-19
NPS
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Empatica
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About Empatica's Brand
Empatica produces the Embrace Watch, helping monitor patients human data in Real Time.
Brand at a Glance
70%
Customer Loyalty
3.3/5
Product Quality
3.1/5
Pricing
3.2/5
Customer Service
Empatica NPS
Empatica's Net Promoter Score (NPS) is a -19 with 28% Promoters, 25% Passives, and 47% Detractors. Net Promoter Score tracks whether Empatica's customers would recommend using the product based on a scale of -100 to 100.
Empatica Overall NPS
| 28% | Promoters |
|---|---|
| 25% | Passives |
| 47% | Detractors |
Empatica NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2024 -16 | Jan 2024 | -16 |
Feb 2024 -19 | Feb 2024 | -19 |
Mar 2024 -20 | Mar 2024 | -20 |
Apr 2024 -22 | Apr 2024 | -22 |
May 2024 -23 | May 2024 | -23 |
Jul 2024 -21 | Jul 2024 | -21 |
Aug 2024 -20 | Aug 2024 | -20 |
Sep 2024 -24 | Sep 2024 | -24 |
Nov 2024 -21 | Nov 2024 | -21 |
Feb 2025 -20 | Feb 2025 | -20 |
May 2025 -22 | May 2025 | -22 |
Jan 2026 -19 | Jan 2026 | -19 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empatica NPS by Gender
Female customers rated Empatica's NPS 34 points higher than Male customers.
Male
-34
Empatica's NPS was rated -34 by Male customers on Comparably.
22%
Promoters
22%
Passives
56%
Detractors
Female
0
Empatica's NPS was rated by Female customers on Comparably.
45%
Promoters
10%
Passives
45%
Detractors
Empatica NPS by Ethnicity
Empatica's NPS was rated -23 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -23 | Caucasian | -23 |
Empatica NPS by Age
Empatica's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Empatica NPS by Usage
Empatica's NPS was rated the highest by customers who have used Empatica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 40 | 1 to 2 Years | 40 |
Empatica Customer Loyalty
70%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
70% of Empatica users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empatica Customer Loyalty Score by Gender
Female customers rated Empatica's Customer Loyalty score 7% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Empatica.
Male
60%
Yes
Female
67%
Yes
Empatica Customer Loyalty Score by Ethnicity
Empatica's Customer Loyalty score was rated 58% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Empatica.
58
out of 100
Caucasian
Empatica Customer Loyalty Score by Age
Empatica's Customer Loyalty score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Empatica.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 82% | 26-30 | 82% |
31-35 66% | 31-35 | 66% |
Empatica Customer Loyalty Score by Usage
Empatica's Customer Loyalty score was rated the highest by customers who have used Empatica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Empatica Product Quality
3.3/5
Empatica has an overall Product Quality score of 3.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Empatica's overall Product Quality score rated by its users and customers.
Empatica Product Information
Empatica’s product quality score is a 3.3 out of 5 as rated by its users and customers.
- Website
- http://www.empatica.com
- Company Size
- 11-50 Employees
Industry
Healthcare
Quick Insights into Empatica Product Quality
Empatica's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Empatica's Product Quality.
Ranked Empatica Product Quality the Highest
Ranked Empatica Product Quality the Lowest
Empatica Product Quality Score by Gender
Female customers rated Empatica's Product Quality score 0.4 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Empatica.
Male
3/5
Female
3.4/5
Empatica Product Quality Score by Ethnicity
Empatica's Product Quality score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Empatica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Empatica Product Quality Score by Age
Empatica's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Empatica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.3 | 26-30 | 4.3 |
31-35 2.7 | 31-35 | 2.7 |
Empatica Product Quality Score by Usage
Empatica's Product Quality score was rated the highest by customers who have used Empatica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Product Quality by Usage data.
Empatica Pricing
Empatica ROI & Value For Money
3.1/5
Empatica has a value for money and ROI score of 3.1 out of 5 stars rated by its users and customers.
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Quick Insights into Empatica ROI
Empatica's ROI score was rated highest by customers ages 26-30, and rated lowest by customers ages 31-35.
