-83
NPS
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Empire Today
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About Empire Today's Brand
"Empire Today is a provider of installed flooring, carpet, hardwood, laminate and window treatments for businesses and residents."
Brand at a Glance
53%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Empire Today NPS
Empire Today's Net Promoter Score (NPS) is a -83 with 8% Promoters, 1% Passives, and 91% Detractors. Net Promoter Score tracks whether Empire Today's customers would recommend using the product based on a scale of -100 to 100.
Empire Today Overall NPS
| 8% | Promoters |
|---|---|
| 1% | Passives |
| 91% | Detractors |
Empire Today NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 -84 | May 2024 | -84 |
Jun 2024 -82 | Jun 2024 | -82 |
Aug 2024 -84 | Aug 2024 | -84 |
Oct 2024 -84 | Oct 2024 | -84 |
Nov 2024 -84 | Nov 2024 | -84 |
Dec 2024 -82 | Dec 2024 | -82 |
Jan 2025 -82 | Jan 2025 | -82 |
Mar 2025 -82 | Mar 2025 | -82 |
May 2025 -82 | May 2025 | -82 |
Aug 2025 -82 | Aug 2025 | -82 |
Sep 2025 -84 | Sep 2025 | -84 |
Dec 2025 -84 | Dec 2025 | -84 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empire Today NPS by Gender
Empire Today's NPS was rated -96 by both Female and Male customers on Comparably.
Male
-96
Empire Today's NPS was rated -96 by Male customers on Comparably.
1%
Promoters
2%
Passives
97%
Detractors
Female
-96
Empire Today's NPS was rated -96 by Female customers on Comparably.
2%
Promoters
0%
Passives
98%
Detractors
Empire Today NPS by Ethnicity
Empire Today's NPS was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -94 | Caucasian | -94 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -95 | Other | -95 |
Empire Today NPS by Age
Empire Today's NPS was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Empire Today NPS by Usage
Empire Today's NPS was rated the highest by customers who have used Empire Today's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -93 | Less than 1 Year | -93 |
1 to 2 Years -84 | 1 to 2 Years | -84 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
5 to 10 Years -100 | 5 to 10 Years | -100 |
Over 10 Years -100 | Over 10 Years | -100 |
Empire Today Customer Reviews
Out of the 36 Empire Today customer reviews 2 were positive and 34 were constructive. Empire Today customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Empire Today Customer Loyalty
53%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
53% of Empire Today users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empire Today Customer Loyalty Score by Gender
Male customers rated Empire Today's Customer Loyalty score 5% higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Empire Today.
Male
52%
Yes
Female
47%
Yes
Empire Today Customer Loyalty Score by Ethnicity
Empire Today's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Empire Today.
51
out of 100
Caucasian
36
out of 100
Hispanic or Latino
52
out of 100
African American/Black
37
out of 100
Other
Empire Today Customer Loyalty Score by Age
Empire Today's Customer Loyalty score was rated the highest by customers ages 56-60, and the lowest by customers ages 36-40.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Empire Today.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 40% | 26-30 | 40% |
31-35 33% | 31-35 | 33% |
36-40 30% | 36-40 | 30% |
41-45 36% | 41-45 | 36% |
46-50 53% | 46-50 | 53% |
51-55 58% | 51-55 | 58% |
56-60 63% | 56-60 | 63% |
61-65 43% | 61-65 | 43% |
66+ 48% | 66+ | 48% |
Empire Today Customer Loyalty Score by Usage
Empire Today's Customer Loyalty score was rated the highest by customers who have used Empire Today's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Empire Today Customer Loyalty Score by Industry
Empire Today's Customer Loyalty score was rated the highest by Construction industry customers, and the lowest by Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Empire Today Product Quality
1.5/5
Empire Today has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire Today's overall Product Quality score rated by its users and customers.
Empire Today Product Information
Empire Today’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Non-Profit industry rated Empire Today's product the highest. Reviewers from the Tech industry rated Empire Today the lowest at 1.5.
- Website
- http://empiretoday.com/
- Company Size
- 501-1,000 Employees
Industry
Real Estate
Quick Insights into Empire Today Product Quality
Empire Today's Product Quality score was rated highest by customers ages 26-30, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked Empire Today's Product Quality.
Ranked Empire Today Product Quality the Highest
Ranked Empire Today Product Quality the Lowest
Empire Today Product Quality Score by Gender
Empire Today's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Empire Today.
Male
1.5/5
Female
1.5/5
Empire Today Product Quality Score by Ethnicity
Empire Today's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Empire Today.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.8 | Hispanic or Latino | 1.8 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Empire Today Product Quality Score by Age
Empire Today's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Empire Today.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3.5 | 26-30 | 3.5 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Empire Today Product Quality Score by Usage
Empire Today's Product Quality score was rated 1.5 stars by customers who have used Empire Today's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Empire Today Product Quality Score by Industry
Empire Today's Product Quality score was rated the highest by Non-Profit industry customers, and the lowest by Wholesale industry customers.
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Empire Today Pricing
Empire Today ROI & Value For Money
1.5/5
Empire Today has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire Today's overall ROI score rated by its users and customers.
Empire Today Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Non-Profit industry. The users from the Accounting industry think that they had the lowest ROI from Empire Today.
Quick Insights into Empire Today ROI
Empire Today's ROI score was rated highest by customers ages 26-30, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Empire Today's ROI score.
Ranked Empire Today ROI the Highest
Ranked Empire Today ROI the Lowest
Empire Today ROI Score by Gender
Empire Today's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Empire Today.
