22
NPS
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ENI S.p.A.
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About ENI S.p.A. Brand
"Eni explores, develops and produces electricity, oil and natural gas."
Brand at a Glance
79%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
4.2/5
Customer Service
ENI S.p.A. NPS
ENI S.p.A.'s Net Promoter Score (NPS) is a 22 with 50% Promoters, 22% Passives, and 28% Detractors. Net Promoter Score tracks whether ENI S.p.A.'s customers would recommend using the product based on a scale of -100 to 100.
ENI S.p.A. Overall NPS
| 50% | Promoters |
|---|---|
| 22% | Passives |
| 28% | Detractors |
ENI S.p.A. NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 16 | Jul 2022 | 16 |
Aug 2022 20 | Aug 2022 | 20 |
Mar 2023 18 | Mar 2023 | 18 |
Apr 2023 13 | Apr 2023 | 13 |
Sep 2023 16 | Sep 2023 | 16 |
Jan 2024 20 | Jan 2024 | 20 |
Mar 2024 24 | Mar 2024 | 24 |
Jul 2024 19 | Jul 2024 | 19 |
Oct 2024 22 | Oct 2024 | 22 |
Dec 2024 23 | Dec 2024 | 23 |
Feb 2025 24 | Feb 2025 | 24 |
Jun 2025 22 | Jun 2025 | 22 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
ENI S.p.A. NPS by Gender
ENI S.p.A.'s NPS was rated 60 by Male customers on Comparably.
Male
60
ENI S.p.A.'s NPS was rated 60 by Male customers on Comparably.
80%
Promoters
0%
Passives
20%
Detractors
Female
N/A
ENI S.p.A.'s NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
ENI S.p.A. Customer Reviews
Out of the 2 ENI S.p.A. customer reviews 2 were positive and 0 were constructive. ENI S.p.A. customer reviews reflect that all customers have a favorable experience using the products/services of the company.
ENI S.p.A. Customer Loyalty
79%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
79% of ENI S.p.A. users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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ENI S.p.A. Customer Loyalty Score by Gender
ENI S.p.A.'s Customer Loyalty score was rated 91 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of ENI S.p.A..
Male
91%
Yes
Female
N/A
Yes
ENI S.p.A. Product Quality
4/5
ENI S.p.A. has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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ENI S.p.A. Product Information
ENI S.p.A.’s product quality score is a 4 out of 5 as rated by its users and customers.
- Website
- http://eni.com/
- Company Size
- 51-200 Employees
Industry
Government and Public Policy
Quick Insights into ENI S.p.A. Product Quality
ENI S.p.A.'s Product Quality score was rated highest by Male customers.
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Ranked ENI S.p.A. Product Quality the Highest
ENI S.p.A. Product Quality Score by Gender
ENI S.p.A.'s Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of ENI S.p.A..
Male
3.7/5
Female
N/A
ENI S.p.A. Pricing
ENI S.p.A. ROI & Value For Money
3.9/5
ENI S.p.A. has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into ENI S.p.A. ROI
ENI S.p.A.'s ROI score was rated highest by Male customers.
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Ranked ENI S.p.A. ROI the Highest
ENI S.p.A. ROI Score by Gender
ENI S.p.A.'s ROI score was rated 4 by Male customers on Comparably.
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Male
4/5
Female
N/A
ENI S.p.A. Customer Satisfaction (CSAT)
ENI S.p.A. Customer Satisfaction (CSAT) Score
76 / 100
ENI S.p.A. has an overall Customer Satisfaction score of 76 rated by its users and customers.
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Very Satisfied
48%
Satisfied
28%
Neither Satisfied nor Dissatisfied
16%
Dissatisfied
4%
Very Dissatisfied
4%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into ENI S.p.A. Customer Satisfaction
ENI S.p.A.'s Customer Satisfaction score was rated highest by Male customers.
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Ranked ENI S.p.A. Customer Satisfaction the Highest
ENI S.p.A. Customer Satisfaction Score by Gender
ENI S.p.A.'s Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of ENI S.p.A..
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 10% | |
Dissatisfied | 0% | |
Very Dissatisfied | 10% |
ENI S.p.A. Customer Service
4.2/5
ENI S.p.A. has an overall Customer Service score of 4.2 out of 5 stars rated by its users and customers.
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About ENI S.p.A.'s Customer Service
Address
Abu Dhabi, San Pablo, CO United Arab Emirates
Website
http://eni.com/
Phone Number
00971505955580
Quick Insights into ENI S.p.A. Customer Service
ENI S.p.A.'s Customer Service score was rated highest by Male customers.
Sign Up to unlock insights into how customers have ranked ENI S.p.A. Customer Service score.
Ranked ENI S.p.A. Customer Service the Highest
ENI S.p.A. Customer Service Score by Gender
ENI S.p.A.'s Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of ENI S.p.A..
Male
4/5
Female
N/A
ENI S.p.A. as an Employer
3.3/5
ENI S.p.A. has a 3.3/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
ENI S.p.A. scored a 22 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of ENI S.p.A. would recommend the brand to a friend. ENPS measures how likely ENI S.p.A. employees would recommend working at ENI S.p.A. to a friend.
Net Promoter Score
22
NPS Score
| 50% | Promoters |
|---|---|
| 22% | Passive |
| 28% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 44% | Promoters |
|---|---|
| 21% | Passive |
| 35% | Detractors |
