13
NPS
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Enbridge
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About Enbridge's Brand
Enbridge Inc., a Canadian Company, is a North American leader in delivering energy.
Brand at a Glance
77%
Customer Loyalty
3.5/5
Product Quality
3.2/5
Pricing
3.3/5
Customer Service
Enbridge NPS
Enbridge's Net Promoter Score (NPS) is a 13 with 47% Promoters, 19% Passives, and 34% Detractors. Net Promoter Score tracks whether Enbridge's customers would recommend using the product based on a scale of -100 to 100.
Enbridge Overall NPS
| 47% | Promoters |
|---|---|
| 19% | Passives |
| 34% | Detractors |
Enbridge NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
May 2024 13 | May 2024 | 13 |
Jun 2024 13 | Jun 2024 | 13 |
Jul 2024 13 | Jul 2024 | 13 |
Sep 2024 13 | Sep 2024 | 13 |
Oct 2024 13 | Oct 2024 | 13 |
Nov 2024 13 | Nov 2024 | 13 |
Dec 2024 13 | Dec 2024 | 13 |
Jan 2025 14 | Jan 2025 | 14 |
Feb 2025 14 | Feb 2025 | 14 |
Sep 2025 12 | Sep 2025 | 12 |
Oct 2025 14 | Oct 2025 | 14 |
Jan 2026 11 | Jan 2026 | 11 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enbridge NPS by Gender
Male customers rated Enbridge's NPS 53 points higher than Female customers.
Male
3
Enbridge's NPS was rated 3 by Male customers on Comparably.
42%
Promoters
19%
Passives
39%
Detractors
Female
-50
Enbridge's NPS was rated -50 by Female customers on Comparably.
20%
Promoters
10%
Passives
70%
Detractors
Enbridge NPS by Ethnicity
Enbridge's NPS was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -44 | Caucasian | -44 |
African American/Black 11 | African American/Black | 11 |
Asian or Pacific Islander 34 | Asian or Pacific Islander | 34 |
Other -33 | Other | -33 |
Enbridge NPS by Age
Enbridge's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 61-65.
Enbridge NPS by Usage
Enbridge's NPS was rated the highest by customers who have used Enbridge's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -17 | Less than 1 Year | -17 |
1 to 2 Years 20 | 1 to 2 Years | 20 |
2 to 5 Years 36 | 2 to 5 Years | 36 |
5 to 10 Years 20 | 5 to 10 Years | 20 |
Over 10 Years -77 | Over 10 Years | -77 |
Enbridge Customer Reviews
Out of the 6 Enbridge customer reviews 4 were positive and 2 were constructive. Enbridge customer reviews reflect that more than half of the customers have a favorable experience using the products/services of the company.
All Reviews
Positive Reviews
Constructive Reviews
Enbridge Customer Loyalty
77%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
77% of Enbridge users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
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Enbridge Customer Loyalty Score by Gender
Female customers rated Enbridge's Customer Loyalty score 4% higher than Male customers.
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Male
78%
Yes
Female
82%
Yes
Enbridge Customer Loyalty Score by Ethnicity
Enbridge's Customer Loyalty score was rated the highest by African American/Black customers, and the lowest by Other customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Enbridge.
80
out of 100
Caucasian
80
out of 100
African American/Black
80
out of 100
Asian or Pacific Islander
70
out of 100
Other
Enbridge Customer Loyalty Score by Age
Enbridge's Customer Loyalty score was rated the highest by customers ages 46-50, and the lowest by customers ages 51-55.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Enbridge.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
18-25 64% | 18-25 | 64% |
26-30 82% | 26-30 | 82% |
31-35 74% | 31-35 | 74% |
36-40 86% | 36-40 | 86% |
41-45 82% | 41-45 | 82% |
46-50 100% | 46-50 | 100% |
51-55 46% | 51-55 | 46% |
61-65 100% | 61-65 | 100% |
66+ 78% | 66+ | 78% |
Enbridge Customer Loyalty Score by Usage
Enbridge's Customer Loyalty score was rated the highest by customers who have used Enbridge's products/services for 5 to 10 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Enbridge Customer Loyalty Score by Industry
Enbridge's Customer Loyalty score was rated the highest by Accounting industry customers, and the lowest by Aerospace and Aviation industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Enbridge Product Quality
3.5/5
Enbridge has an overall Product Quality score of 3.5 out of 5 stars rated by its users and customers.
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Enbridge Product Information
Enbridge’s product quality score is a 3.5 out of 5 as rated by its users and customers. Reviewers from the Energy and Manufacturing industry rated Enbridge's product the highest. Reviewers from the Healthcare, Hospitals and Medicine industry rated Enbridge the lowest at 2.
- Website
- http://www.enbridge.com
- Company Size
- 5,001-10,000 Employees
Industry
Energy and Manufacturing
Quick Insights into Enbridge Product Quality
Enbridge's Product Quality score was rated highest by customers who have used Enbridge's products/services for 5 to 10 Years, and rated lowest by customers ages 61-65.
