-50
NPS
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Emser Tile
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About Emser Tile's Brand
Established in 1968, Emser Tile, headquartered in Los Angeles, has become a leading designer and marketer of the world’s finest tile and natural stone.
Brand at a Glance
76%
Customer Loyalty
2.3/5
Product Quality
2.3/5
Pricing
2.4/5
Customer Service
Emser Tile NPS
Emser Tile's Net Promoter Score (NPS) is a -50 with 25% Promoters, 0% Passives, and 75% Detractors. Net Promoter Score tracks whether Emser Tile's customers would recommend using the product based on a scale of -100 to 100.
Emser Tile Overall NPS
| 25% | Promoters |
|---|---|
| 0% | Passives |
| 75% | Detractors |
Emser Tile NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Nov 2020 0 | Nov 2020 | 0 |
Dec 2020 -33 | Dec 2020 | -33 |
Jan 2021 -50 | Jan 2021 | -50 |
Mar 2022 -20 | Mar 2022 | -20 |
Dec 2022 -33 | Dec 2022 | -33 |
Feb 2023 -43 | Feb 2023 | -43 |
Sep 2024 -50 | Sep 2024 | -50 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emser Tile Customer Loyalty
76%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
76% of Emser Tile users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emser Tile Product Quality
2.3/5
Emser Tile has an overall Product Quality score of 2.3 out of 5 stars rated by its users and customers.
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Emser Tile Product Information
Emser Tile’s product quality score is a 2.3 out of 5 as rated by its users and customers.
- Website
- http://www.emser.com
- Company Size
- 501-1,000 Employees
Industry
Retail
Emser Tile Pricing
Emser Tile ROI & Value For Money
2.3/5
Emser Tile has a value for money and ROI score of 2.3 out of 5 stars rated by its users and customers.
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Emser Tile Customer Satisfaction (CSAT)
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
33%
Very Dissatisfied
67%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emser Tile Customer Service
2.4/5
Emser Tile has an overall Customer Service score of 2.4 out of 5 stars rated by its users and customers.
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About Emser Tile's Customer Service
Address
8431 CA-2, Los Angeles, CA 90069
Website
http://www.emser.com
Emser Tile's Social Links
Emser Tile as an Employer
4.9/5
Emser Tile has a 4.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
Emser Tile scored a -50 for Net Promoter Score and a 63 for Employee Net Promoter Score. NPS gauges how likely a customer of Emser Tile would recommend the brand to a friend. ENPS measures how likely Emser Tile employees would recommend working at Emser Tile to a friend.
Net Promoter Score
-50
NPS Score
| 25% | Promoters |
|---|---|
| 0% | Passive |
| 75% | Detractors |
Employee Net Promoter Score
63
eNPS Score
| 71% | Promoters |
|---|---|
| 21% | Passive |
| 8% | Detractors |
