-34
NPS
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Empyrean Benefit Solutions
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About Empyrean Benefit Solutions' Brand
Brand at a Glance
72%
Customer Loyalty
1.9/5
Product Quality
2.1/5
Pricing
2.1/5
Customer Service
Empyrean Benefit Solutions NPS
Empyrean Benefit Solutions's Net Promoter Score (NPS) is a -34 with 33% Promoters, 0% Passives, and 67% Detractors. Net Promoter Score tracks whether Empyrean Benefit Solutions's customers would recommend using the product based on a scale of -100 to 100.
Empyrean Benefit Solutions Overall NPS
| 33% | Promoters |
|---|---|
| 0% | Passives |
| 67% | Detractors |
Empyrean Benefit Solutions NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Jun 2022 0 | Jun 2022 | 0 |
Jan 2023 -33 | Jan 2023 | -33 |
Feb 2023 -33 | Feb 2023 | -33 |
Jan 2024 -43 | Jan 2024 | -43 |
Feb 2024 -25 | Feb 2024 | -25 |
Apr 2024 -33 | Apr 2024 | -33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Empyrean Benefit Solutions NPS by Ethnicity
Empyrean Benefit Solutions's NPS was rated -100 points by Caucasian customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -100 | Caucasian | -100 |
Empyrean Benefit Solutions Customer Loyalty
72%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
72% of Empyrean Benefit Solutions users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Empyrean Benefit Solutions Customer Loyalty Score by Ethnicity
Empyrean Benefit Solutions's Customer Loyalty score was rated 70% by Caucasian customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Empyrean Benefit Solutions.
70
out of 100
Caucasian
Empyrean Benefit Solutions Product Quality
1.9/5
Empyrean Benefit Solutions has an overall Product Quality score of 1.9 out of 5 stars rated by its users and customers.
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Empyrean Benefit Solutions Product Information
Empyrean Benefit Solutions’s product quality score is a 1.9 out of 5 as rated by its users and customers.
- Website
- http://goempyrean.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Quick Insights into Empyrean Benefit Solutions Product Quality
Empyrean Benefit Solutions's Product Quality score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Empyrean Benefit Solutions' Product Quality.
Ranked Empyrean Benefit Solutions Product Quality the Highest
Empyrean Benefit Solutions Product Quality Score by Ethnicity
Empyrean Benefit Solutions's Product Quality score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Empyrean Benefit Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Empyrean Benefit Solutions Pricing
Empyrean Benefit Solutions ROI & Value For Money
2.1/5
Empyrean Benefit Solutions has a value for money and ROI score of 2.1 out of 5 stars rated by its users and customers.
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Quick Insights into Empyrean Benefit Solutions ROI
Empyrean Benefit Solutions's ROI score was rated highest by Caucasian customers.
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Ranked Empyrean Benefit Solutions ROI the Highest
Empyrean Benefit Solutions ROI Score by Ethnicity
Empyrean Benefit Solutions's ROI score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Empyrean Benefit Solutions.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Empyrean Benefit Solutions Customer Satisfaction (CSAT)
Empyrean Benefit Solutions Customer Satisfaction (CSAT) Score
13 / 100
Empyrean Benefit Solutions has an overall Customer Satisfaction score of 13 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
13%
Satisfied
0%
Neither Satisfied nor Dissatisfied
12%
Dissatisfied
0%
Very Dissatisfied
75%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Empyrean Benefit Solutions Customer Satisfaction
Empyrean Benefit Solutions's Customer Satisfaction score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Empyrean Benefit Solutions' Customer Satisfaction.
Ranked Empyrean Benefit Solutions Customer Satisfaction the Highest
Empyrean Benefit Solutions Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Empyrean Benefit Solutions' Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Empyrean Benefit Solutions.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Empyrean Benefit Solutions Customer Service
2.1/5
Empyrean Benefit Solutions has an overall Customer Service score of 2.1 out of 5 stars rated by its users and customers.
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About Empyrean Benefit Solutions's Customer Service
Address
Houston, TX
Website
http://goempyrean.com
Quick Insights into Empyrean Benefit Solutions Customer Service
Empyrean Benefit Solutions's Customer Service score was rated highest by Caucasian customers.
Sign Up to unlock insights into how customers have ranked Empyrean Benefit Solutions' Customer Service score.
Ranked Empyrean Benefit Solutions Customer Service the Highest
Empyrean Benefit Solutions Customer Service Score by Ethnicity
Empyrean Benefit Solutions's Customer Service score was rated 1.5 stars by Caucasian customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Empyrean Benefit Solutions.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Empyrean Benefit Solutions as an Employer
3.8/5
Empyrean Benefit Solutions has a 3.8/5 stars for its overall company culture rated by their employees
top
25%
CEO of Empyrean Benefit Solutions
In the Top 25% of Similar Sized Companies on Comparably.
Consumer vs. Employees
Empyrean Benefit Solutions scored a -34 for Net Promoter Score and a -26 for Employee Net Promoter Score. NPS gauges how likely a customer of Empyrean Benefit Solutions would recommend the brand to a friend. ENPS measures how likely Empyrean Benefit Solutions employees would recommend working at Empyrean Benefit Solutions to a friend.
Net Promoter Score
-34
NPS Score
| 33% | Promoters |
|---|---|
| 0% | Passive |
| 67% | Detractors |
Employee Net Promoter Score
-26
eNPS Score
| 37% | Promoters |
|---|---|
| 0% | Passive |
| 63% | Detractors |