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Ranked Enbridge Product Quality the Highest
Ranked Enbridge Product Quality the Lowest
Enbridge Product Quality Score by Gender
Male customers rated Enbridge's Product Quality score 0.7 stars higher than Female customers.
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Male
3.4/5
Female
2.7/5
Enbridge Product Quality Score by Ethnicity
Enbridge's Product Quality score was rated the highest by African American/Black customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Enbridge.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2.5 | Caucasian | 2.5 |
African American/Black 3.8 | African American/Black | 3.8 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 3.6 | Other | 3.6 |
Enbridge Product Quality Score by Age
Enbridge's Product Quality score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Enbridge.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.1 | 26-30 | 4.1 |
31-35 3.3 | 31-35 | 3.3 |
36-40 3.6 | 36-40 | 3.6 |
41-45 3.1 | 41-45 | 3.1 |
46-50 4.1 | 46-50 | 4.1 |
51-55 2.4 | 51-55 | 2.4 |
61-65 1.5 | 61-65 | 1.5 |
66+ 2.5 | 66+ | 2.5 |
Enbridge Product Quality Score by Usage
Enbridge's Product Quality score was rated the highest by customers who have used Enbridge's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Enbridge Product Quality Score by Industry
Enbridge's Product Quality score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Enbridge Pricing
Enbridge ROI & Value For Money
3.2/5
Enbridge has a value for money and ROI score of 3.2 out of 5 stars rated by its users and customers.
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Enbridge Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Energy and Manufacturing industry. The users from the Healthcare, Hospitals and Medicine industry think that they had the lowest ROI from Enbridge.
Quick Insights into Enbridge ROI
Enbridge's ROI score was rated highest by customers from the Energy and Manufacturing industry, and rated lowest by customers who have used Enbridge's products/services for Over 10 Years.
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Ranked Enbridge ROI the Highest
Ranked Enbridge ROI the Lowest
Enbridge ROI Score by Gender
Male customers rated Enbridge's ROI score 1.1 stars higher than Female customers.
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Male
3/5
Female
1.9/5
Enbridge ROI Score by Ethnicity
Enbridge's ROI score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Enbridge.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 2 | Caucasian | 2 |
African American/Black 3.3 | African American/Black | 3.3 |
Asian or Pacific Islander 3.6 | Asian or Pacific Islander | 3.6 |
Other 2.2 | Other | 2.2 |
Enbridge ROI Score by Age
Enbridge's ROI score was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Enbridge.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
18-25 3.2 | 18-25 | 3.2 |
26-30 3.9 | 26-30 | 3.9 |
31-35 4.1 | 31-35 | 4.1 |
36-40 2.9 | 36-40 | 2.9 |
41-45 1.9 | 41-45 | 1.9 |
46-50 3.8 | 46-50 | 3.8 |
51-55 1.7 | 51-55 | 1.7 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Enbridge ROI Score by Usage
Enbridge's ROI score was rated the highest by customers who have used Enbridge's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Enbridge ROI Score by Industry
Enbridge's ROI score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Enbridge Customer Satisfaction (CSAT)
Enbridge Customer Satisfaction (CSAT) Score
64 / 100
Enbridge has an overall Customer Satisfaction score of 64 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
32%
Satisfied
32%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
6%
Very Dissatisfied
17%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Enbridge Customer Satisfaction
Enbridge's Customer Satisfaction score was rated highest by customers who have used Enbridge's products/services for 5 to 10 Years, and rated lowest by customers ages 61-65.
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Ranked Enbridge Customer Satisfaction the Highest
Ranked Enbridge Customer Satisfaction the Lowest
Enbridge Customer Satisfaction Score by Gender
Male customers rated Enbridge's Customer Satisfaction score 5 points higher than Female customers.
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52 / 100
MaleVery Satisfied | 30% | |
|---|---|---|
Satisfied | 22% | |
Neither Satisfied nor Dissatisfied | 15% | |
Dissatisfied | 11% | |
Very Dissatisfied | 22% |
47 / 100
FemaleVery Satisfied | 18% | |
|---|---|---|
Satisfied | 29% | |
Neither Satisfied nor Dissatisfied | 6% | |
Dissatisfied | 12% | |
Very Dissatisfied | 35% |
Enbridge Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Enbridge's Customer Satisfaction (CSAT) score was rated 27% according to Caucasian users and customers.
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27 / 100
Very Satisfied
18%
Satisfied
9%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
23%
Very Dissatisfied
45%
CSAT according to African American/Black
Enbridge's Customer Satisfaction (CSAT) score was rated 74% according to African American/Black users and customers.
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74 / 100
Very Satisfied
24%
Satisfied
50%
Neither Satisfied nor Dissatisfied
13%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Asian or Pacific Islander
Enbridge's Customer Satisfaction (CSAT) score was rated 87% according to Asian or Pacific Islander users and customers.
