100
NPS
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endpoint Clinical
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About endpoint Clinical's Brand
endpoint designs, engineers, and tests interactive response technology platforms to access data through phones.
Brand at a Glance
83%
Customer Loyalty
3.7/5
Product Quality
4/5
Pricing
3.6/5
Customer Service
endpoint Clinical NPS
endpoint Clinical's Net Promoter Score (NPS) is a 100 with 100% Promoters, 0% Passives, and 0% Detractors. Net Promoter Score tracks whether endpoint Clinical's customers would recommend using the product based on a scale of -100 to 100.
endpoint Clinical Overall NPS
| 100% | Promoters |
|---|---|
| 0% | Passives |
| 0% | Detractors |
endpoint Clinical NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Jun 2021 100 | Jun 2021 | 100 |
Jul 2022 100 | Jul 2022 | 100 |
Aug 2022 100 | Aug 2022 | 100 |
Mar 2024 100 | Mar 2024 | 100 |
Jun 2025 100 | Jun 2025 | 100 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
endpoint Clinical Customer Loyalty
83%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
83% of endpoint Clinical users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
endpoint Clinical Product Quality
3.7/5
endpoint Clinical has an overall Product Quality score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock endpoint Clinical's overall Product Quality score rated by its users and customers.
endpoint Clinical Product Information
endpoint Clinical’s product quality score is a 3.7 out of 5 as rated by its users and customers.
- Company Size
- 201-500 Employees
Industry
Tech
Business Services
SaaS
endpoint Clinical Pricing
endpoint Clinical ROI & Value For Money
4/5
endpoint Clinical has a value for money and ROI score of 4 out of 5 stars rated by its users and customers.
Sign Up to unlock endpoint Clinical's overall ROI score rated by its users and customers.
endpoint Clinical Customer Satisfaction (CSAT)
endpoint Clinical Customer Satisfaction (CSAT) Score
67 / 100
endpoint Clinical has an overall Customer Satisfaction score of 67 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
67%
Satisfied
0%
Neither Satisfied nor Dissatisfied
33%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
endpoint Clinical Customer Service
3.6/5
endpoint Clinical has an overall Customer Service score of 3.6 out of 5 stars rated by its users and customers.
Sign Up to unlock endpoint Clinical's overall Customer Service score rated by its users and customers.
About endpoint Clinical's Customer Service
Address
55 Francisco Street, Suite 200, San Francisco, CA
Website
http://www.endpointclinical.com
Phone Number
888-344-7899
endpoint Clinical as an Employer
3.8/5
endpoint Clinical has a 3.8/5 stars for its overall company culture rated by their employees
top
10%
Consumer vs. Employees
endpoint Clinical scored a 100 for Net Promoter Score and a -9 for Employee Net Promoter Score. NPS gauges how likely a customer of endpoint Clinical would recommend the brand to a friend. ENPS measures how likely endpoint Clinical employees would recommend working at endpoint Clinical to a friend.
Net Promoter Score
100
NPS Score
| 100% | Promoters |
|---|---|
| 0% | Passive |
| 0% | Detractors |
Employee Net Promoter Score
-9
eNPS Score
| 27% | Promoters |
|---|---|
| 37% | Passive |
| 36% | Detractors |
