-66
NPS
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Empower Retirement
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About Empower Retirement's Brand
Brand at a Glance
52%
Customer Loyalty
1.7/5
Product Quality
1.7/5
Pricing
1.7/5
Customer Service
Empower Retirement NPS
Empower Retirement's Net Promoter Score (NPS) is a -66 with 15% Promoters, 4% Passives, and 81% Detractors. Net Promoter Score tracks whether Empower Retirement's customers would recommend using the product based on a scale of -100 to 100.
Empower Retirement Overall NPS
| 15% | Promoters |
|---|---|
| 4% | Passives |
| 81% | Detractors |
Empower Retirement NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2024 -68 | Sep 2024 | -68 |
Oct 2024 -68 | Oct 2024 | -68 |
Nov 2024 -66 | Nov 2024 | -66 |
Dec 2024 -66 | Dec 2024 | -66 |
Jan 2025 -66 | Jan 2025 | -66 |
Feb 2025 -66 | Feb 2025 | -66 |
Mar 2025 -66 | Mar 2025 | -66 |
Jun 2025 -66 | Jun 2025 | -66 |
Oct 2025 -66 | Oct 2025 | -66 |
Nov 2025 -66 | Nov 2025 | -66 |
Dec 2025 -66 | Dec 2025 | -66 |
Jan 2026 -66 | Jan 2026 | -66 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empower Retirement NPS by Gender
Male customers rated Empower Retirement's NPS 19 points higher than Female customers.
Male
-66
Empower Retirement's NPS was rated -66 by Male customers on Comparably.
15%
Promoters
4%
Passives
81%
Detractors
Female
-85
Empower Retirement's NPS was rated -85 by Female customers on Comparably.
6%
Promoters
3%
Passives
91%
Detractors
Empower Retirement NPS by Ethnicity
Empower Retirement's NPS was rated the highest by Hispanic or Latino customers, and the lowest by Native American customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -70 | Caucasian | -70 |
Hispanic or Latino -25 | Hispanic or Latino | -25 |
African American/Black -84 | African American/Black | -84 |
Asian or Pacific Islander -58 | Asian or Pacific Islander | -58 |
Native American -100 | Native American | -100 |
Other -79 | Other | -79 |
Empower Retirement NPS by Age
Empower Retirement's NPS was rated the highest by customers ages 41-45, and the lowest by customers ages 36-40.
Empower Retirement NPS by Usage
Empower Retirement's NPS was rated the highest by customers who have used Empower Retirement's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -92 | Less than 1 Year | -92 |
1 to 2 Years -78 | 1 to 2 Years | -78 |
2 to 5 Years -58 | 2 to 5 Years | -58 |
5 to 10 Years -70 | 5 to 10 Years | -70 |
Over 10 Years -55 | Over 10 Years | -55 |
Empower Retirement Customer Reviews
Out of the 36 Empower Retirement customer reviews 5 were positive and 31 were constructive. Empower Retirement customer reviews reflect that more than half of the customers expect a better service or product from the company and believe there is room for improvement.
All Reviews
Positive Reviews
Constructive Reviews
Empower Retirement Customer Loyalty
52%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
52% of Empower Retirement users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empower Retirement Customer Loyalty Score by Gender
Female customers rated Empower Retirement's Customer Loyalty score 3% higher than Male customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Empower Retirement.
Male
51%
Yes
Female
54%
Yes
Empower Retirement Customer Loyalty Score by Ethnicity
Empower Retirement's Customer Loyalty score was rated the highest by Native American customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Empower Retirement.
50
out of 100
Caucasian
78
out of 100
Hispanic or Latino
63
out of 100
African American/Black
63
out of 100
Asian or Pacific Islander
100
out of 100
Native American
44
out of 100
Other
Empower Retirement Customer Loyalty Score by Age
Empower Retirement's Customer Loyalty score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
26-30 49% | 26-30 | 49% |
31-35 78% | 31-35 | 78% |
36-40 70% | 36-40 | 70% |
41-45 64% | 41-45 | 64% |
46-50 60% | 46-50 | 60% |
51-55 59% | 51-55 | 59% |
56-60 52% | 56-60 | 52% |
61-65 53% | 61-65 | 53% |
66+ 28% | 66+ | 28% |
Empower Retirement Customer Loyalty Score by Usage
Empower Retirement's Customer Loyalty score was rated the highest by customers who have used Empower Retirement's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Empower Retirement Customer Loyalty Score by Industry
Empower Retirement's Customer Loyalty score was rated the highest by Architecture and Planning industry customers, and the lowest by Education industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Empower Retirement Product Quality
1.7/5
Empower Retirement has an overall Product Quality score of 1.7 out of 5 stars rated by its users and customers.
