17
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
eMoney Advisor
Marketing or Exec? Claim Your Free Account
About eMoney Advisor's Brand
eMoney Advisor based in Conshohocken, Pennsylvania provides a suite of award-winning, web-based wealth-planning tools that offer an
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.2/5
Customer Service
eMoney Advisor NPS
eMoney Advisor's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether eMoney Advisor's customers would recommend using the product based on a scale of -100 to 100.
eMoney Advisor Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
eMoney Advisor NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Mar 2021 100 | Mar 2021 | 100 |
Apr 2021 100 | Apr 2021 | 100 |
Jun 2021 33 | Jun 2021 | 33 |
Aug 2021 50 | Aug 2021 | 50 |
Sep 2021 20 | Sep 2021 | 20 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 -1 | Mar 2022 | -1 |
Oct 2022 0 | Oct 2022 | 0 |
Feb 2023 -11 | Feb 2023 | -11 |
Mar 2023 0 | Mar 2023 | 0 |
Jun 2023 9 | Jun 2023 | 9 |
Nov 2023 17 | Nov 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
eMoney Advisor NPS by Gender
eMoney Advisor's NPS was rated -34 by Female customers on Comparably.
Female
-34
eMoney Advisor's NPS was rated -34 by Female customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Male
N/A
eMoney Advisor's NPS is not yet rated by Male customers.
0%
Promoters
0%
Passives
0%
Detractors
eMoney Advisor Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of eMoney Advisor users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
eMoney Advisor Customer Loyalty Score by Gender
eMoney Advisor's Customer Loyalty score was rated 70 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of eMoney Advisor.
Female
70%
Yes
Male
N/A
Yes
eMoney Advisor Customer Loyalty Score by Industry
eMoney Advisor's Customer Loyalty score was rated 100% by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
eMoney Advisor Product Quality
3.5/5
eMoney Advisor has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eMoney Advisor's overall Product Quality score rated by its users and customers.
eMoney Advisor Product Information
eMoney Advisor’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Banking and Financial Services industry rated eMoney Advisor's product the highest.
- Website
- http://www.emoneyadvisor.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Ecommerce and Marketplaces
FinTech
Quick Insights into eMoney Advisor Product Quality
eMoney Advisor's Product Quality score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked eMoney Advisor's Product Quality.
Ranked eMoney Advisor Product Quality the Highest
eMoney Advisor Product Quality Score by Gender
eMoney Advisor's Product Quality score was rated 2 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of eMoney Advisor.
Female
2/5
Male
N/A
eMoney Advisor Product Quality Score by Industry
eMoney Advisor's Product Quality score was rated 4.1 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Industry data.
eMoney Advisor Pricing
eMoney Advisor ROI & Value For Money
3.5/5
eMoney Advisor has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock eMoney Advisor's overall ROI score rated by its users and customers.
eMoney Advisor Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Banking and Financial Services industry.
Quick Insights into eMoney Advisor ROI
eMoney Advisor's ROI score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked eMoney Advisor's ROI score.
Ranked eMoney Advisor ROI the Highest
eMoney Advisor ROI Score by Gender
eMoney Advisor's ROI score was rated 2.8 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of eMoney Advisor.
Female
2.8/5
Male
N/A
eMoney Advisor ROI Score by Industry
eMoney Advisor's ROI score was rated 3.8 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
eMoney Advisor Customer Satisfaction (CSAT)
eMoney Advisor Customer Satisfaction (CSAT) Score
57 / 100
eMoney Advisor has an overall Customer Satisfaction score of 57 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
28%
Satisfied
29%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
43%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into eMoney Advisor Customer Satisfaction
eMoney Advisor's Customer Satisfaction score was rated highest by Female customers.
Sign Up to unlock insights into how customers have ranked eMoney Advisor's Customer Satisfaction.
Ranked eMoney Advisor Customer Satisfaction the Highest
eMoney Advisor Customer Satisfaction Score by Gender
eMoney Advisor's Customer Satisfaction score was rated 33 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of eMoney Advisor.
33 / 100
FemaleVery Satisfied | 33% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 67% |
eMoney Advisor Customer Service
3.2/5
eMoney Advisor has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock eMoney Advisor's overall Customer Service score rated by its users and customers.
About eMoney Advisor's Customer Service
Address
1001 E. Hector Street, Suite 401, Conshohocken, PA
Website
http://www.emoneyadvisor.com
Phone Number
16108255182
Quick Insights into eMoney Advisor Customer Service
eMoney Advisor's Customer Service score was rated highest by customers from the Banking and Financial Services industry.
Sign Up to unlock insights into how customers have ranked eMoney Advisor's Customer Service score.
Ranked eMoney Advisor Customer Service the Highest
eMoney Advisor Customer Service Score by Gender
eMoney Advisor's Customer Service score was rated 2.5 by Female customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of eMoney Advisor.
Female
2.5/5
Male
N/A
eMoney Advisor Customer Service Score by Industry
eMoney Advisor's Customer Service score was rated 3.5 stars by Banking and Financial Services industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
eMoney Advisor as an Employer
2.8/5
eMoney Advisor has a 2.8/5 stars for its overall company culture rated by their employees
bottom
30%
Consumer vs. Employees
eMoney Advisor scored a 17 for Net Promoter Score and a -18 for Employee Net Promoter Score. NPS gauges how likely a customer of eMoney Advisor would recommend the brand to a friend. ENPS measures how likely eMoney Advisor employees would recommend working at eMoney Advisor to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
-18
eNPS Score
| 27% | Promoters |
|---|---|
| 28% | Passive |
| 45% | Detractors |