Male
1.5/5
Female
1.5/5
Empire Today ROI Score by Ethnicity
Empire Today's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Empire Today.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Empire Today ROI Score by Age
Empire Today's ROI score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Empire Today.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 3 | 26-30 | 3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Empire Today ROI Score by Usage
Empire Today's ROI score was rated 1.5 stars by customers who have used Empire Today's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Empire Today ROI Score by Industry
Empire Today's ROI score was rated the highest by Non-Profit industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Empire Today Customer Satisfaction (CSAT)
Empire Today Customer Satisfaction (CSAT) Score
8 / 100
Empire Today has an overall Customer Satisfaction score of 8 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
6%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
10%
Very Dissatisfied
82%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Empire Today Customer Satisfaction
Empire Today's Customer Satisfaction score was rated highest by customers ages 26-30, and rated lowest by customers from the Retail industry.
Sign Up to unlock insights into how customers have ranked Empire Today's Customer Satisfaction.
Ranked Empire Today Customer Satisfaction the Highest
Ranked Empire Today Customer Satisfaction the Lowest
Empire Today Customer Satisfaction Score by Gender
Male customers rated Empire Today's Customer Satisfaction score 5 points higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Empire Today.
8 / 100
MaleVery Satisfied | 2% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 12% | |
Very Dissatisfied | 80% |
3 / 100
FemaleVery Satisfied | 3% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 11% | |
Very Dissatisfied | 86% |
Empire Today Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Empire Today's Customer Satisfaction (CSAT) score was rated 6% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Empire Today.
6 / 100
Very Satisfied
4%
Satisfied
2%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
13%
Very Dissatisfied
81%
CSAT according to Hispanic or Latino
Empire Today's Customer Satisfaction (CSAT) score was rated 0% according to Hispanic or Latino users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Empire Today.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
CSAT according to African American/Black
Empire Today's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Empire Today.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Empire Today's Customer Satisfaction (CSAT) score was rated 5% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Empire Today.
5 / 100
Very Satisfied
0%
Satisfied
5%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
5%
Very Dissatisfied
90%
Empire Today Customer Satisfaction Score by Age
Empire Today's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Empire Today.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 67% | |||||||||||||||
| 31-35 | 0% | |||||||||||||||
| 36-40 | 0% | |||||||||||||||
| 41-45 | 17% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 6% | |||||||||||||||
| 56-60 | 5% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Empire Today Customer Satisfaction Score by Usage
Empire Today's Customer Satisfaction score was rated the highest by customers who have used Empire Today's products/services for 1 to 2 Years, and the lowest by customers with Over 10 Years of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Empire Today Customer Satisfaction Score by Industry
Empire Today's Customer Satisfaction score was rated the highest by Wholesale industry customers, and the lowest by Retail industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Empire Today Customer Satisfaction Score by Industry",
"text": "Empire Today's Customer Satisfaction score was rated the highest by Wholesale industry customers, and the lowest by Retail industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 8,
"stars": 0,
"csatScore": 8,
"text": "Empire Today's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 8
},
{
"label": "Accounting",
"groupId": 495,
"score": 20,
"stars": 0,
"csatScore": 20,
"text": "Empire Today's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 20
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Automotive and Transportation",
"groupId": 500,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Automotive and Transportation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Business and Consumer Services",
"groupId": 504,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Business and Consumer Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Military and Defense",
"groupId": 538,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Military and Defense customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Non-Profit",
"groupId": 540,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Non-Profit customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Real Estate",
"groupId": 554,
"score": 25,
"stars": 0,
"csatScore": 25,
"text": "Empire Today's Customer Satisfaction score is rated by Real Estate customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 25
},
{
"label": "Retail",
"groupId": 559,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empire Today's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Wholesale",
"groupId": 571,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Empire Today's Customer Satisfaction score is rated by Wholesale customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 33
}
]
}Empire Today Customer Service
1.5/5
Empire Today has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Empire Today's overall Customer Service score rated by its users and customers.
About Empire Today's Customer Service
Address
North Lake, WI
Website
http://empiretoday.com/
Quick Insights into Empire Today Customer Service
Empire Today's Customer Service score was rated highest by customers ages 26-30, and rated lowest by customers from the Wholesale industry.
Sign Up to unlock insights into how customers have ranked Empire Today's Customer Service score.
Ranked Empire Today Customer Service the Highest
Ranked Empire Today Customer Service the Lowest
Empire Today Customer Service Score by Gender
Empire Today's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Empire Today.
Male
1.5/5
Female
1.5/5
Empire Today Customer Service Score by Ethnicity
Empire Today's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Empire Today.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Empire Today Customer Service Score by Age
Empire Today's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Empire Today.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 3.3 | 26-30 | 3.3 |
31-35 1.5 | 31-35 | 1.5 |
36-40 1.5 | 36-40 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Empire Today Customer Service Score by Usage
Empire Today's Customer Service score was rated 1.5 stars by customers who have used Empire Today's products/services for 1 to 2 Years, and by customers with Over 10 Years of usage.
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Empire Today Customer Service Score by Industry
Empire Today's Customer Service score was rated the highest by Real Estate industry customers, and the lowest by Wholesale industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Empire Today as an Employer
2.4/5
Empire Today has a 2.4/5 stars for its overall company culture rated by their employees
bottom
5%
Consumer vs. Employees
Empire Today scored a -83 for Net Promoter Score and a -30 for Employee Net Promoter Score. NPS gauges how likely a customer of Empire Today would recommend the brand to a friend. ENPS measures how likely Empire Today employees would recommend working at Empire Today to a friend.
Net Promoter Score
-83
NPS Score
| 8% | Promoters |
|---|---|
| 1% | Passive |
| 91% | Detractors |
Employee Net Promoter Score
-30
eNPS Score
| 26% | Promoters |
|---|---|
| 18% | Passive |
| 56% | Detractors |
