-93
NPS
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Endurance
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About Endurance's Brand
For over 15 years, Endurance has been the #1 provider of direct-to-consumer auto protection plans, delivering the most comprehensive vehicle coverage on the market and helping drivers save thousands on unexpected repairs. Endurance is endorsed by real customers, recommended by auto experts, highly rated on leading consumer advocate sites, and recognized by top corporations and award organizations. As a fast-growing company, we are always looking for new individuals to join our team. With Endurance, you will accelerate your career and play a dynamic role in shaping the industry with a commitment to excellence, trust, and maintaining the highest customer satisfaction in the industry. We have opportunities for all experience levels across the business, with many fully remote positions. Together we can make a difference, Empowering Confidence for the Road Ahead. ™
Brand at a Glance
66%
Customer Loyalty
1.5/5
Product Quality
1.5/5
Pricing
1.5/5
Customer Service
Endurance NPS
Endurance's Net Promoter Score (NPS) is a -93 with 3% Promoters, 1% Passives, and 96% Detractors. Net Promoter Score tracks whether Endurance's customers would recommend using the product based on a scale of -100 to 100.
Endurance Overall NPS
| 3% | Promoters |
|---|---|
| 1% | Passives |
| 96% | Detractors |
Endurance NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Oct 2023 -96 | Oct 2023 | -96 |
Nov 2023 -96 | Nov 2023 | -96 |
Dec 2023 -94 | Dec 2023 | -94 |
Mar 2024 -94 | Mar 2024 | -94 |
Apr 2024 -94 | Apr 2024 | -94 |
May 2024 -92 | May 2024 | -92 |
Jul 2024 -92 | Jul 2024 | -92 |
Sep 2024 -92 | Sep 2024 | -92 |
Feb 2025 -92 | Feb 2025 | -92 |
Apr 2025 -92 | Apr 2025 | -92 |
Jun 2025 -92 | Jun 2025 | -92 |
Aug 2025 -92 | Aug 2025 | -92 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Endurance NPS by Gender
Male customers rated Endurance's NPS 6 points higher than Female customers.
Male
-94
Endurance's NPS was rated -94 by Male customers on Comparably.
3%
Promoters
0%
Passives
97%
Detractors
Female
-100
Endurance's NPS was rated -100 by Female customers on Comparably.
0%
Promoters
0%
Passives
100%
Detractors
Endurance NPS by Ethnicity
Endurance's NPS was rated the highest by Caucasian customers, and the lowest by Other customers.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian -92 | Caucasian | -92 |
Hispanic or Latino -100 | Hispanic or Latino | -100 |
African American/Black -100 | African American/Black | -100 |
Other -100 | Other | -100 |
Endurance NPS by Age
Endurance's NPS was rated the highest by customers ages 31-35, and the lowest by customers ages 66+.
Endurance NPS by Usage
Endurance's NPS was rated the highest by customers who have used Endurance's products/services for 1 to 2 Years, and the lowest by customers with Less than 1 Year of usage.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year -100 | Less than 1 Year | -100 |
1 to 2 Years -86 | 1 to 2 Years | -86 |
2 to 5 Years -100 | 2 to 5 Years | -100 |
Endurance Customer Reviews
Out of the 9 Endurance customer reviews 0 were positive and 9 were constructive. Endurance customer reviews reflect that all customers expect a better service or product from the company and believe there is room for improvement.
Endurance Customer Loyalty
66%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
66% of Endurance users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Endurance Customer Loyalty Score by Gender
Male customers rated Endurance's Customer Loyalty score 27% higher than Female customers.
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Male
82%
Yes
Female
55%
Yes
Endurance Customer Loyalty Score by Ethnicity
Endurance's Customer Loyalty score was rated the highest by Caucasian customers, and the lowest by Hispanic or Latino customers.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Endurance.
74
out of 100
Caucasian
55
out of 100
Hispanic or Latino
68
out of 100
African American/Black
72
out of 100
Other
Endurance Customer Loyalty Score by Age
Endurance's Customer Loyalty score was rated the highest by customers ages 51-55, and the lowest by customers ages 56-60.
