 1 Year | -20 |
1 to 2 Years -39 | 1 to 2 Years | -39 |
2 to 5 Years -25 | 2 to 5 Years | -25 |
5 to 10 Years -67 | 5 to 10 Years | -67 |
Ember Customer Reviews
Out of the 15 Ember customer reviews 3 were positive and 12 were constructive. Ember customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Ember Customer Loyalty
63%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
63% of Ember users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ember Customer Loyalty Score by Gender
Male customers rated Ember's Customer Loyalty score 7% higher than Female customers.
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Male
65%
Yes
Female
58%
Yes
Ember Customer Loyalty Score by Ethnicity
Ember's Customer Loyalty score was rated the highest by Other customers, and the lowest by Caucasian customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Ember.
61
out of 100
Caucasian
70
out of 100
Asian or Pacific Islander
82
out of 100
Other
Ember Customer Loyalty Score by Age
Ember's Customer Loyalty score was rated the highest by customers ages 61-65, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Ember.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 10% | 31-35 | 10% |
36-40 78% | 36-40 | 78% |
41-45 50% | 41-45 | 50% |
46-50 70% | 46-50 | 70% |
51-55 40% | 51-55 | 40% |
56-60 59% | 56-60 | 59% |
61-65 85% | 61-65 | 85% |
66+ 66% | 66+ | 66% |
Ember Customer Loyalty Score by Usage
Ember's Customer Loyalty score was rated the highest by customers who have used Ember's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Ember Customer Loyalty Score by Industry
Ember's Customer Loyalty score was rated the highest by Consulting industry customers, and the lowest by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Ember Product Quality
2.8/5
Ember has an overall Product Quality score of 2.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Ember's overall Product Quality score rated by its users and customers.
Ember Product Information
Ember’s product quality score is a 2.8 out of 5 as rated by its users and customers. Reviewers from the Insurance industry rated Ember's product the highest. Reviewers from the Aerospace and Aviation industry rated Ember the lowest at 1.5.
- Website
- http://www.ember.com
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Biotech and Pharmaceuticals
Healthcare
Quick Insights into Ember Product Quality
Ember's Product Quality score was rated highest by customers from the Insurance industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Ember's Product Quality.
Ranked Ember Product Quality the Highest
Ranked Ember Product Quality the Lowest
Ember Product Quality Score by Gender
Female customers rated Ember's Product Quality score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Ember.
Male
2.8/5
Female
3/5
Ember Product Quality Score by Ethnicity
Ember's Product Quality score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Ember.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3.1 | Caucasian | 3.1 |
Asian or Pacific Islander 2.1 | Asian or Pacific Islander | 2.1 |
Other 2.7 | Other | 2.7 |
Ember Product Quality Score by Age
Ember's Product Quality score was rated the highest by customers ages 46-50, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Ember.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 2.1 | 31-35 | 2.1 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.5 | 41-45 | 2.5 |
46-50 3.8 | 46-50 | 3.8 |
51-55 2.5 | 51-55 | 2.5 |
56-60 2.8 | 56-60 | 2.8 |
61-65 2.6 | 61-65 | 2.6 |
66+ 3.3 | 66+ | 3.3 |
Ember Product Quality Score by Usage
Ember's Product Quality score was rated the highest by customers who have used Ember's products/services for 2 to 5 Years, and the lowest by customers with 1 to 2 Years of usage.
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Ember Product Quality Score by Industry
Ember's Product Quality score was rated the highest by Insurance industry customers, and the lowest by Education industry customers.
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Ember Pricing
Ember ROI & Value For Money
2.5/5
Ember has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
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Ember Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Consulting industry. The users from the Aerospace and Aviation industry think that they had the lowest ROI from Ember.
Quick Insights into Ember ROI
Ember's ROI score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Education industry.
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Ranked Ember ROI the Highest
Ranked Ember ROI the Lowest
Ember ROI Score by Gender
Female customers rated Ember's ROI score 0.2 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Ember.
Male
2.3/5
Female
2.5/5
Ember ROI Score by Ethnicity
Ember's ROI score was rated the highest by Other customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Ember.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.6 | Caucasian | 2.6 |
Asian or Pacific Islander 1.5 | Asian or Pacific Islander | 1.5 |
Other 2.7 | Other | 2.7 |
Ember ROI Score by Age
Ember's ROI score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Ember.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
36-40 2 | 36-40 | 2 |
41-45 1.9 | 41-45 | 1.9 |
46-50 2.6 | 46-50 | 2.6 |
51-55 2.1 | 51-55 | 2.1 |
56-60 2.2 | 56-60 | 2.2 |
61-65 2.4 | 61-65 | 2.4 |
66+ 2.8 | 66+ | 2.8 |
Ember ROI Score by Usage
Ember's ROI score was rated the highest by customers who have used Ember's products/services for Less than 1 Year, and the lowest by customers with 1 to 2 Years of usage.
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Ember ROI Score by Industry
Ember's ROI score was rated the highest by Consulting industry customers, and the lowest by Education industry customers.
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Ember Customer Satisfaction (CSAT)
Ember Customer Satisfaction (CSAT) Score
42 / 100
Ember has an overall Customer Satisfaction score of 42 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
19%
Satisfied
23%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
22%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Ember Customer Satisfaction
Ember's Customer Satisfaction score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Ember's Customer Satisfaction.
