34
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Enel X
Marketing or Exec? Claim Your Free Account
About Enel X's Brand
Brand at a Glance
60%
Customer Loyalty
3.9/5
Product Quality
3.8/5
Pricing
3.7/5
Customer Service
Enel X NPS
Enel X's Net Promoter Score (NPS) is a 34 with 63% Promoters, 8% Passives, and 29% Detractors. Net Promoter Score tracks whether Enel X's customers would recommend using the product based on a scale of -100 to 100.
Enel X Overall NPS
| 63% | Promoters |
|---|---|
| 8% | Passives |
| 29% | Detractors |
Enel X NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Sep 2022 57 | Sep 2022 | 57 |
Oct 2022 55 | Oct 2022 | 55 |
Nov 2022 63 | Nov 2022 | 63 |
Dec 2022 54 | Dec 2022 | 54 |
Jan 2023 49 | Jan 2023 | 49 |
Feb 2023 40 | Feb 2023 | 40 |
Mar 2023 37 | Mar 2023 | 37 |
May 2023 30 | May 2023 | 30 |
Aug 2023 32 | Aug 2023 | 32 |
Sep 2023 36 | Sep 2023 | 36 |
Dec 2023 29 | Dec 2023 | 29 |
Feb 2024 33 | Feb 2024 | 33 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Enel X NPS by Gender
Enel X's NPS was rated 0 by Male customers on Comparably.
Male
0
Enel X's NPS was rated by Male customers on Comparably.
40%
Promoters
20%
Passives
40%
Detractors
Female
N/A
Enel X's NPS is not yet rated by Female customers.
0%
Promoters
0%
Passives
0%
Detractors
Enel X NPS by Age
Enel X's NPS was rated 67 points by customers ages 31-35 on Comparably.
Enel X Customer Loyalty
60%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
60% of Enel X users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Enel X Customer Loyalty Score by Gender
Enel X's Customer Loyalty score was rated 64 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Gender data of Enel X.
Male
64%
Yes
Female
N/A
Yes
Enel X Customer Loyalty Score by Age
Enel X's Customer Loyalty score was rated 70% by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Loyalty by Age data of Enel X.
0
20%
40%
60%
80%
100%
| Summary | Age | Score |
|---|---|---|
31-35 70% | 31-35 | 70% |
Enel X Product Quality
3.9/5
Enel X has an overall Product Quality score of 3.9 out of 5 stars rated by its users and customers.
Sign Up to unlock Enel X's overall Product Quality score rated by its users and customers.
Enel X Product Information
Enel X’s product quality score is a 3.9 out of 5 as rated by its users and customers.
- Website
- http://www.enelx.com/
- Company Size
- 10,000+ Employees
Industry
Tech
Energy
Quick Insights into Enel X Product Quality
Enel X's Product Quality score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Enel X's Product Quality.
Ranked Enel X Product Quality the Highest
Enel X Product Quality Score by Gender
Enel X's Product Quality score was rated 3.7 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Gender data of Enel X.
Male
3.7/5
Female
N/A
Enel X Product Quality Score by Age
Enel X's Product Quality score was rated 4.6 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Product Quality by Age data of Enel X.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.6 | 31-35 | 4.6 |
Enel X Pricing
Enel X ROI & Value For Money
3.8/5
Enel X has a value for money and ROI score of 3.8 out of 5 stars rated by its users and customers.
Sign Up to unlock Enel X's overall ROI score rated by its users and customers.
Quick Insights into Enel X ROI
Enel X's ROI score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Enel X's ROI score.
Ranked Enel X ROI the Highest
Enel X ROI Score by Gender
Enel X's ROI score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Gender data of Enel X.
Male
3.5/5
Female
N/A
Enel X ROI Score by Age
Enel X's ROI score was rated 4.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full ROI by Age data of Enel X.
0
1
2
3
4
5
| Summary | Age | Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Enel X Customer Satisfaction (CSAT)
Enel X Customer Satisfaction (CSAT) Score
83 / 100
Enel X has an overall Customer Satisfaction score of 83 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
50%
Satisfied
33%
Neither Satisfied nor Dissatisfied
6%
Dissatisfied
0%
Very Dissatisfied
11%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Quick Insights into Enel X Customer Satisfaction
Enel X's Customer Satisfaction score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Enel X's Customer Satisfaction.
Ranked Enel X Customer Satisfaction the Highest
Enel X Customer Satisfaction Score by Gender
Enel X's Customer Satisfaction score was rated 60 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Gender data of Enel X.
60 / 100
MaleVery Satisfied | 40% | |
|---|---|---|
Satisfied | 20% | |
Neither Satisfied nor Dissatisfied | 20% | |
Dissatisfied | 0% | |
Very Dissatisfied | 20% |
Enel X Customer Satisfaction Score by Age
Enel X's Customer Satisfaction score was rated 67 points by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Satisfaction by Age data of Enel X.
0
20
40
60
80
100
| Breakdown | Age | Score | |||||||||||||||
|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|---|
| 31-35 | 67% |
Enel X Customer Service
3.7/5
Enel X has an overall Customer Service score of 3.7 out of 5 stars rated by its users and customers.
Sign Up to unlock Enel X's overall Customer Service score rated by its users and customers.
About Enel X's Customer Service
Website
http://www.enelx.com/
Quick Insights into Enel X Customer Service
Enel X's Customer Service score was rated highest by customers ages 31-35.
Sign Up to unlock insights into how customers have ranked Enel X's Customer Service score.
Ranked Enel X Customer Service the Highest
Enel X Customer Service Score by Gender
Enel X's Customer Service score was rated 3.5 by Male customers on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Gender data of Enel X.
Male
3.5/5
Female
N/A
Enel X Customer Service Score by Age
Enel X's Customer Service score was rated 4.5 stars by customers ages 31-35 on Comparably.
Sign Up for Brand Profile PRO to get the full Customer Service by Age data of Enel X.
0
20
40
60
80
100
| Summary | Age | Customer Service Score |
|---|---|---|
31-35 4.5 | 31-35 | 4.5 |
Enel X as an Employer
3.5/5
Enel X has a 3.5/5 stars for its overall company culture rated by their employees
top
25%
Consumer vs. Employees
Enel X scored a 34 for Net Promoter Score and a 13 for Employee Net Promoter Score. NPS gauges how likely a customer of Enel X would recommend the brand to a friend. ENPS measures how likely Enel X employees would recommend working at Enel X to a friend.
Net Promoter Score
34
NPS Score
| 63% | Promoters |
|---|---|
| 8% | Passive |
| 29% | Detractors |
Employee Net Promoter Score
13
eNPS Score
| 45% | Promoters |
|---|---|
| 23% | Passive |
| 32% | Detractors |
