100
NPS
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Empathy Lab
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About Empathy Lab's Brand
Empathy Lab, a leading agency that provides digital strategy and execution to Fortune 500 companies and fast-growth organizations, is
Brand at a Glance
100%
Customer Loyalty
5/5
Product Quality
5/5
Pricing
5/5
Customer Service
Empathy Lab NPS
Empathy Lab's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Empathy Lab's customers would recommend using the product based on a scale of -100 to 100.
Empathy Lab Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Empathy Lab NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2023 100 | Jan 2023 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empathy Lab Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Empathy Lab users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empathy Lab Product Quality
5/5
Empathy Lab has an overall Product Quality score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empathy Lab's overall Product Quality score rated by its users and customers.
Empathy Lab Product Information
Empathy Lab’s product quality score is a 5 out of 5 as rated by its users and customers.
- Website
- http://www.empathylab.com
- Company Size
- 10,000+ Employees
Industry
Tech
Ecommerce and Marketplaces
Media
Sports & Entertainment
Empathy Lab Pricing
Empathy Lab ROI & Value For Money
5/5
Empathy Lab has a value for money and ROI score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empathy Lab's overall ROI score rated by its users and customers.
Empathy Lab Customer Satisfaction (CSAT)
Empathy Lab Customer Satisfaction (CSAT) Score
100 / 100
Empathy Lab has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Empathy Lab Customer Service
5/5
Empathy Lab has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empathy Lab's overall Customer Service score rated by its users and customers.
About Empathy Lab's Customer Service
Address
101 East 8th Ave, Suite 201, Conshohocken, PA
Website
http://www.empathylab.com
Phone Number
484-382-1300
Empathy Lab as an Employer
Consumer vs. Employees
Empathy Lab scored a 100 for Net Promoter Score and a 67 for Employee Net Promoter Score. NPS gauges how likely a customer of Empathy Lab would recommend the brand to a friend. ENPS measures how likely Empathy Lab employees would recommend working at Empathy Lab to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
67
eNPS Score
| 67% | Promoters |
|---|---|
| 33% | Passive |
| 0% | Detractors |