Ranked Ember Customer Satisfaction the Highest
Ranked Ember Customer Satisfaction the Lowest
Ember Customer Satisfaction Score by Gender
Male customers rated Ember's Customer Satisfaction score 1 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Ember.
46 / 100
MaleVery Satisfied | 15% | |
|---|---|---|
Satisfied | 31% | |
Neither Satisfied nor Dissatisfied | 8% | |
Dissatisfied | 23% | |
Very Dissatisfied | 23% |
45 / 100
FemaleVery Satisfied | 28% | |
|---|---|---|
Satisfied | 17% | |
Neither Satisfied nor Dissatisfied | 31% | |
Dissatisfied | 10% | |
Very Dissatisfied | 14% |
Ember Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Ember's Customer Satisfaction (CSAT) score was rated 48% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ember.
48 / 100
Very Satisfied
25%
Satisfied
23%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
18%
Very Dissatisfied
14%
CSAT according to Asian or Pacific Islander
Ember's Customer Satisfaction (CSAT) score was rated 0% according to Asian or Pacific Islander users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ember.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
33%
Very Dissatisfied
34%
CSAT according to Other
Ember's Customer Satisfaction (CSAT) score was rated 40% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Ember.
40 / 100
Very Satisfied
0%
Satisfied
40%
Neither Satisfied nor Dissatisfied
20%
Dissatisfied
0%
Very Dissatisfied
40%
Ember Customer Satisfaction Score by Age
Ember's Customer Satisfaction score was rated the highest by customers ages 66+, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Ember.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 25% | |||||||||||||||
| 36-40 | 34% | |||||||||||||||
| 41-45 | 29% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 56-60 | 50% | |||||||||||||||
| 61-65 | 40% | |||||||||||||||
| 66+ | 55% |
Ember Customer Satisfaction Score by Usage
Ember's Customer Satisfaction score was rated the highest by customers who have used Ember's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Ember Customer Satisfaction Score by Industry
Ember's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Ember Customer Satisfaction Score by Industry",
"text": "Ember's Customer Satisfaction score was rated the highest by Consulting industry customers, and the lowest by Education industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 37,
"stars": 0,
"csatScore": 37,
"text": "Ember's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 37
},
{
"label": "Arts and Entertainment",
"groupId": 499,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Ember's Customer Satisfaction score is rated by Arts and Entertainment customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Ember's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
},
{
"label": "Consulting",
"groupId": 511,
"score": 100,
"stars": 0,
"csatScore": 100,
"text": "Ember's Customer Satisfaction score is rated by Consulting customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 100
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Ember's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 34,
"stars": 0,
"csatScore": 34,
"text": "Ember's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 34
}
]
}Ember Customer Service
2.6/5
Ember has an overall Customer Service score of 2.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Ember's overall Customer Service score rated by its users and customers.
About Ember's Customer Service
Address
25 Thomson Place, 2nd Floor, Boston, MA 02210
Website
http://www.ember.com
Phone Number
+1 512-416-8500
Quick Insights into Ember Customer Service
Ember's Customer Service score was rated highest by customers from the Consulting industry, and rated lowest by customers from the Education industry.
Sign Up to unlock insights into how customers have ranked Ember's Customer Service score.
Ranked Ember Customer Service the Highest
Ranked Ember Customer Service the Lowest
Ember Customer Service Score by Gender
Female customers rated Ember's Customer Service score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Ember.
Male
2.6/5
Female
2.7/5
Ember Customer Service Score by Ethnicity
Ember's Customer Service score was rated the highest by Caucasian customers, and the lowest by Asian or Pacific Islander customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Ember.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.8 | Caucasian | 2.8 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Other 2.5 | Other | 2.5 |
Ember Customer Service Score by Age
Ember's Customer Service score was rated the highest by customers ages 66+, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Ember.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.7 | 31-35 | 1.7 |
36-40 2.1 | 36-40 | 2.1 |
41-45 2.3 | 41-45 | 2.3 |
46-50 2.5 | 46-50 | 2.5 |
51-55 2.8 | 51-55 | 2.8 |
56-60 2.3 | 56-60 | 2.3 |
61-65 2.8 | 61-65 | 2.8 |
66+ 3 | 66+ | 3 |
Ember Customer Service Score by Usage
Ember's Customer Service score was rated the highest by customers who have used Ember's products/services for 2 to 5 Years, and the lowest by customers with 5 to 10 Years of usage.
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Ember Customer Service Score by Industry
Ember's Customer Service score was rated the highest by Consulting industry customers, and the lowest by Education industry customers.
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Ember as an Employer
3.9/5
Ember has a 3.9/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Ember scored a -30 for Net Promoter Score and a -14 for Employee Net Promoter Score. NPS gauges how likely a customer of Ember would recommend the brand to a friend. ENPS measures how likely Ember employees would recommend working at Ember to a friend.
Net Promoter Score
-30
NPS Score
| 26% | Promoters |
|---|---|
| 18% | Passive |
| 56% | Detractors |
Employee Net Promoter Score
-14
eNPS Score
| 43% | Promoters |
|---|---|
| 0% | Passive |
| 57% | Detractors |
