-100
NPS
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Emory Eye Center
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About Emory Eye Center's Brand
Emory Eye Center research in blinding eye diseases, educates, and trains eye professionals.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Emory Eye Center NPS
Emory Eye Center's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Emory Eye Center's customers would recommend using the product based on a scale of -100 to 100.
Emory Eye Center Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Emory Eye Center NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2021 -100 | Dec 2021 | -100 |
Jan 2022 -100 | Jan 2022 | -100 |
May 2023 -100 | May 2023 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emory Eye Center Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Emory Eye Center users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emory Eye Center Product Quality
1.5/5
Emory Eye Center has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Emory Eye Center's overall Product Quality score rated by its users and customers.
Emory Eye Center Product Information
Emory Eye Center’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://eyecenter.emory.edu
- Company Size
- 10,000+ Employees
Emory Eye Center Pricing
Emory Eye Center ROI & Value For Money
1.5/5
Emory Eye Center has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Emory Eye Center's overall ROI score rated by its users and customers.
Emory Eye Center Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emory Eye Center Customer Service
1.5/5
Emory Eye Center has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Emory Eye Center's overall Customer Service score rated by its users and customers.
About Emory Eye Center's Customer Service
Address
Emory University Hospital 1364 Clifton Road, Atlanta, GA 30322
Website
http://eyecenter.emory.edu
Emory Eye Center as an Employer
Consumer vs. Employees
Emory Eye Center scored a -100 for Net Promoter Score and a -33 for Employee Net Promoter Score. NPS gauges how likely a customer of Emory Eye Center would recommend the brand to a friend. ENPS measures how likely Emory Eye Center employees would recommend working at Emory Eye Center to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-33
eNPS Score
| 0% | Promoters |
|---|---|
| 67% | Passive |
| 33% | Detractors |