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0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 55% | 31-35 | 55% |
41-45 85% | 41-45 | 85% |
46-50 64% | 46-50 | 64% |
51-55 87% | 51-55 | 87% |
56-60 55% | 56-60 | 55% |
61-65 82% | 61-65 | 82% |
66+ 74% | 66+ | 74% |
Endurance Customer Loyalty Score by Usage
Endurance's Customer Loyalty score was rated the highest by customers who have used Endurance's products/services for 2 to 5 Years, and the lowest by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Endurance Customer Loyalty Score by Industry
Endurance's Customer Loyalty score was rated the highest by Healthcare, Hospitals and Medicine industry customers, and the lowest by Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Industry data and uncover the answer to "Would you consider yourself a loyal user/customer?" by industry.
Endurance Product Quality
1.5/5
Endurance has an overall Product Quality score of 1.5 out of 5 stars rated by its users and customers.
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Endurance Product Information
Endurance’s product quality score is a 1.5 out of 5 as rated by its users and customers. Reviewers from the Tech industry rated Endurance's product the highest.
- Company Size
- 51-200 Employees
Industry
Automotive and Transportation
Quick Insights into Endurance Product Quality
Endurance's Product Quality score was rated highest by customers who have used Endurance's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Endurance Product Quality the Highest
Ranked Endurance Product Quality the Lowest
Endurance Product Quality Score by Gender
Endurance's Product Quality score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Endurance.
Male
1.5/5
Female
1.5/5
Endurance Product Quality Score by Ethnicity
Endurance's Product Quality score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Endurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Endurance Product Quality Score by Age
Endurance's Product Quality score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Endurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Endurance Product Quality Score by Usage
Endurance's Product Quality score was rated 1.5 stars by customers who have used Endurance's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Endurance Product Quality Score by Industry
Endurance's Product Quality score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Endurance Pricing
Endurance ROI & Value For Money
1.5/5
Endurance has a value for money and ROI score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Endurance's overall ROI score rated by its users and customers.
Endurance Pricing Plans
Not every product or service fits the needs of a certain user or industry. The users that rank the value for money and ROI highest are mainly from Healthcare, Hospitals and Medicine industry.
Quick Insights into Endurance ROI
Endurance's ROI score was rated highest by customers who have used Endurance's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
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Ranked Endurance ROI the Highest
Ranked Endurance ROI the Lowest
Endurance ROI Score by Gender
Endurance's ROI score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Endurance.
Male
1.5/5
Female
1.5/5
Endurance ROI Score by Ethnicity
Endurance's ROI score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Endurance.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Endurance ROI Score by Age
Endurance's ROI score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Endurance.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Endurance ROI Score by Usage
Endurance's ROI score was rated 1.5 stars by customers who have used Endurance's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Endurance ROI Score by Industry
Endurance's ROI score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
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Endurance Customer Satisfaction (CSAT)
Endurance Customer Satisfaction (CSAT) Score
5 / 100
Endurance has an overall Customer Satisfaction score of 5 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
4%
Satisfied
1%
Neither Satisfied nor Dissatisfied
1%
Dissatisfied
6%
Very Dissatisfied
88%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Endurance Customer Satisfaction
Endurance's Customer Satisfaction score was rated highest by customers who have used Endurance's products/services for 1 to 2 Years, and rated lowest by Other customers.
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Ranked Endurance Customer Satisfaction the Highest
Ranked Endurance Customer Satisfaction the Lowest
Endurance Customer Satisfaction Score by Gender
Endurance's Customer Satisfaction score was rated 0 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Endurance.
0
MaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 4% | |
Very Dissatisfied | 96% |
0
FemaleVery Satisfied | 0% | |
|---|---|---|
Satisfied | 0% | |
Neither Satisfied nor Dissatisfied | 5% | |
Dissatisfied | 5% | |
Very Dissatisfied | 90% |
Endurance Customer Satisfaction Score by Ethnicity
CSAT according to Caucasian
Endurance's Customer Satisfaction (CSAT) score was rated 0% according to Caucasian users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
9%
Very Dissatisfied
86%
CSAT according to African American/Black
Endurance's Customer Satisfaction (CSAT) score was rated 0% according to African American/Black users and customers.
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0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
CSAT according to Other
Endurance's Customer Satisfaction (CSAT) score was rated 0% according to Other users and customers.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Ethnicity data of Endurance.
