14
NPS
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Emera
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About Emera's Brand
A geographically diverse energy and services company headquartered in Halifax, Nova Scotia
Brand at a Glance
83%
Customer Loyalty
2.9/5
Product Quality
3.6/5
Pricing
3.5/5
Customer Service
Emera NPS
Emera's Net Promoter Score (NPS) is a 14 with 57% Promoters, 0% Passives, and 43% Detractors. Net Promoter Score tracks whether Emera's customers would recommend using the product based on a scale of -100 to 100.
Emera Overall NPS
| 57% | Promoters |
|---|---|
| 0% | Passives |
| 43% | Detractors |
Emera NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2022 100 | Oct 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Jan 2023 100 | Jan 2023 | 100 |
Feb 2023 50 | Feb 2023 | 50 |
May 2024 20 | May 2024 | 20 |
Jun 2024 0 | Jun 2024 | 0 |
Jan 2025 15 | Jan 2025 | 15 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emera Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Emera users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emera Product Quality
2.9/5
Emera has an overall Product Quality score of 2.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Emera's overall Product Quality score rated by its users and customers.
Emera Product Information
Emera’s product quality score is a 2.9 out of 5 as rated by its users and customers.
- Website
- http://www.emera.com/
- Company Size
- 5,001-10,000 Employees
Emera Pricing
Emera ROI & Value For Money
3.6/5
Emera has a value for money and ROI score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock Emera's overall ROI score rated by its users and customers.
Emera Customer Satisfaction (CSAT)
Emera Customer Satisfaction (CSAT) Score
66 / 100
Emera has an overall Customer Satisfaction score of 66 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
33%
Satisfied
33%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emera Customer Service
3.5/5
Emera has an overall Customer Service score of 3.5 out of 5 stars rated by its users and customers.
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About Emera's Customer Service
Address
1223 Lower Water Street, B3J 3S8 Canada
Website
http://www.emera.com/
Phone Number
19024286114
Emera as an Employer
3.7/5
Emera has a 3.7/5 stars for its overall company culture rated by their employees
top
40%
Consumer vs. Employees
Emera scored a 14 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Emera would recommend the brand to a friend. ENPS measures how likely Emera employees would recommend working at Emera to a friend.
Net Promoter Score
14
NPS Score
| 57% | Promoters |
|---|---|
| 0% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
