-29
NPS
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EMSI
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About EMSI's Brand
"EMSI provides web-based tools and reports to understand employment, economic trends and training needs."
Brand at a Glance
47%
Customer Loyalty
3/5
Product Quality
3/5
Pricing
3.2/5
Customer Service
EMSI NPS
EMSI's Net Promoter Score (NPS) is a -29 with 14% Promoters, 43% Passives, and 43% Detractors. Net Promoter Score tracks whether EMSI's customers would recommend using the product based on a scale of -100 to 100.
EMSI Overall NPS
| 14% | Promoters |
|---|---|
| 43% | Passives |
| 43% | Detractors |
EMSI NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2020 -100 | Oct 2020 | -100 |
Feb 2021 -50 | Feb 2021 | -50 |
Dec 2021 0 | Dec 2021 | 0 |
Mar 2022 0 | Mar 2022 | 0 |
Feb 2023 0 | Feb 2023 | 0 |
Jul 2023 -17 | Jul 2023 | -17 |
Sep 2023 -29 | Sep 2023 | -29 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
EMSI Customer Loyalty
47%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
47% of EMSI users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
EMSI Product Quality
3/5
EMSI has an overall Product Quality score of 3 out of 5 stars rated by its users and customers.
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EMSI Product Information
EMSI’s product quality score is a 3 out of 5 as rated by its users and customers.
- Company Size
- 1-10 Employees
Industry
Business and Consumer Services
EMSI Pricing
EMSI ROI & Value For Money
3/5
EMSI has a value for money and ROI score of 3 out of 5 stars rated by its users and customers.
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EMSI Customer Satisfaction (CSAT)
EMSI Customer Satisfaction (CSAT) Score
67 / 100
EMSI has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
34%
Satisfied
33%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
33%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
EMSI Customer Service
3.2/5
EMSI has an overall Customer Service score of 3.2 out of 5 stars rated by its users and customers.
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About EMSI's Customer Service
Address
Moscow, ID
Website
http://www.economicmodeling.com/
EMSI as an Employer
2.9/5
EMSI has a 2.9/5 stars for its overall company culture rated by their employees
top
5%
Consumer vs. Employees
EMSI scored a -29 for Net Promoter Score and a 23 for Employee Net Promoter Score. NPS gauges how likely a customer of EMSI would recommend the brand to a friend. ENPS measures how likely EMSI employees would recommend working at EMSI to a friend.
Net Promoter Score
-29
NPS Score
| 14% | Promoters |
|---|---|
| 43% | Passive |
| 43% | Detractors |
Employee Net Promoter Score
23
eNPS Score
| 56% | Promoters |
|---|---|
| 11% | Passive |
| 33% | Detractors |