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Empower Retirement Product Information
Empower Retirement’s product quality score is a 1.7 out of 5 as rated by its users and customers. Reviewers from the Architecture and Planning industry rated Empower Retirement's product the highest. Reviewers from the Accounting industry rated Empower Retirement the lowest at 1.5.
- Company Size
- 10,000+ Employees
Industry
Financial Services
Quick Insights into Empower Retirement Product Quality
Empower Retirement's Product Quality score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Utilities industry.
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Ranked Empower Retirement Product Quality the Highest
Ranked Empower Retirement Product Quality the Lowest
Empower Retirement Product Quality Score by Gender
Male customers rated Empower Retirement's Product Quality score 0.1 stars higher than Female customers.
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Male
1.6/5
Female
1.5/5
Empower Retirement Product Quality Score by Ethnicity
Empower Retirement's Product Quality score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Empower Retirement.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 3 | Hispanic or Latino | 3 |
African American/Black 1.9 | African American/Black | 1.9 |
Asian or Pacific Islander 1.8 | Asian or Pacific Islander | 1.8 |
Native American 1.9 | Native American | 1.9 |
Other 1.5 | Other | 1.5 |
Empower Retirement Product Quality Score by Age
Empower Retirement's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Empower Retirement.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.7 | 26-30 | 2.7 |
31-35 2.3 | 31-35 | 2.3 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.6 | 41-45 | 2.6 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Empower Retirement Product Quality Score by Usage
Empower Retirement's Product Quality score was rated the highest by customers who have used Empower Retirement's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Empower Retirement Product Quality Score by Industry
Empower Retirement's Product Quality score was rated the highest by Architecture and Planning industry customers, and the lowest by Utilities industry customers.
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Empower Retirement Pricing
Empower Retirement ROI & Value For Money
1.7/5
Empower Retirement has a value for money and ROI score of 1.7 out of 5 stars rated by its users and customers.
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Empower Retirement Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Architecture and Planning industry. The users from the Accounting industry think that they had the lowest ROI from Empower Retirement.
Quick Insights into Empower Retirement ROI
Empower Retirement's ROI score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Utilities industry.
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Ranked Empower Retirement ROI the Highest
Ranked Empower Retirement ROI the Lowest
Empower Retirement ROI Score by Gender
Male customers rated Empower Retirement's ROI score 0.2 stars higher than Female customers.
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Male
1.7/5
Female
1.5/5
Empower Retirement ROI Score by Ethnicity
Empower Retirement's ROI score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Empower Retirement.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.6 | Caucasian | 1.6 |
Hispanic or Latino 2.6 | Hispanic or Latino | 2.6 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 2.1 | Native American | 2.1 |
Other 1.5 | Other | 1.5 |
Empower Retirement ROI Score by Age
Empower Retirement's ROI score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Empower Retirement.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
26-30 2.3 | 26-30 | 2.3 |
31-35 2 | 31-35 | 2 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.4 | 41-45 | 2.4 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Empower Retirement ROI Score by Usage
Empower Retirement's ROI score was rated the highest by customers who have used Empower Retirement's products/services for Over 10 Years, and the lowest by customers with Less than 1 Year of usage.
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Empower Retirement ROI Score by Industry
Empower Retirement's ROI score was rated the highest by Architecture and Planning industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full ROI by Industry data.
Empower Retirement Customer Satisfaction (CSAT)
Empower Retirement Customer Satisfaction (CSAT) Score
22 / 100
Empower Retirement has an overall Customer Satisfaction score of 22 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
14%
Satisfied
8%
Neither Satisfied nor Dissatisfied
9%
Dissatisfied
15%
Very Dissatisfied
54%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Empower Retirement Customer Satisfaction
Empower Retirement's Customer Satisfaction score was rated highest by Hispanic or Latino customers, and rated lowest by customers from the Utilities industry.
