-58
NPS
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Embrace Pet Insurance
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About Embrace Pet Insurance's Brand
Embrace Pet Insurance offers nose-to-tail pet health insurance for cats & dogs in the US, and features comprehensive coverage and exceptional customer service.
Brand at a Glance
74%
Customer Loyalty
2/5
Product Quality
1.9/5
Pricing
1.9/5
Customer Service
Embrace Pet Insurance NPS
Embrace Pet Insurance's Net Promoter Score (NPS) is a -58 with 19% Promoters, 4% Passives, and 77% Detractors. Net Promoter Score tracks whether Embrace Pet Insurance's customers would recommend using the product based on a scale of -100 to 100.
Embrace Pet Insurance Overall NPS
| 19% | Promoters |
|---|---|
| 4% | Passives |
| 77% | Detractors |
Embrace Pet Insurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 -25 | Apr 2024 | -25 |
May 2024 -32 | May 2024 | -32 |
Jul 2024 -27 | Jul 2024 | -27 |
Aug 2024 -31 | Aug 2024 | -31 |
Sep 2024 -36 | Sep 2024 | -36 |
Oct 2024 -40 | Oct 2024 | -40 |
Apr 2025 -42 | Apr 2025 | -42 |
May 2025 -45 | May 2025 | -45 |
Jun 2025 -49 | Jun 2025 | -49 |
Aug 2025 -55 | Aug 2025 | -55 |
Sep 2025 -56 | Sep 2025 | -56 |
Jan 2026 -58 | Jan 2026 | -58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Embrace Pet Insurance NPS by Gender
Embrace Pet Insurance's NPS was rated -80 by Female customers on Comparably.
Female
-80
Embrace Pet Insurance's NPS was rated -80 by Female customers on Comparably.
10%
Promoters
0%
Passives
90%
Detractors
Male
N/A
Embrace Pet Insurance's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
Embrace Pet Insurance NPS by Ethnicity
Embrace Pet Insurance's NPS was rated -72 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -72 | Caucasian | -72 |
Embrace Pet Insurance Customer Reviews
Out of the 4 Embrace Pet Insurance customer reviews 1 was positive and 3 were constructive. Embrace Pet Insurance customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Embrace Pet Insurance Customer Loyalty
74%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
74% of Embrace Pet Insurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Embrace Pet Insurance Customer Loyalty Score by Gender
Embrace Pet Insurance's Customer Loyalty score was rated 73 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Embrace Pet Insurance.
Female
73%
Yes
Male
N/A
Yes
Embrace Pet Insurance Customer Loyalty Score by Ethnicity
Embrace Pet Insurance's Customer Loyalty score was rated 61% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Embrace Pet Insurance.
61
out of 100
Caucasian
Embrace Pet Insurance Product Quality
2/5
Embrace Pet Insurance has an overall Product Quality score of 2 out of 5 stars rated by its users and customers.
Sign Up to unlock Embrace Pet Insurance's overall Product Quality score rated by its users and customers.
Embrace Pet Insurance Product Information
Embrace Pet Insurance’s product quality score is a 2 out of 5 as rated by its users and customers.
- Company Size
- 51-200 Employees
Industry
Insurance
Quick Insights into Embrace Pet Insurance Product Quality
Embrace Pet Insurance's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Embrace Pet Insurance's Product Quality.
Ranked Embrace Pet Insurance Product Quality the Highest
Embrace Pet Insurance Product Quality Score by Gender
Embrace Pet Insurance's Product Quality score was rated 1.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Embrace Pet Insurance.
Female
1.5/5
Male
N/A
Embrace Pet Insurance Product Quality Score by Ethnicity
Embrace Pet Insurance's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Embrace Pet Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Embrace Pet Insurance Pricing
Embrace Pet Insurance ROI & Value For Money
1.9/5
Embrace Pet Insurance has a value for money and ROI score of 1.9 out of 5 stars rated by its users and customers.
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Quick Insights into Embrace Pet Insurance ROI
Embrace Pet Insurance's ROI score was rated highest by Female customers.
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Ranked Embrace Pet Insurance ROI the Highest
Embrace Pet Insurance ROI Score by Gender
Embrace Pet Insurance's ROI score was rated 1.6 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Embrace Pet Insurance.
Female
1.6/5
Male
N/A
Embrace Pet Insurance ROI Score by Ethnicity
Embrace Pet Insurance's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Embrace Pet Insurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Embrace Pet Insurance Customer Satisfaction (CSAT)
Embrace Pet Insurance Customer Satisfaction (CSAT) Score
22 / 100
Embrace Pet Insurance has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
9%
Satisfied
13%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
13%
Very Dissatisfied
56%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Embrace Pet Insurance Customer Satisfaction
Embrace Pet Insurance's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Embrace Pet Insurance's Customer Satisfaction.
Ranked Embrace Pet Insurance Customer Satisfaction the Highest
Embrace Pet Insurance Customer Satisfaction Score by Gender
Embrace Pet Insurance's Customer Satisfaction score was rated 10 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Embrace Pet Insurance.
10 / 100
FemaleVery Satisfied | 10% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 20% | |
Very Dissatisfied | 70% |
Embrace Pet Insurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Embrace Pet Insurance's Customer Satisfaction (CSAT) score was rated 15% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Embrace Pet Insurance.
15 / 100
Very Satisfied
15%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
14%
Very Dissatisfied
71%
Embrace Pet Insurance Customer Service
1.9/5
Embrace Pet Insurance has an overall Customer Service score of 1.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Embrace Pet Insurance's overall Customer Service score rated by its users and customers.
About Embrace Pet Insurance's Customer Service
Address
4530 Richmond Road, Cleveland, OH 44128
Website
https://www.embracepetinsurance.com
Phone Number
800-511-9172
Embrace Pet Insurance's Social Links
Quick Insights into Embrace Pet Insurance Customer Service
Embrace Pet Insurance's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Embrace Pet Insurance's Customer Service score.
Ranked Embrace Pet Insurance Customer Service the Highest
Embrace Pet Insurance Customer Service Score by Gender
Embrace Pet Insurance's Customer Service score was rated 1.7 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Embrace Pet Insurance.
Female
1.7/5
Male
N/A
Embrace Pet Insurance Customer Service Score by Ethnicity
Embrace Pet Insurance's Customer Service score was rated 2 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Embrace Pet Insurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
Consumer vs. Employees
Embrace Pet Insurance scored a -58 for Net Promoter Score and a -24 for Employee Net Promoter Score. NPS gauges how likely a customer of Embrace Pet Insurance would recommend the brand to a friend. ENPS measures how likely Embrace Pet Insurance employees would recommend working at Embrace Pet Insurance to a friend.
Net Promoter Score
-58
NPS Score
| 19% | Promoters |
|---|---|
| 4% | Passive |
| 77% | Detractors |
Employee Net Promoter Score
-24
eNPS Score
| 33% | Promoters |
|---|---|
| 10% | Passive |
| 57% | Detractors |