0 / 100
Very Satisfied
0%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
100%
Endurance Customer Satisfaction Score by Age
Endurance's Customer Satisfaction score was rated 0 points by customers ages 41-45 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Endurance.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 41-45 | 0% | |||||||||||||||
| 46-50 | 0% | |||||||||||||||
| 51-55 | 0% | |||||||||||||||
| 61-65 | 0% | |||||||||||||||
| 66+ | 0% |
Endurance Customer Satisfaction Score by Usage
Endurance's Customer Satisfaction score was rated 0 points by customers who have used Endurance's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
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Endurance Customer Satisfaction Score by Industry
Endurance's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.
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"title": "Endurance Customer Satisfaction Score by Industry",
"text": "Endurance's Customer Satisfaction score was rated 0 points by Healthcare, Hospitals and Medicine industry customers.",
"bars": [
{
"label": "Healthcare, Hospitals and Medicine",
"groupId": 522,
"score": 0,
"stars": 0,
"csatScore": 0,
"text": "Endurance's Customer Satisfaction score is rated by Healthcare, Hospitals and Medicine customers on Comparably.",
"scoreClassName": "max",
"scoreLabel": 0
}
]
}Endurance Customer Service
1.5/5
Endurance has an overall Customer Service score of 1.5 out of 5 stars rated by its users and customers.
Sign Up to unlock Endurance's overall Customer Service score rated by its users and customers.
About Endurance's Customer Service
Address
400 Skokie Blvd., Northbrook, IL 60062
Website
http://www.endurancewarranty.com/
Phone Number
866.918.1438
Quick Insights into Endurance Customer Service
Endurance's Customer Service score was rated highest by customers who have used Endurance's products/services for 1 to 2 Years, and rated lowest by customers from the Tech industry.
Sign Up to unlock insights into how customers have ranked Endurance's Customer Service score.
Ranked Endurance Customer Service the Highest
Ranked Endurance Customer Service the Lowest
Endurance Customer Service Score by Gender
Endurance's Customer Service score was rated 1.5 by both Female and Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Endurance.
Male
1.5/5
Female
1.5/5
Endurance Customer Service Score by Ethnicity
Endurance's Customer Service score was rated 1.5 stars by both African American/Black and Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Endurance.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Caucasian 1.5 | Caucasian | 1.5 |
Hispanic or Latino 1.5 | Hispanic or Latino | 1.5 |
African American/Black 1.5 | African American/Black | 1.5 |
Other 1.5 | Other | 1.5 |
Endurance Customer Service Score by Age
Endurance's Customer Service score was rated 1.5 stars by customers ages 31-35 and customers ages 66+ on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Endurance.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 1.5 | 31-35 | 1.5 |
41-45 1.5 | 41-45 | 1.5 |
46-50 1.5 | 46-50 | 1.5 |
51-55 1.5 | 51-55 | 1.5 |
56-60 1.5 | 56-60 | 1.5 |
61-65 1.5 | 61-65 | 1.5 |
66+ 1.5 | 66+ | 1.5 |
Endurance Customer Service Score by Usage
Endurance's Customer Service score was rated 1.5 stars by customers who have used Endurance's products/services for 1 to 2 Years, and by customers with Less than 1 Year of usage.
Sign Up for Brand Profile PRO to get the full Customer Service by Usage data.
Endurance Customer Service Score by Industry
Endurance's Customer Service score was rated 1.5 stars by both Healthcare, Hospitals and Medicine and Tech industry customers.
Sign Up for Brand Profile PRO to get the full Customer Service by Industry data.
Endurance as an Employer
3.7/5
Endurance has a 3.7/5 stars for its overall company culture rated by their employees
top
50%
Consumer vs. Employees
Endurance scored a -93 for Net Promoter Score and a 9 for Employee Net Promoter Score. NPS gauges how likely a customer of Endurance would recommend the brand to a friend. ENPS measures how likely Endurance employees would recommend working at Endurance to a friend.
Net Promoter Score
-93
NPS Score
| 3% | Promoters |
|---|---|
| 1% | Passive |
| 96% | Detractors |
Employee Net Promoter Score
9
eNPS Score
| 45% | Promoters |
|---|---|
| 19% | Passive |
| 36% | Detractors |