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87 / 100
Very Satisfied
24%
Satisfied
63%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
13%
CSAT according to Other
Enbridge's Customer Satisfaction (CSAT) score was rated 60% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Enbridge.
60 / 100
Very Satisfied
40%
Satisfied
20%
Neither Satisfied nor Dissatisfied
40%
Dissatisfied
0%
Very Dissatisfied
0%
Enbridge Customer Satisfaction Score by Age
Enbridge's Customer Satisfaction score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Enbridge.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 18-25 | 25% | |||||||||||||||
| 26-30 | 75% | |||||||||||||||
| 31-35 | 72% | |||||||||||||||
| 36-40 | 66% | |||||||||||||||
| 41-45 | 75% | |||||||||||||||
| 51-55 | 25% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 14% |
Enbridge Customer Satisfaction Score by Usage
Enbridge's Customer Satisfaction score was rated the highest by customers who have used Enbridge's products/services for 5 to 10 Years, and the lowest by customers with Over 10 Years of usage.
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Enbridge Customer Satisfaction Score by Industry
Enbridge's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Industry data.
{
"title": "Enbridge Customer Satisfaction Score by Industry",
"text": "Enbridge's Customer Satisfaction score was rated the highest by Accounting industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Tech",
"groupId": 104,
"score": 57,
"stars": 0,
"csatScore": 57,
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"scoreClassName": "",
"scoreLabel": 57
},
{
"label": "Accounting",
"groupId": 495,
"score": 83,
"stars": 0,
"csatScore": 83,
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"scoreClassName": "max",
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},
{
"label": "Aerospace and Aviation",
"groupId": 496,
"score": 66,
"stars": 0,
"csatScore": 66,
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"groupId": 501,
"score": 33,
"stars": 0,
"csatScore": 33,
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"scoreClassName": "",
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},
{
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"groupId": 522,
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]
}Enbridge Customer Service
3.3/5
Enbridge has an overall Customer Service score of 3.3 out of 5 stars rated by its users and customers.
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About Enbridge's Customer Service
Address
200, 425 - 1st Street SW, Calgary T2P 3L8 Canada
Website
http://www.enbridge.com
Enbridge's Social Links
Quick Insights into Enbridge Customer Service
Enbridge's Customer Service score was rated highest by customers who have used Enbridge's products/services for 2 to 5 Years, and rated lowest by customers who have used Enbridge's products/services for Over 10 Years.
Sign Up to unlock insights into how customers have ranked Enbridge's Customer Service score.
Ranked Enbridge Customer Service the Highest
Ranked Enbridge Customer Service the Lowest
Enbridge Customer Service Score by Gender
Male customers rated Enbridge's Customer Service score 1 stars higher than Female customers.
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Male
3.2/5
Female
2.2/5
Enbridge Customer Service Score by Ethnicity
Enbridge's Customer Service score was rated the highest by Asian or Pacific Islander customers, and the lowest by Caucasian customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enbridge.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 2.1 | Caucasian | 2.1 |
African American/Black 3.5 | African American/Black | 3.5 |
Asian or Pacific Islander 3.7 | Asian or Pacific Islander | 3.7 |
Other 2.5 | Other | 2.5 |
Enbridge Customer Service Score by Age
Enbridge's Customer Service score was rated the highest by customers ages 26-30, and the lowest by customers ages 61-65.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Enbridge.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
18-25 3.4 | 18-25 | 3.4 |
26-30 4.2 | 26-30 | 4.2 |
31-35 4.1 | 31-35 | 4.1 |
36-40 3.1 | 36-40 | 3.1 |
41-45 2.4 | 41-45 | 2.4 |
46-50 3.8 | 46-50 | 3.8 |
51-55 1.5 | 51-55 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.6 | 66+ | 1.6 |
Enbridge Customer Service Score by Usage
Enbridge's Customer Service score was rated the highest by customers who have used Enbridge's products/services for 2 to 5 Years, and the lowest by customers with Over 10 Years of usage.
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Enbridge Customer Service Score by Industry
Enbridge's Customer Service score was rated the highest by Energy and Manufacturing industry customers, and the lowest by Healthcare, Hospitals and Medicine industry customers.
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Consumer vs. Employees
Enbridge scored a 13 for Net Promoter Score and a 20 for Employee Net Promoter Score. NPS gauges how likely a customer of Enbridge would recommend the brand to a friend. ENPS measures how likely Enbridge employees would recommend working at Enbridge to a friend.
Net Promoter Score
13
NPS Score
| 47% | Promoters |
|---|---|
| 19% | Passive |
| 34% | Detractors |
Employee Net Promoter Score
20
eNPS Score
| 49% | Promoters |
|---|---|
| 22% | Passive |
| 29% | Detractors |
