8
NPS
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Enablon
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About Enablon's Brand
Enablon is a provider of sustainability management and quality, environmental health and safety (QEHS) software solutions.
Brand at a Glance
81%
Customer Loyalty
3.1/5
Product Quality
2.8/5
Pricing
3.1/5
Customer Service
Enablon NPS
Enablon's Net Promoter Score (NPS) is a 8 with 46% Promoters, 16% Passives, and 38% Detractors. Net Promoter Score tracks whether Enablon's customers would recommend using the product based on a scale of -100 to 100.
Enablon Overall NPS
| 46% | Promoters |
|---|---|
| 16% | Passives |
| 38% | Detractors |
Enablon NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 -100 | Aug 2020 | -100 |
Sep 2022 -100 | Sep 2022 | -100 |
Sep 2023 -100 | Sep 2023 | -100 |
Jun 2024 -50 | Jun 2024 | -50 |
Jul 2024 -60 | Jul 2024 | -60 |
Feb 2025 -51 | Feb 2025 | -51 |
May 2025 -29 | May 2025 | -29 |
Sep 2025 -25 | Sep 2025 | -25 |
Oct 2025 -20 | Oct 2025 | -20 |
Jan 2026 8 | Jan 2026 | 8 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enablon NPS by Gender
Enablon's NPS was rated -34 by Male customers on Comparably.
Male
-34
Enablon's NPS was rated -34 by Male customers on Comparably.
33%
Promoters
0%
Passives
67%
Detractors
Female
N/A
Enablon's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Enablon Customer Loyalty
81%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
81% of Enablon users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enablon Customer Loyalty Score by Gender
Enablon's Customer Loyalty score was rated 100 by Male customers on Comparably.
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Male
100%
Yes
Female
N/A
Yes
Enablon Product Quality
3.1/5
Enablon has an overall Product Quality score of 3.1 out of 5 stars rated by its users and customers.
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Enablon Product Information
Enablon serves markets in the United States, Asia, Europe, Middle-East and Africa, Australia, Canada, and Latin America. Enablon supports iOS, Web, and Android devices and offers products for large sized businesses.
Enablon’s product quality score is a 3.1 out of 5 as rated by its users and customers.
- Website
- http://enablon.com
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
Energy
FinTech
SaaS
Languages Supported
English
French
German
Portuguese
Spanish
Chinese (Simplified)
Korean
Product Type
EHS Management Software
Oil & Gas Software
Mining Software
Quality Management Software
Compliance Software
Risk Management Software
Audit Software
Environmental Software
Emissions Management Software
Issue Tracking Software
Waste Management Software
Quick Insights into Enablon Product Quality
Enablon's Product Quality score was rated highest by Male customers.
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Ranked Enablon Product Quality the Highest
Enablon Product Quality Score by Gender
Enablon's Product Quality score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Enablon Pricing
Enablon ROI & Value For Money
2.8/5
Enablon has a value for money and ROI score of 2.8 out of 5 stars rated by its users and customers.
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Enablon Pricing Plans
Enablon has a pricing structure that accommodates large businesses. Starting from $100000/year, Enablon uses a subscription model. For the users that are not ready to commit yet, Enablon also offers a free trial.
Who Uses Enablon?
Large Enterprises
Quick Insights into Enablon ROI
Enablon's ROI score was rated highest by Male customers.
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Ranked Enablon ROI the Highest
Enablon ROI Score by Gender
Enablon's ROI score was rated 2.6 by Male customers on Comparably.
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Male
2.6/5
Female
N/A
Enablon Customer Satisfaction (CSAT)
Enablon Customer Satisfaction (CSAT) Score
49 / 100
Enablon has an overall Customer Satisfaction score of 49 rated by its users and customers.
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Very Satisfied
0%
Satisfied
49%
Neither Satisfied nor Dissatisfied
17%
Dissatisfied
17%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Enablon Customer Service
3.1/5
Enablon has an overall Customer Service score of 3.1 out of 5 stars rated by its users and customers.
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About Enablon's Customer Service
Address
The Willis Tower - 54th Floor, 233 South Wacker Drive, Chicago, IL
Website
http://enablon.com
Phone Number
33 1 47 33 64 65
Quick Insights into Enablon Customer Service
Enablon's Customer Service score was rated highest by Male customers.
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Ranked Enablon Customer Service the Highest
Enablon Customer Service Score by Gender
Enablon's Customer Service score was rated 3.3 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Enablon.
Male
3.3/5
Female
N/A
Enablon as an Employer
3.7/5
Enablon has a 3.7/5 stars for its overall company culture rated by their employees
bottom
45%
Consumer vs. Employees
Enablon scored a 8 for Net Promoter Score and a -40 for Employee Net Promoter Score. NPS gauges how likely a customer of Enablon would recommend the brand to a friend. ENPS measures how likely Enablon employees would recommend working at Enablon to a friend.
Net Promoter Score
8
NPS Score
| 46% | Promoters |
|---|---|
| 16% | Passive |
| 38% | Detractors |
Employee Net Promoter Score
-40
eNPS Score
| 20% | Promoters |
|---|---|
| 20% | Passive |
| 60% | Detractors |
