100
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Empire State Realty Trust
Marketing or Exec? Claim Your Free Account
About Empire State Realty Trust's Brand
Empire State Realty Trust, Inc. is a self-administered and self-managed real estate investment trust (REIT),
Brand at a Glance
100%
Customer Loyalty
3.2/5
Product Quality
4.7/5
Pricing
4.2/5
Customer Service
Empire State Realty Trust NPS
Empire State Realty Trust's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether Empire State Realty Trust's customers would recommend using the product based on a scale of -100 to 100.
Empire State Realty Trust Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
Empire State Realty Trust NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 100 | Jan 2021 | 100 |
Apr 2025 100 | Apr 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empire State Realty Trust Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Empire State Realty Trust users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empire State Realty Trust Product Quality
3.2/5
Empire State Realty Trust has an overall Product Quality score of 3.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire State Realty Trust's overall Product Quality score rated by its users and customers.
Empire State Realty Trust Product Information
Empire State Realty Trust’s product quality score is a 3.2 out of 5 as rated by its users and customers.
- Company Size
- 501-1,000 Employees
Empire State Realty Trust Pricing
Empire State Realty Trust ROI & Value For Money
4.7/5
Empire State Realty Trust has a value for money and ROI score of 4.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire State Realty Trust's overall ROI score rated by its users and customers.
Empire State Realty Trust Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Empire State Realty Trust Customer Service
4.2/5
Empire State Realty Trust has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire State Realty Trust's overall Customer Service score rated by its users and customers.
About Empire State Realty Trust's Customer Service
Address
One Grand Central Place 60 East 42nd Street, New York City, NY
Website
http://empirestaterealtytrust.com
Phone Number
212-687-8700
Empire State Realty Trust as an Employer
3.0/5
Empire State Realty Trust has a 3.0/5 stars for its overall company culture rated by their employees
bottom
45%
CEO of Empire State Realty Trust
In the Bottom 45% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Empire State Realty Trust scored a 100 for Net Promoter Score and a -42 for Employee Net Promoter Score. NPS gauges how likely a customer of Empire State Realty Trust would recommend the brand to a friend. ENPS measures how likely Empire State Realty Trust employees would recommend working at Empire State Realty Trust to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-42
eNPS Score
| 29% | Promoters |
|---|---|
| 0% | Passive |
| 71% | Detractors |
