58
NPS
Learn More about Brand Intelligence Solutions
Find out what hundreds of thousands of customers are saying about your brand, your competitors and others in the industry
Thank you for inquiring about Comparably's Brand Intelligence Solutions
A member from Comparably's team member will be reaching out shortly to set up a time to speak about our Brand Intelligence Solutions
Brand Page
Energage
Marketing or Exec? Claim Your Free Account
About Energage's Brand
Brand at a Glance
100%
Customer Loyalty
4.3/5
Product Quality
4.1/5
Pricing
5/5
Customer Service
Energage NPS
Energage's Net Promoter Score (NPS) is a 58 with 73% Promoters, 12% Passives, and 15% Detractors. Net Promoter Score tracks whether Energage's customers would recommend using the product based on a scale of -100 to 100.
Energage Overall NPS
| 73% | Promoters |
|---|---|
| 12% | Passives |
| 15% | Detractors |
Energage NPS Trend
-100
-50
0
50
100
| Summary | Date | Score |
|---|---|---|
Aug 2020 56 | Aug 2020 | 56 |
Nov 2022 58 | Nov 2022 | 58 |
What is NPS
Net Promoter Score (NPS) is a management tool that can be used to gauge the satisfaction of a firm's customer relationships. NPS has been widely adopted as a key metric often linked to the revenue potential of a company’s product or service. The metric is based on customer responses to the question: "On a scale of 0 to 10, how likely are you to recommend the product to a friend?"
Those who respond with a score of 9 to 10 are known as Promoters, and are widely associated with behaviors that create value, including actively encouraging others to use the product or service. Those who respond with a score of 7 or 8 are categorized as Passives, and they are believed to be less likely to exhibit the value-creation traits of Promoters having a largely neutral effect on other consumers. Detractors are those who fall in the score range of 0 to 6 and represent dissatisfied customers of the product sometimes actively recommending against using the product.
Energage NPS by Usage
Energage's NPS was rated 62 points by customers who have used Energage's products/services for Less than 1 Year.
-100
-50
0
50
100
| Summary | Usage | Score |
|---|---|---|
Less than 1 Year 62 | Less than 1 Year | 62 |
Energage Customer Loyalty
100%
Customer Loyalty is a strong indicator of whether or not a customer will choose a brand repeatedly over a competitor that offers similar products/services.
100% of Energage users/customers answered "Yes" when asked: "Would you consider yourself a loyal user/customer?"
Sign Up to see the full customer demographics data and the people that answered "Yes" when asked "Would you consider yourself a loyal user/customer?"
Energage Product Quality
4.3/5
Energage has an overall Product Quality score of 4.3 out of 5 stars rated by its users and customers.
Sign Up to unlock Energage's overall Product Quality score rated by its users and customers.
Energage Product Information
Energage serves markets in the United States. Energage supports iOS, Web, and Android devices and offers products for small and medium sized businesses.
Energage’s product quality score is a 4.3 out of 5 as rated by its users and customers.
- Website
- http://energage.com
- Company Size
- 51-200 Employees
Languages Supported
English
Product Type
Workforce Management Software
Online Survey Software
Survey Software
Employee Engagement Software
Employee Recognition Software
Energage Pricing
Energage ROI & Value For Money
4.1/5
Energage has a value for money and ROI score of 4.1 out of 5 stars rated by its users and customers.
Sign Up to unlock Energage's overall ROI score rated by its users and customers.
Energage Pricing Plans
Energage has a pricing structure that accommodates small and medium businesses.
Who Uses Energage?
Small Businesses
Medium Businesses
Energage Customer Satisfaction (CSAT)
Energage Customer Satisfaction (CSAT) Score
100 / 100
Energage has an overall Customer Satisfaction score of 100 rated by its users and customers.
Sign Up to see the full customer demographics data and the people that answered "How would you rate your overall satisfaction with the service you received?"
Very Satisfied
100%
Satisfied
0%
Neither Satisfied nor Dissatisfied
0%
Dissatisfied
0%
Very Dissatisfied
0%
What is Customer Satisfaction (CSAT) Score
Customer Satisfaction Score (also known as CSAT), is a metric used to quantify how satisfied customers are with a company or brand’s products and services. The Customer Satisfaction Score is based on customers response to the question: “How would you rate your overall satisfaction with the service you received?” The score is calculated using the formula: (The total number answer of “Very Satisfied” and “Satisfied”) ÷ (The total response) x100, and it is generally displayed in percentages. Some of the main benefits of the CSAT for businesses are tracking retention, identifying happy customers and growing relationships, and gaining repeat business to build a sustainable brand.
Energage Customer Service
5/5
Energage has an overall Customer Service score of 5 out of 5 stars rated by its users and customers.
Sign Up to unlock Energage's overall Customer Service score rated by its users and customers.
About Energage's Customer Service
Website
http://energage.com
Energage as an Employer
Consumer vs. Employees
Energage scored a 58 for Net Promoter Score and a 79 for Employee Net Promoter Score. NPS gauges how likely a customer of Energage would recommend the brand to a friend. ENPS measures how likely Energage employees would recommend working at Energage to a friend.
Net Promoter Score
58
NPS Score
| 73% | Promoters |
|---|---|
| 12% | Passive |
| 15% | Detractors |
Employee Net Promoter Score
79
eNPS Score
| 86% | Promoters |
|---|---|
| 7% | Passive |
| 7% | Detractors |