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Ranked Empower Retirement Customer Satisfaction the Highest
Ranked Empower Retirement Customer Satisfaction the Lowest
Empower Retirement Customer Satisfaction Score by Gender
Male customers rated Empower Retirement's Customer Satisfaction score 9 points higher than Female customers.
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24 / 100
MaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 6% | |
Neither Satisfied nor Dissatisfied | 9% | |
Dissatisfied | 12% | |
Very Dissatisfied | 55% |
15 / 100
FemaleVery Satisfied | 13% | |
|---|---|---|
Satisfied | 2% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 17% | |
Very Dissatisfied | 62% |
Empower Retirement Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Empower Retirement's Customer Satisfaction (CSAT) score was rated 21% according to Caucasian users and customers.
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21 / 100
Very Satisfied
19%
Satisfied
2%
Neither Satisfied nor Dissatisfied
8%
Dissatisfied
16%
Very Dissatisfied
55%
CSAT according to Hispanic or Latino
Empower Retirement's Customer Satisfaction (CSAT) score was rated 67% according to Hispanic or Latino users and customers.
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67 / 100
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
0%
CSAT according to African American/Black
Empower Retirement's Customer Satisfaction (CSAT) score was rated 11% according to African American/Black users and customers.
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11 / 100
Very Satisfied
11%
Satisfied
0%
Neither Satisfied nor Dissatisfied
11%
Dissatisfied
11%
Very Dissatisfied
67%
CSAT according to Asian or Pacific Islander
Empower Retirement's Customer Satisfaction (CSAT) score was rated 30% according to Asian or Pacific Islander users and customers.
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30 / 100
Very Satisfied
10%
Satisfied
20%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
70%
CSAT according to Native American
Empower Retirement's Customer Satisfaction (CSAT) score was rated 25% according to Native American users and customers.
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25 / 100
Very Satisfied
25%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
25%
Very Dissatisfied
50%
CSAT according to Other
Empower Retirement's Customer Satisfaction (CSAT) score was rated 19% according to Other users and customers.
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19 / 100
Very Satisfied
4%
Satisfied
15%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
4%
Very Dissatisfied
65%
Empower Retirement Customer Satisfaction Score by Age
Empower Retirement's Customer Satisfaction score was rated the highest by customers ages 46-50, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Empower Retirement.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 26-30 | 40% | |||||||||||||||
| 31-35 | 28% | |||||||||||||||
| 36-40 | 14% | |||||||||||||||
| 41-45 | 39% | |||||||||||||||
| 46-50 | 46% | |||||||||||||||
| 51-55 | 12% | |||||||||||||||
| 56-60 | 20% | |||||||||||||||
| 61-65 | 17% | |||||||||||||||
| 66+ | 11% |
Empower Retirement Customer Satisfaction Score by Usage
Empower Retirement's Customer Satisfaction score was rated the highest by customers who have used Empower Retirement's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Usage data.
