-100
NPS
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EmpInfo
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About EmpInfo's Brand
EmpInfo automates the employment & income verification process, eliminating employer's (HR) burden of manually responding to the Verifiers.
Brand at a Glance
10%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
EmpInfo NPS
EmpInfo's Net Promoter Score (NPS) is a -100 with 0% Promoters, 0% Passives, and 100% Detractors. Net Promoter Score tracks whether EmpInfo's customers would recommend using the product based on a scale of -100 to 100.
EmpInfo Overall NPS
| 0% | Promoters |
|---|---|
| 0% | Passives |
| 100% | Detractors |
EmpInfo NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Dec 2020 -100 | Dec 2020 | -100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EmpInfo Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of EmpInfo users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EmpInfo Product Quality
1.5/5
EmpInfo has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EmpInfo's overall Product Quality score rated by its users and customers.
EmpInfo Product Information
EmpInfo’s product quality score is a 1.5 out of 5 as rated by its users and customers.
- Website
- http://www.empinfo.com
- Company Size
- 11-50 Employees
Industry
Tech
Business Services
EmpInfo Pricing
EmpInfo ROI & Value For Money
1.5/5
EmpInfo has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EmpInfo's overall ROI score rated by its users and customers.
EmpInfo Customer Service
1.5/5
EmpInfo has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock EmpInfo's overall Customer Service score rated by its users and customers.
About EmpInfo's Customer Service
Address
3080 Olcott Street, Santa Clara, CA
Website
http://www.empinfo.com
Phone Number
(800) 274-9694
Consumer vs. Employees
EmpInfo scored a -100 for Net Promoter Score and a 100 for Employee Net Promoter Score. NPS gauges how likely a customer of EmpInfo would recommend the brand to a friend. ENPS measures how likely EmpInfo employees would recommend working at EmpInfo to a friend.
Net Promoter Score
-100
NPS Score
| 0% | Promoters |
|---|---|
| 0% | Passive |
| 100% | Detractors |
Employee Net Promoter Score
100
eNPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
