50
NPS
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emids
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About emids' Brand
emids provides high quality consulting, information technology, and business process management solutions to the healthcare industry.
Brand at a Glance
62%
Customer Loyalty
3.5/5
Product Quality
3.3/5
Pricing
3.7/5
Customer Service
emids CMO
emids NPS
emids's Net Promoter Score (NPS) is a 50 with 75% Promoters, 0% Passives, and 25% Detractors. Net Promoter Score tracks whether emids's customers would recommend using the product based on a scale of -100 to 100.
emids Overall NPS
| 75% | Promoters |
|---|---|
| 0% | Passives |
| 25% | Detractors |
emids NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2021 100 | Oct 2021 | 100 |
May 2022 100 | May 2022 | 100 |
Jun 2022 100 | Jun 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Nov 2022 100 | Nov 2022 | 100 |
Feb 2023 100 | Feb 2023 | 100 |
Mar 2023 71 | Mar 2023 | 71 |
Jun 2023 75 | Jun 2023 | 75 |
Dec 2023 55 | Dec 2023 | 55 |
May 2024 45 | May 2024 | 45 |
Feb 2025 50 | Feb 2025 | 50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
emids NPS by Age
emids's NPS was rated 34 points by customers ages 18-25 on Comparably.
emids NPS by Usage
emids's NPS was rated 100 points by customers who have used emids's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 100 | 1 to 2 Years | 100 |
emids Customer Reviews
Out of the 2 emids customer reviews 1 was positive and 1 was constructive. emids customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
emids Customer Loyalty
62%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
62% of emids users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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emids Customer Loyalty Score by Age
emids's Customer Loyalty score was rated 70% by customers ages 18-25 on Comparably.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 70% | 18-25 | 70% |
emids Customer Loyalty Score by Usage
emids's Customer Loyalty score was rated 100% by customers who have used emids's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
emids Product Quality
3.5/5
emids has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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emids Product Information
emids’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.emids.com
- Company Size
- 5,001-10,000 Employees
Industry
Tech
Enterprise
SaaS
Small Business Services
Quick Insights into emids Product Quality
emids's Product Quality score was rated highest by customers who have used emids's products/services for 1 to 2 Years.
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Ranked emids Product Quality the Highest
emids Product Quality Score by Age
emids's Product Quality score was rated 3.8 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of emids.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.8 | 18-25 | 3.8 |
emids Product Quality Score by Usage
emids's Product Quality score was rated 4.6 stars by customers who have used emids's products/services for 1 to 2 Years.
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emids Pricing
emids ROI & Value For Money
3.3/5
emids has a value for money and ROI score of 3.3 out of 5 stars rated by its users and customers.
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Quick Insights into emids ROI
emids's ROI score was rated highest by customers who have used emids's products/services for 1 to 2 Years.
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Ranked emids ROI the Highest
emids ROI Score by Age
emids's ROI score was rated 2.3 stars by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of emids.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 2.3 | 18-25 | 2.3 |
emids ROI Score by Usage
emids's ROI score was rated 3.6 stars by customers who have used emids's products/services for 1 to 2 Years.
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emids Customer Satisfaction (CSAT)
emids Customer Satisfaction (CSAT) Score
56 / 100
emids has an overall Customer Satisfaction score of 56 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
56%
Satisfied
0%
Neither Satisfied nor Dissatisfied
22%
Dissatisfied
0%
Very Dissatisfied
22%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into emids Customer Satisfaction
emids's Customer Satisfaction score was rated highest by customers who have used emids's products/services for 1 to 2 Years.
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Ranked emids Customer Satisfaction the Highest
emids Customer Satisfaction Score by Age
emids's Customer Satisfaction score was rated 33 points by customers ages 18-25 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of emids.
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| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 33% |
emids Customer Satisfaction Score by Usage
emids's Customer Satisfaction score was rated 67 points by customers who have used emids's products/services for 1 to 2 Years.
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emids Customer Service
3.7/5
emids has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
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About emids's Customer Service
Address
520 Royal Parkway, Suite 250, Nashville, TN
Website
http://www.emids.com
Quick Insights into emids Customer Service
emids's Customer Service score was rated highest by customers who have used emids's products/services for 1 to 2 Years.
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Ranked emids Customer Service the Highest
emids Customer Service Score by Age
emids's Customer Service score was rated 3.1 stars by customers ages 18-25 on Comparably.
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0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.1 | 18-25 | 3.1 |
emids Customer Service Score by Usage
emids's Customer Service score was rated 4.1 stars by customers who have used emids's products/services for 1 to 2 Years.
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emids as an Employer
3.0/5
emids has a 3.0/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
emids scored a 50 for Net Promoter Score and a -22 for Employee Net Promoter Score. NPS gauges how likely a customer of emids would recommend the brand to a friend. ENPS measures how likely emids employees would recommend working at emids to a friend.
Net Promoter Score
50
NPS Score
| 75% | Promoters |
|---|---|
| 0% | Passive |
| 25% | Detractors |
Employee Net Promoter Score
-22
eNPS Score
| 28% | Promoters |
|---|---|
| 22% | Passive |
| 50% | Detractors |
