17
NPS
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Enel Green Power
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About Enel Green Power's Brand
Enel Green Power, established in December 2008, is the Enel Group company that develops and manages energy generation from renewable
Brand at a Glance
80%
Customer Loyalty
4/5
Product Quality
3.9/5
Pricing
3.8/5
Customer Service
Enel Green Power NPS
Enel Green Power's Net Promoter Score (NPS) is a 17 with 50% Promoters, 17% Passives, and 33% Detractors. Net Promoter Score tracks whether Enel Green Power's customers would recommend using the product based on a scale of -100 to 100.
Enel Green Power Overall NPS
| 50% | Promoters |
|---|---|
| 17% | Passives |
| 33% | Detractors |
Enel Green Power NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Feb 2022 11 | Feb 2022 | 11 |
Mar 2022 20 | Mar 2022 | 20 |
Apr 2022 18 | Apr 2022 | 18 |
May 2022 7 | May 2022 | 7 |
Jun 2022 19 | Jun 2022 | 19 |
Jul 2022 6 | Jul 2022 | 6 |
Aug 2022 3 | Aug 2022 | 3 |
Sep 2022 8 | Sep 2022 | 8 |
Nov 2022 12 | Nov 2022 | 12 |
Jan 2023 15 | Jan 2023 | 15 |
Mar 2023 14 | Mar 2023 | 14 |
Dec 2023 17 | Dec 2023 | 17 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enel Green Power NPS by Gender
Enel Green Power's NPS was rated 43 by Male customers on Comparably.
Male
43
Enel Green Power's NPS was rated 43 by Male customers on Comparably.
57%
Promoters
29%
Passives
14%
Detractors
Female
N/A
Enel Green Power's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Enel Green Power NPS by Ethnicity
Enel Green Power's NPS was rated 0 points by Other customers on Comparably.
-100
-50
0
50
100
| Summary | Ethnicity | Score |
|---|---|---|
Other 0 | Other | 0 |
Enel Green Power NPS by Usage
Enel Green Power's NPS was rated 50 points by customers who have used Enel Green Power's products/services for 1 to 2 Years.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
1 to 2 Years 50 | 1 to 2 Years | 50 |
Enel Green Power Customer Loyalty
80%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
80% of Enel Green Power users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enel Green Power Customer Loyalty Score by Gender
Enel Green Power's Customer Loyalty score was rated 100 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Enel Green Power.
Male
100%
Yes
Female
N/A
Yes
Enel Green Power Customer Loyalty Score by Ethnicity
Enel Green Power's Customer Loyalty score was rated 100% by Other customers on Comparably.
% who answered "Yes"
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Ethnicity data of Enel Green Power.
100
out of 100
Other
Enel Green Power Customer Loyalty Score by Usage
Enel Green Power's Customer Loyalty score was rated 100% by customers who have used Enel Green Power's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Usage data and uncover the answer to "Would you consider yourself a loyal user/customer?" by usage.
Enel Green Power Product Quality
4/5
Enel Green Power has an overall Product Quality score of 4 out of 5 stars rated by its users and customers.
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Enel Green Power Product Information
Enel Green Power’s product quality score is a 4 out of 5 as rated by its users and customers.
- Company Size
- 1,001-5,000 Employees
Industry
Tech
Energy
Quick Insights into Enel Green Power Product Quality
Enel Green Power's Product Quality score was rated highest by Male customers.
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Ranked Enel Green Power Product Quality the Highest
Enel Green Power Product Quality Score by Gender
Enel Green Power's Product Quality score was rated 4.3 by Male customers on Comparably.
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Male
4.3/5
Female
N/A
Enel Green Power Product Quality Score by Ethnicity
Enel Green Power's Product Quality score was rated 3.8 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Ethnicity data of Enel Green Power.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.8 | Other | 3.8 |
Enel Green Power Product Quality Score by Usage
Enel Green Power's Product Quality score was rated 4.1 stars by customers who have used Enel Green Power's products/services for 1 to 2 Years.
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Enel Green Power Pricing
Enel Green Power ROI & Value For Money
3.9/5
Enel Green Power has a value for money and ROI score of 3.9 out of 5 stars rated by its users and customers.
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Quick Insights into Enel Green Power ROI
Enel Green Power's ROI score was rated highest by customers who have used Enel Green Power's products/services for 1 to 2 Years.
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Ranked Enel Green Power ROI the Highest
Enel Green Power ROI Score by Gender
Enel Green Power's ROI score was rated 3.9 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Enel Green Power.
Male
3.9/5
Female
N/A
Enel Green Power ROI Score by Ethnicity
Enel Green Power's ROI score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Ethnicity data of Enel Green Power.
0
1
2
3
4
5
| Summary | Ethnicity | Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Enel Green Power ROI Score by Usage
Enel Green Power's ROI score was rated 4.1 stars by customers who have used Enel Green Power's products/services for 1 to 2 Years.
Sign Up for Brand Profile PRO to get the full ROI by Usage data.
Enel Green Power Customer Satisfaction (CSAT)
Enel Green Power Customer Satisfaction (CSAT) Score
76 / 100
Enel Green Power has an overall Customer Satisfaction score of 76 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
38%
Satisfied
38%
Neither Satisfied nor Dissatisfied
5%
Dissatisfied
5%
Very Dissatisfied
14%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Enel Green Power Customer Satisfaction
Enel Green Power's Customer Satisfaction score was rated highest by Male customers.
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Ranked Enel Green Power Customer Satisfaction the Highest
Enel Green Power Customer Satisfaction Score by Gender
Enel Green Power's Customer Satisfaction score was rated 80 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Enel Green Power.
80 / 100
MaleVery Satisfied | 60% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 0% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Enel Green Power Customer Service
3.8/5
Enel Green Power has an overall Customer Service score of 3.8 out of 5 stars rated by its users and customers.
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About Enel Green Power's Customer Service
Address
One Tech Drive, Suite 220, Andover, MA
Website
http://www.enelgreenpower.com/en-gb
Phone Number
33 4 78 92 68 70
Quick Insights into Enel Green Power Customer Service
Enel Green Power's Customer Service score was rated highest by customers who have used Enel Green Power's products/services for 1 to 2 Years.
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Ranked Enel Green Power Customer Service the Highest
Enel Green Power Customer Service Score by Gender
Enel Green Power's Customer Service score was rated 4 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Enel Green Power.
Male
4/5
Female
N/A
Enel Green Power Customer Service Score by Ethnicity
Enel Green Power's Customer Service score was rated 3.3 stars by Other customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Ethnicity data of Enel Green Power.
0
20
40
60
80
100
| Summary | Ethnicity | Customer Service Score |
|---|---|---|
Other 3.3 | Other | 3.3 |
Enel Green Power Customer Service Score by Usage
Enel Green Power's Customer Service score was rated 4.4 stars by customers who have used Enel Green Power's products/services for 1 to 2 Years.
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Enel Green Power as an Employer
4.3/5
Enel Green Power has a 4.3/5 stars for its overall company culture rated by their employees
top
15%
Consumer vs. Employees
Enel Green Power scored a 17 for Net Promoter Score and a 19 for Employee Net Promoter Score. NPS gauges how likely a customer of Enel Green Power would recommend the brand to a friend. ENPS measures how likely Enel Green Power employees would recommend working at Enel Green Power to a friend.
Net Promoter Score
17
NPS Score
| 50% | Promoters |
|---|---|
| 17% | Passive |
| 33% | Detractors |
Employee Net Promoter Score
19
eNPS Score
| 47% | Promoters |
|---|---|
| 25% | Passive |
| 28% | Detractors |
