0
NPS
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Emtec
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About Emtec's Brand
Emtec, Inc., an information technology (IT) systems integrator, provides consulting, staffing, application services, and infrastructure
Brand at a Glance
81%
Customer Loyalty
3.5/5
Product Quality
3.5/5
Pricing
3.6/5
Customer Service
Emtec CMO
Emtec NPS
Emtec's Net Promoter Score (NPS) is a 0 with 45% Promoters, 10% Passives, and 45% Detractors. Net Promoter Score tracks whether Emtec's customers would recommend using the product based on a scale of -100 to 100.
Emtec Overall NPS
| 45% | Promoters |
|---|---|
| 10% | Passives |
| 45% | Detractors |
Emtec NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jan 2021 0 | Jan 2021 | 0 |
Sep 2021 50 | Sep 2021 | 50 |
Feb 2022 0 | Feb 2022 | 0 |
Jun 2022 40 | Jun 2022 | 40 |
Jul 2022 0 | Jul 2022 | 0 |
Apr 2024 10 | Apr 2024 | 10 |
Aug 2024 0 | Aug 2024 | 0 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Emtec Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Emtec users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Emtec Product Quality
3.5/5
Emtec has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Emtec's overall Product Quality score rated by its users and customers.
Emtec Product Information
Emtec’s product quality score is a 3.5 out of 5 as rated by its users and customers.
- Website
- http://www.emtecinc.com
- Company Size
- 501-1,000 Employees
Industry
Tech
Business Services
Enterprise
SaaS
Emtec Pricing
Emtec ROI & Value For Money
3.5/5
Emtec has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Emtec's overall ROI score rated by its users and customers.
Emtec Customer Satisfaction (CSAT)
Emtec Customer Satisfaction (CSAT) Score
50 / 100
Emtec has an overall Customer Satisfaction score of 50 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
40%
Satisfied
10%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
10%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Emtec Customer Service
3.6/5
Emtec has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
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About Emtec's Customer Service
Address
Jacksonville, FL
Website
http://www.emtecinc.com
Phone Number
(770) 904-0399
Emtec as an Employer
3.2/5
Emtec has a 3.2/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Emtec scored a 0 for Net Promoter Score and a -31 for Employee Net Promoter Score. NPS gauges how likely a customer of Emtec would recommend the brand to a friend. ENPS measures how likely Emtec employees would recommend working at Emtec to a friend.
Net Promoter Score
0
NPS Score
| 45% | Promoters |
|---|---|
| 10% | Passive |
| 45% | Detractors |
Employee Net Promoter Score
-31
eNPS Score
| 23% | Promoters |
|---|---|
| 23% | Passive |
| 54% | Detractors |
