-100
NPS
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Brand Page
Empath
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About Empath's Brand
Empath is a backend API that helps developers code less and focus more on creating great wearable apps.
Brand at a Glance
100%
Customer Loyalty
2.5/5
Product Quality
2.5/5
Pricing
2.5/5
Customer Service
Empath NPS
Empath's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether Empath's customers would recommend using the product based on a scale of -100 to 100.
Empath Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
Empath NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empath Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Empath users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empath Product Quality
2.5/5
Empath has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empath's overall Product Quality score rated by its users and customers.
Empath Product Information
Empath’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Tech
Fashion and Beauty
Analytics
Hardware and Devices
Mobile App
SaaS
Empath Pricing
Empath ROI & Value For Money
2.5/5
Empath has a value for money and ROI score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empath's overall ROI score rated by its users and customers.
Empath Customer Service
2.5/5
Empath has an overall Customer Service score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empath's overall Customer Service score rated by its users and customers.
About Empath's Customer Service
Address
111 Anza Boulevard, Suite 208, Burlingame, CA
Website
http://www.empath-analytics.com
Consumer vs. Employees
Empath scored a -100 for both Net Promoter Score and Employee Net Promoter Score. NPS gauges how likely a customer of Empath would recommend the brand to a friend. ENPS measures how likely Empath employees would recommend working at Empath to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
-100
eNPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
