40
NPS
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Encore Wire Corp
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About Encore Wire Corp's Brand
Encore Wire Corporation manufactures and supplies electrical building wires
Brand at a Glance
83%
Customer Loyalty
4.1/5
Product Quality
3.5/5
Pricing
4.1/5
Customer Service
Encore Wire Corp NPS
Encore Wire Corp's Net Promoter Score (NPS) is a 40 with 60% Promoters, 20% Passives, and 20% Detractors. Net Promoter Score tracks whether Encore Wire Corp's customers would recommend using the product based on a scale of -100 to 100.
Encore Wire Corp Overall NPS
| 60% | Promoters |
|---|---|
| 20% | Passives |
| 20% | Detractors |
Encore Wire Corp NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jul 2022 0 | Jul 2022 | 0 |
May 2023 50 | May 2023 | 50 |
Jul 2023 66 | Jul 2023 | 66 |
Apr 2024 25 | Apr 2024 | 25 |
Oct 2024 40 | Oct 2024 | 40 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Encore Wire Corp Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of Encore Wire Corp users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Encore Wire Corp Product Quality
4.1/5
Encore Wire Corp has an overall Product Quality score of 4.1 out of 5 stars rated by its users and customers.
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Encore Wire Corp Product Information
Encore Wire Corp’s product quality score is a 4.1 out of 5 as rated by its users and customers.
- Website
- http://www.encorewire.com/
- Company Size
- 501-1,000 Employees
Industry
Tech
Energy
Hardware and Devices
Encore Wire Corp Pricing
Encore Wire Corp ROI & Value For Money
3.5/5
Encore Wire Corp has a value for money and ROI score of 3.5 out of 5 stars rated by its users and customers.
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Encore Wire Corp Customer Satisfaction (CSAT)
Encore Wire Corp Customer Satisfaction (CSAT) Score
75 / 100
Encore Wire Corp has an overall Customer Satisfaction score of 75 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
25%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
25%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Encore Wire Corp Customer Service
4.1/5
Encore Wire Corp has an overall Customer Service score of 4.1 out of 5 stars rated by its users and customers.
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About Encore Wire Corp's Customer Service
Address
Mc Kinney, TX
Website
http://www.encorewire.com/
Phone Number
(972) 562-3644
Encore Wire Corp as an Employer
2.5/5
Encore Wire Corp has a 2.5/5 stars for its overall company culture rated by their employees
bottom
10%
Consumer vs. Employees
Encore Wire Corp scored a 40 for Net Promoter Score and a -17 for Employee Net Promoter Score. NPS gauges how likely a customer of Encore Wire Corp would recommend the brand to a friend. ENPS measures how likely Encore Wire Corp employees would recommend working at Encore Wire Corp to a friend.
Net Promoter Score
40
NPS Score
| 60% | Promoters |
|---|---|
| 20% | Passive |
| 20% | Detractors |
Employee Net Promoter Score
-17
eNPS Score
| 35% | Promoters |
|---|---|
| 13% | Passive |
| 52% | Detractors |
