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NPS
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Brand Page
Ems
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About Ems' Brand
Brand at a Glance
10%
Customer Loyalty
2.5/5
Product Quality
1.5/5
Pricing
4/5
Customer Service
Ems NPS
Ems's Net Promoter Score (NPS) is a 0 with 0% Promoters, 100% Passives, and 0% Detractors. Net Promoter Score tracks whether Ems's customers would recommend using the product based on a scale of -100 to 100.
Ems Overall NPS
| 0% | Promoters |
|---|---|
| 100% | Passives |
| 0% | Detractors |
Ems NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Apr 2024 0 | Apr 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Ems Customer Loyalty
10%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
10% of Ems users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Ems Product Quality
2.5/5
Ems has an overall Product Quality score of 2.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ems' overall Product Quality score rated by its users and customers.
Ems Product Information
Ems’s product quality score is a 2.5 out of 5 as rated by its users and customers.
- Website
- https://www.ems.post/en/
- Company Size
- 1,001-5,000 Employees
Ems Pricing
Ems ROI & Value For Money
1.5/5
Ems has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Ems' overall ROI score rated by its users and customers.
Ems Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
100%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Ems Customer Service
4/5
Ems has an overall Customer Service score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock Ems' overall Customer Service score rated by its users and customers.
About Ems's Customer Service
Website
https://www.ems.post/en/
Ems as an Employer
3.2/5
Ems has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Ems scored a 0 for Net Promoter Score and a 5 for Employee Net Promoter Score. NPS gauges how likely a customer of Ems would recommend the brand to a friend. ENPS measures how likely Ems employees would recommend working at Ems to a friend.
Net Promoter Score
0
NPS Score
| 0% | Promoters |
|---|---|
| 100% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
5
eNPS Score
| 42% | Promoters |
|---|---|
| 21% | Passive |
| 37% | Detractors |