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Ranked Empatica ROI the Highest
Ranked Empatica ROI the Lowest
Empatica ROI Score by Gender
Female customers rated Empatica's ROI score 0.1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Empatica.
Male
3.1/5
Female
3.2/5
Empatica ROI Score by Ethnicity
Empatica's ROI score was rated 3 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Empatica.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 3 | Caucasian | 3 |
Empatica ROI Score by Age
Empatica's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Empatica.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 4.1 | 26-30 | 4.1 |
31-35 2.7 | 31-35 | 2.7 |
Empatica ROI Score by Usage
Empatica's ROI score was rated the highest by customers who have used Empatica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Empatica Customer Satisfaction (CSAT)
Empatica Customer Satisfaction (CSAT) Score
49 / 100
Empatica has an overall Customer Satisfaction score of 49 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
27%
Satisfied
22%
Neither Satisfied nor Dissatisfied
32%
Dissatisfied
12%
Very Dissatisfied
7%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Empatica Customer Satisfaction
Empatica's Customer Satisfaction score was rated highest by customers who have used Empatica's products/services for 1 to 2 Years, and rated lowest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Empatica's Customer Satisfaction.
Ranked Empatica Customer Satisfaction the Highest
Ranked Empatica Customer Satisfaction the Lowest
Empatica Customer Satisfaction Score by Gender
Female customers rated Empatica's Customer Satisfaction score 10 points higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Empatica.
45 / 100
MaleVery Satisfied | 23% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 22% | |
Dissatisfied | 33% | |
Very Dissatisfied | 0% |
55 / 100
FemaleVery Satisfied | 37% | |
|---|---|---|
Satisfied | 18% | |
Neither Satisfied nor Dissatisfied | 18% | |
Dissatisfied | 9% | |
Very Dissatisfied | 18% |
Empatica Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Empatica's Customer Satisfaction (CSAT) score was rated 47% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Empatica.
47 / 100
Very Satisfied
32%
Satisfied
15%
Neither Satisfied nor Dissatisfied
15%
Dissatisfied
23%
Very Dissatisfied
15%
Empatica Customer Satisfaction Score by Age
Empatica's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Empatica.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 60% | |||||||||||||||
| 31-35 | 38% |
Empatica Customer Satisfaction Score by Usage
Empatica's Customer Satisfaction score was rated the highest by customers who have used Empatica's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Empatica Customer Service
3.2/5
Empatica has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About Empatica's Customer Service
Address
Cambridge, MA 02142
Website
http://www.empatica.com
Phone Number
+393938621974
Quick Insights into Empatica Customer Service
Empatica's Customer Service score was rated highest by customers ages 26-30, and rated lowest by Male customers.
Sign Up to unlock insights into how customers have ranked Empatica's Customer Service score.
Ranked Empatica Customer Service the Highest
Ranked Empatica Customer Service the Lowest
Empatica Customer Service Score by Gender
Female customers rated Empatica's Customer Service score 1 stars higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Empatica.
Male
2.6/5
Female
3.6/5
Empatica Customer Service Score by Ethnicity
Empatica's Customer Service score was rated 2.7 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Empatica.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.7 | Caucasian | 2.7 |
Empatica Customer Service Score by Age
Empatica's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 31-35.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Empatica.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 4.2 | 26-30 | 4.2 |
31-35 2.8 | 31-35 | 2.8 |
Empatica Customer Service Score by Usage
Empatica's Customer Service score was rated 3.2 stars by customers who have used Empatica's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Empatica as an Employer
3.6/5
Empatica has a 3.6/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
Empatica scored a -19 for Net Promoter Score and a 37 for Employee Net Promoter Score. NPS gauges how likely a customer of Empatica would recommend the brand to a friend. ENPS measures how likely Empatica employees would recommend working at Empatica to a friend.
Net Promoter Score
-19
NPS Score
| 28% | Promoters |
|---|---|
| 25% | Passive |
| 47% | Detractors |
Employee Net Promoter Score
37
eNPS Score
| 55% | Promoters |
|---|---|
| 27% | Passive |
| 18% | Detractors |
