72
NPS
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Empire Flippers
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About Empire Flippers' Brand
Empire Flippers is an Inc. 5000 company and the #1 curated marketplace for buying and selling established, profitable online businesses.
Brand at a Glance
87%
Customer Loyalty
4.2/5
Product Quality
3.8/5
Pricing
3.8/5
Customer Service
Empire Flippers NPS
Empire Flippers's Net Promoter Score (NPS) is a 72 with 86% Promoters, 0% Passives, and 14% Detractors. Net Promoter Score tracks whether Empire Flippers's customers would recommend using the product based on a scale of -100 to 100.
Empire Flippers Overall NPS
| 86% | Promoters |
|---|---|
| 0% | Passives |
| 14% | Detractors |
Empire Flippers NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2020 100 | Jun 2020 | 100 |
Jun 2021 100 | Jun 2021 | 100 |
Jan 2022 100 | Jan 2022 | 100 |
Jun 2022 67 | Jun 2022 | 67 |
Nov 2022 71 | Nov 2022 | 71 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empire Flippers Customer Loyalty
87%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
87% of Empire Flippers users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empire Flippers Product Quality
4.2/5
Empire Flippers has an overall Product Quality score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire Flippers' overall Product Quality score rated by its users and customers.
Empire Flippers Product Information
Empire Flippers’s product quality score is a 4.2 out of 5 as rated by its users and customers.
- Website
- https://empireflippers.com
- Company Size
- 11-50 Employees
Industry
Business Services
Empire Flippers Pricing
Empire Flippers ROI & Value For Money
3.8/5
Empire Flippers has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
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Empire Flippers Customer Satisfaction (CSAT)
Empire Flippers Customer Satisfaction (CSAT) Score
100 / 100
Empire Flippers has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Empire Flippers Customer Service
3.8/5
Empire Flippers has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire Flippers' overall Customer Service score rated by its users and customers.
About Empire Flippers's Customer Service
Address
427 N Tatnall St #34425 Wilmington, Delaware, Wilmington, DE 19801
Website
https://empireflippers.com
Phone Number
888-658-8388
Empire Flippers's Social Links
Empire Flippers as an Employer
4.3/5
Empire Flippers has a 4.3/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Empire Flippers scored a 72 for Net Promoter Score and a 57 for Employee Net Promoter Score. NPS gauges how likely a customer of Empire Flippers would recommend the brand to a friend. ENPS measures how likely Empire Flippers employees would recommend working at Empire Flippers to a friend.
Net Promoter Score
72
NPS Score
| 86% | Promoters |
|---|---|
| 0% | Passive |
| 14% | Detractors |
Employee Net Promoter Score
57
eNPS Score
| 74% | Promoters |
|---|---|
| 9% | Passive |
| 17% | Detractors |