Empower Retirement Customer Satisfaction Score by Industry
Empower Retirement's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Utilities industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Empower Retirement Customer Satisfaction Score by Industry",
"text": "Empower Retirement's Customer Satisfaction score was rated the highest by Government and Public Policy industry customers, and the lowest by Utilities industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 26,
"stars": 0,
"csatScore": 26,
"text": "Empower Retirement's Customer Satisfaction score is rated by Tech customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 26
},
{
"label": "Accounting",
"groupId": 495,
"score": 30,
"stars": 0,
"csatScore": 30,
"text": "Empower Retirement's Customer Satisfaction score is rated by Accounting customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 30
},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Empower Retirement's Customer Satisfaction score is rated by Aerospace and Aviation customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Banking and Financial Services",
"groupId": 501,
"score": 36,
"stars": 0,
"csatScore": 36,
"text": "Empower Retirement's Customer Satisfaction score is rated by Banking and Financial Services customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 36
},
{
"label": "Construction",
"groupId": 510,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empower Retirement's Customer Satisfaction score is rated by Construction customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Consumer Goods",
"groupId": 513,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empower Retirement's Customer Satisfaction score is rated by Consumer Goods customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Education",
"groupId": 515,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empower Retirement's Customer Satisfaction score is rated by Education customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Government and Public Policy",
"groupId": 521,
"score": 50,
"stars": 0,
"csatScore": 50,
"text": "Empower Retirement's Customer Satisfaction score is rated by Government and Public Policy customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 50
},
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 7,
"stars": 0,
"csatScore": 7,
"text": "Empower Retirement's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 7
},
{
"label": "Insurance",
"groupId": 526,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Empower Retirement's Customer Satisfaction score is rated by Insurance customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Legal",
"groupId": 529,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empower Retirement's Customer Satisfaction score is rated by Legal customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Manufacturing and Machinery",
"groupId": 533,
"score": 10,
"stars": 0,
"csatScore": 10,
"text": "Empower Retirement's Customer Satisfaction score is rated by Manufacturing and Machinery customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 10
},
{
"label": "Restaurants",
"groupId": 558,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empower Retirement's Customer Satisfaction score is rated by Restaurants customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
},
{
"label": "Retail",
"groupId": 559,
"score": 33,
"stars": 0,
"csatScore": 33,
"text": "Empower Retirement's Customer Satisfaction score is rated by Retail customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 33
},
{
"label": "Utilities",
"groupId": 568,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Empower Retirement's Customer Satisfaction score is rated by Utilities customers on Comparably.",
"scoreClassName": "",
"scoreLabel": 0
}
]
}Empower Retirement Customer Service
1.7/5
Empower Retirement has an overall Customer Service score of 1.7 out of 5 stars rated by its users and customers.
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About Empower Retirement's Customer Service
Address
8515 E. Orchard Road, Englewood, CO 80111
Website
https://www.empower-retirement.com/
Quick Insights into Empower Retirement Customer Service
Empower Retirement's Customer Service score was rated highest by customers from the Architecture and Planning industry, and rated lowest by customers from the Utilities industry.
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Ranked Empower Retirement Customer Service the Highest
Ranked Empower Retirement Customer Service the Lowest
Empower Retirement Customer Service Score by Gender
Male customers rated Empower Retirement's Customer Service score 0.1 stars higher than Female customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Empower Retirement.
Male
1.6/5
Female
1.5/5
Empower Retirement Customer Service Score by Ethnicity
Empower Retirement's Customer Service score was rated the highest by Hispanic or Latino customers, and the lowest by Other customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Empower Retirement.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 2.5 | Hispanic or Latino | 2.5 |
African American/Black 1.6 | African American/Black | 1.6 |
Asian or Pacific Islander 1.6 | Asian or Pacific Islander | 1.6 |
Native American 1.7 | Native American | 1.7 |
Other 1.5 | Other | 1.5 |
Empower Retirement Customer Service Score by Age
Empower Retirement's Customer Service score was rated the highest by customers ages 41-45, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Empower Retirement.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
26-30 2.4 | 26-30 | 2.4 |
31-35 2.1 | 31-35 | 2.1 |
36-40 1.5 | 36-40 | 1.5 |
41-45 2.5 | 41-45 | 2.5 |
46-50 1.8 | 46-50 | 1.8 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Empower Retirement Customer Service Score by Usage
Empower Retirement's Customer Service score was rated the highest by customers who have used Empower Retirement's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
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Empower Retirement Customer Service Score by Industry
Empower Retirement's Customer Service score was rated the highest by Architecture and Planning industry customers, and the lowest by Utilities industry customers.
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Empower Retirement as an Employer
4.5/5
Empower Retirement has a 4.5/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Empower Retirement scored a -66 for Net Promoter Score and a 21 for Employee Net Promoter Score. NPS gauges how likely a customer of Empower Retirement would recommend the brand to a friend. ENPS measures how likely Empower Retirement employees would recommend working at Empower Retirement to a friend.
Net Promoter Score
-66
NPS Score
| 15% | Promoters |
|---|---|
| 4% | Passive |
| 81% | Detractors |
Employee Net Promoter Score
21
eNPS Score
| 50% | Promoters |
|---|---|
| 21% | Passive |
| 29% | Detractors |
